DC panic (over) - forced migration to M&M for Netherlands, Israel and Ukraine
Jun 30, 2010, 6:49 am
#541
Join Date: Aug 2008
Location: Netherlands
Programs: TK Elite, QR Gold
Posts: 1,272
Jul 1, 2010, 7:22 am
#542
Join Date: Apr 2008
Posts: 497
Still nothing. So, my choices for travel next week. Statusless *A or lounge-access OW..... that's going to be a tough call then 
Besides, I notice my previous status miles racked up since this transfer began are likely to be wiped out when they finally pull their finger out.
It really, really couldn't have been done any more ineptly, could it? A farce, from start to finish. And to think we trust this company to keep planes in the sky!
Besides, I notice my previous status miles racked up since this transfer began are likely to be wiped out when they finally pull their finger out.
It really, really couldn't have been done any more ineptly, could it? A farce, from start to finish. And to think we trust this company to keep planes in the sky!
Jul 1, 2010, 7:39 am
#543
Join Date: Aug 2008
Location: Geneva
Programs: LX SEN, AFKL Platinum, BA Bronze,
Posts: 5,627
Just off the phone again. My file has been added to the rather large pile of cases to be processed manually. Missing 20% of my miles and no status.
Was again told to continue to use my DC Gold until the process is complete (which is what I've been doing for 6 weeks now of course) as it only expires in February. They tried to reassure that by then the transfer would certainly be completed....
Despite my account having been formally closed as per the email received two days ago, it fortunately still exists. I hope that accounts will be kept dormant until the transfer is really completed, I'd like to avoid someone actually swiping my DC card and not letting me into a lounge.
The only word I have for this is incompetence. If I were LH I'd think twice of migrating the whole of DC based on this experience...
Was again told to continue to use my DC Gold until the process is complete (which is what I've been doing for 6 weeks now of course) as it only expires in February. They tried to reassure that by then the transfer would certainly be completed....
Despite my account having been formally closed as per the email received two days ago, it fortunately still exists. I hope that accounts will be kept dormant until the transfer is really completed, I'd like to avoid someone actually swiping my DC card and not letting me into a lounge.
The only word I have for this is incompetence. If I were LH I'd think twice of migrating the whole of DC based on this experience...
Jul 1, 2010, 9:31 am
#544
Join Date: Dec 2005
Location: The city of sex and drugs and KLM
Programs: KLM FB, BA EC, Miles&Mafia, Delta SM, Mile High Club
Posts: 347
I mailed DC asking them when they would transfer my miles to Lufthansa's M&M. After a week of gazing over the question, looking in their dictionaries for the meaning of the word "Lufthansa" and Googling Miles & More this was their reply:
Dear Mr Diabo
Thank you for your recent letter regarding your Mileage Plus membership.
Unfortunately bmi cannot credit miles towards other frequent flyer programmes so therefore I’m not able to service your request.
I enclose the evidence that you supplied for your records and you’ll need to send this to United Airlines in order for miles to be credited towards your membership.
I’m sorry I couldn’t help further on this occasion.
Yours sincerely
Does DC employ blind monkeys? Is Franz Kafka still alive? Did Monty Python take over BMI?
Originally Posted by diamondclub.autoadmin ([email protected])
Dear Mr Diabo
Thank you for your recent letter regarding your Mileage Plus membership.
Unfortunately bmi cannot credit miles towards other frequent flyer programmes so therefore I’m not able to service your request.
I enclose the evidence that you supplied for your records and you’ll need to send this to United Airlines in order for miles to be credited towards your membership.
I’m sorry I couldn’t help further on this occasion.
Yours sincerely
Jul 1, 2010, 11:07 am
#545
Join Date: Aug 2009
Location: Netherlands
Programs: FB Plat, Privium
Posts: 277
Update from my side. Miles were transferred, however status is incorrect. Was BMI Gold, now M&M Frequent Traveller, where it should be Senator.
1. Send M&M an email asking for the right status, using the contact form at their M&M website. Got an email three days later, saying that I should contact the M&M office. The telephone number stated in the email message is however incorrect.
2. Did contact the M&M office after finding the right number on the internet. Person on the phone could not help me directly but would call me back. Which he did 10 minutes later. Message: We cannot help you, please contact BMI DC.
3. Made a phone call to BMI Diamond Club. Got a person on the phone who gave me his name, extension number and an email address. He could not help me but adviced me to send the whole story to the given email address.
This is the status so far, I did 4 Austrian flights this week and have many more planned for the coming time. At the AMS lounge, I already had tough discussions with the lounge dragon who kept asking me for my Miles and More card, even though I could show the BMI DC Gold card. She was incorrect as it turned out later on, when her supervisor intervened, but damage already done. I don't like being treated like a 4 yr old.
Hopefully they sort it out asap, they lose my business if they don't.
1. Send M&M an email asking for the right status, using the contact form at their M&M website. Got an email three days later, saying that I should contact the M&M office. The telephone number stated in the email message is however incorrect.
2. Did contact the M&M office after finding the right number on the internet. Person on the phone could not help me directly but would call me back. Which he did 10 minutes later. Message: We cannot help you, please contact BMI DC.
3. Made a phone call to BMI Diamond Club. Got a person on the phone who gave me his name, extension number and an email address. He could not help me but adviced me to send the whole story to the given email address.
