DC Partner: DC Shopping problem

Old Apr 8, 10, 4:53 am
  #1  
Original Poster
 
Join Date: Jun 2008
Programs: Various memberships
Posts: 471
DC Shopping problem

Anyone else tried to use the shopping portal today?

Every time I click on a partner I go back to the home page

Oh well, I guess they don't need the money
TheEngineer is offline  
Old Apr 8, 10, 5:00 am
  #2  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 11,930
Its working for me.

Being directed back to the home page with every click when you're in the Members Area is a symptom of this site's ongoing cookie monster problem, so maybe you could try the fix detailed in the Read This First sticky ?
Oxon Flyer is offline  
Old Apr 8, 10, 5:15 am
  #3  
 
Join Date: Mar 2007
Location: Maidenhead, UK or Adelaide Australia
Programs: VS, Carlson/SPG/Marriott Gold VA/IHG/LeClub Platinum OZ/HH Diamond(+) BA Silver QF NB
Posts: 3,309
Well, only since last evening has this been a problem for me, but it occurs on 2 different PCs with different operating systems on different networks using 3 different browsers, with cookies and trust setting taken care of as per the sticky.

So, either you are just very lucky, or the inability to access any link from within the earn.flybmi.com portal is targeted at specific DC members and we are just very unlucky...
adl73x is offline  
Old Apr 8, 10, 6:57 am
  #4  
 
Join Date: Dec 2008
Location: London
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It worked fine for me too: OS X 10.5, FF 3.6.3

My only problem is that miles stay "pending" for ages...
jms_uk is online now  
Old Apr 8, 10, 8:25 am
  #5  
 
Join Date: Aug 2005
Posts: 345
Online shopping hasn't been working for me today either - from a computer which had no issues yesterday.
ReadystEDIgo is offline  
Old Apr 9, 10, 9:28 am
  #6  
 
Join Date: Mar 2007
Location: Yorkshire, UK
Programs: *A "Top 1000 2015", FB Lifetime Plat., UA 1K; Marriott Gold; Hilton Diamond.
Posts: 391
argh... ! Not working for me either, just as I want to buy a new digital camera... was working fine yesterday on FF/Windows7; today no luck on FF, Chrome, or on a completely different machine which has never had a www.flybmi.com login, so it can't be cookies...
Leedsflyer is online now  
Old Apr 9, 10, 10:11 am
  #7  
 
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD, BAEC Pleb, VS Pleb, Accor Gold, HHonors Silver, Big White Season Pass
Posts: 5,351
bmi IT strikes again by the looks of it.
Tiger_lily is online now  
Old Apr 9, 10, 10:52 am
  #8  
 
Join Date: Mar 2007
Location: Yorkshire, UK
Programs: *A "Top 1000 2015", FB Lifetime Plat., UA 1K; Marriott Gold; Hilton Diamond.
Posts: 391
I've put in a call to BMI... they've promised to ring me back before 1730... will report back... (I should add I tried 4 different numbers before I even got this far... and this isn't the IT dept yet -- they aren't picking their phone up...). Dont hold your breath....
Leedsflyer is online now  
Old Apr 9, 10, 11:01 am
  #9  
 
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD, BAEC Pleb, VS Pleb, Accor Gold, HHonors Silver, Big White Season Pass
Posts: 5,351
Try phoning the head of e-commerce
Tiger_lily is online now  
Old Apr 9, 10, 11:48 am
  #10  
 
Join Date: Mar 2007
Location: Yorkshire, UK
Programs: *A "Top 1000 2015", FB Lifetime Plat., UA 1K; Marriott Gold; Hilton Diamond.
Posts: 391
They did ring me back, and I've spent the last 43 minutes on line with a very helpful chap from Tech Support. Unfortunately to no avail

He was unable to replicate the problem on his machine, though he did eventually have a similar problem when he went to the shopping site, and then tried to go back to his diamond club account.

I have the same problems on IE, Firefox, Chrome, Opera, on 3 different machines, with various security settings.

It seems that it's a problem with my DC account -- I finally had the idea of creating a brand new DC account, logged in on that, and it all worked fine. So it's not a browser problem. He's filed a report on this, and it will be looked into. He said he'd like to promise a swift resolution, but said he couldn't do so! Full marks to him for trying though.

Unfortunately I've just realised I don't have his name/number (I was on a ring back). The way I contacted them was to go to central switchboard, hit 6, explained my problem, and was put through to Philippa, who said it wasn't her dept, but she contacted IT support for me (who then rang me back).

Btw, although it says earn.flybmi.com at the top of the screen, only the black bar saying BMI comes from that site; all the rest of the content on the shopping page is from the external company who run the shopping, so it seems the problem may not actually be with BMI IT support, but with the external company...
Leedsflyer is online now  
Old Apr 9, 10, 4:29 pm
  #11  
 
Join Date: Mar 2007
Location: Maidenhead, UK or Adelaide Australia
Programs: VS, Carlson/SPG/Marriott Gold VA/IHG/LeClub Platinum OZ/HH Diamond(+) BA Silver QF NB
Posts: 3,309
Brilliant. So the problem is DC account-specific, and we are the unlucky ones.

BBC Shop is only 4 BA miles/ so I'm hanging out for 6 BD miles/ from an accessible DC site.

Call me petty.
adl73x is offline  
Old Apr 9, 10, 4:40 pm
  #12  
 
Join Date: Mar 2002
Location: DUB - Ireland
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You're petty.
GoldCircle is offline  
Old Apr 10, 10, 4:06 am
  #13  
 
Join Date: Mar 2007
Location: Maidenhead, UK or Adelaide Australia
Programs: VS, Carlson/SPG/Marriott Gold VA/IHG/LeClub Platinum OZ/HH Diamond(+) BA Silver QF NB
Posts: 3,309
Originally Posted by GoldCircle View Post
You're petty.
Thank you.
adl73x is offline  
Old Apr 10, 10, 3:08 pm
  #14  
 
Join Date: Mar 2002
Location: DUB - Ireland
Programs: EI-GCE, BD-G, BA-G, A3*G, TK*G, FB-G, HH-G, Hyatt-Dia
Posts: 8,525
Pleased to help out. That's one of my functions as Moderator.
GoldCircle is offline  
Old Apr 11, 10, 6:35 am
  #15  
 
Join Date: Jun 2009
Location: Hamburg, Germany
Posts: 2
... same problem here ... No way in collecting miles or reviewing the status of my last transactions.

Diamon Club seems to be a real mess these days ...
Starhints is offline  

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