This is the status so far, I did 4 Austrian flights this week and have many more planned for the coming time. At the AMS lounge, I already had tough discussions with the lounge dragon who kept asking me for my Miles and More card, even though I could show the BMI DC Gold card. She was incorrect as it turned out later on, when her supervisor intervened, but damage already done. I don't like being treated like a 4 yr old.
Hopefully they sort it out asap, they lose my business if they don't.
Jul 1, 2010, 12:33 pm
#547
Join Date: Aug 2008
Location: Geneva
Programs: LX SEN, AFKL Platinum, BA Bronze,
Posts: 5,627
This is the status so far, I did 4 Austrian flights this week and have many more planned for the coming time. At the AMS lounge, I already had tough discussions with the lounge dragon who kept asking me for my Miles and More card, even though I could show the BMI DC Gold card. She was incorrect as it turned out later on, when her supervisor intervened, but damage already done. I don't like being treated like a 4 yr old.
Hopefully they sort it out asap, they lose my business if they don't.
Hopefully they sort it out asap, they lose my business if they don't.
Whether the SEN lounge at VIE is better than the C lounge is another matter best not discussed here.
Jul 1, 2010, 2:43 pm
#548
Join Date: Jan 2005
Location: Växjö, SE/Washington, DC
Programs: AA ExPlat, UA 1K (2MM)
Posts: 1,159
I've had to post 75,000 miles to OW in the past 1.5m because I was unsure WHERE my miles might post and I was NOT about to travel with NO status.
My options were fly *A and credit to what was supposed to be a closed DC account and then never get the miles.
Credit to LH where I had no status and receive no benefits.... or
Credit to OW and keep status with them.
I know this can be difficult, but this has been handled by far worse than any one person can imagine, and the fact that they are sending out emails stating everything is ok and been taken care of, when it hasn't is proof of how idiotic this is. I've noticed that our DC lurker, if she is still with DC has stayed very far away from this issue.
My options were fly *A and credit to what was supposed to be a closed DC account and then never get the miles.
Credit to LH where I had no status and receive no benefits.... or
Credit to OW and keep status with them.
I know this can be difficult, but this has been handled by far worse than any one person can imagine, and the fact that they are sending out emails stating everything is ok and been taken care of, when it hasn't is proof of how idiotic this is. I've noticed that our DC lurker, if she is still with DC has stayed very far away from this issue.
Jul 2, 2010, 8:02 am
#549
Join Date: Apr 2008
Location: Netherlands
Programs: M&M SEN, FB Ivory
Posts: 19
OK this beats everything. Today I got a letter in the mail that I DIDN'T register successfully for the status match and that my account has been closed! 4 days ago I received an email that I registered successfully and that my account had been closed and migrated to Miles and More. Meanwhile, my DC account is still alive and kicking and my M&M account shows an incorrect status and number of miles...
I emailed M&M about the incorrect transfer last friday and got a reply back that I should contact the DC support team. Emailed DC on Monday and got a reply back that same day that my message was passed on to their Miles and More team (apparently there is one!) and that they would get back to me.
I emailed M&M about the incorrect transfer last friday and got a reply back that I should contact the DC support team. Emailed DC on Monday and got a reply back that same day that my message was passed on to their Miles and More team (apparently there is one!) and that they would get back to me.
Jul 2, 2010, 10:03 am
#550
Join Date: Aug 2008
Location: Netherlands
Programs: TK Elite, QR Gold
Posts: 1,272
OK this beats everything. Today I got a letter in the mail that I DIDN'T register successfully for the status match and that my account has been closed! 4 days ago I received an email that I registered successfully and that my account had been closed and migrated to Miles and More. Meanwhile, my DC account is still alive and kicking and my M&M account shows an incorrect status and number of miles...
exactly same happened to me... got a letter in the mail that I didnt register and my account is closed. but also I have an earlier email that says I did registers successfully. both my M&M and DC accounts are working fine online! What to believe...
Jul 2, 2010, 10:35 am
#551
Join Date: Jun 2005
Location: The Netherlands
Programs: AF-KL Flying Blue;QR Privilege Club Gold;AB Top Bonus; M&M
Posts: 71
WHAT A MESS !!!
Same with me: email with successful registration in M&M and miles would be transferred.
Today: letter of the very same Keeley, that registration was unsuccessful !!!
Can still get into my DC account, but M&M account not able to log-in since it starts with a 9999 #
When can I check M&M account ?
Jul 2, 2010, 1:33 pm
#552
Join Date: Aug 2008
Location: Geneva
Programs: LX SEN, AFKL Platinum, BA Bronze,
Posts: 5,627
OK this beats everything. Today I got a letter in the mail that I DIDN'T register successfully for the status match and that my account has been closed! 4 days ago I received an email that I registered successfully and that my account had been closed and migrated to Miles and More. Meanwhile, my DC account is still alive and kicking and my M&M account shows an incorrect status and number of miles...
The only thing that wasn't successful was the DC part.
No initial confirmation email.
Incorrect amount of miles transferred.
No status transferred.
Confusing website beta version before going live.
Six weeks and counting.
Having gone through the SN migration last year, I know that it can be done properly. Perhaps they wanted to get it out of the way asap to avoid 'having' to give status for an extra year.
Incorrect amount of miles transferred.
No status transferred.
Confusing website beta version before going live.
Six weeks and counting.
Jul 3, 2010, 7:11 am
#555
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
Congratulations. Anything unexpected/interesting among the welcome materials? Any reference to how you earned SEN (i.e. DC) in the letter text, or is it just a standard "you've qualified" blurb?