Have "Cancelled" Flights after re-timed segments - Do I Need To Call?
Oct 14, 2009, 11:52 am
#1
Original Poster
Join Date: Apr 2009
Location: Edinburgh
Posts: 214
Have "Cancelled" Flights after re-timed segments - Do I Need To Call?
I've just had a look at checkmytrip.com and 2 of our flights for next summer have been changed. They're both with Air Canada and it's LAS > YYZ > LHR.
Each of them has "Have Cancelled" against them, but in each case there's an entry below which says "Confirmed, Timechange". Will we have been bumped off the flights or will be just be rebooked automatically? It's not very clear!
I don't want to call them unnecessarily.
Thanks.
Each of them has "Have Cancelled" against them, but in each case there's an entry below which says "Confirmed, Timechange". Will we have been bumped off the flights or will be just be rebooked automatically? It's not very clear!
I don't want to call them unnecessarily.
Thanks.
Oct 14, 2009, 12:14 pm
#2
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
AC has loaded schedule changes and they're working their way through the system. No need to call them unless the new flight times leave you unable to connect.
I've had a couple of these this week, also both involving a YYZ-USA segment. The old "has cancelled" itinerary got removed after a short time.
EDIT: you should be able to confirm that everything is okay by entering your AC booking reference (available from CMT if you don't already have it) at the AC website.
I've had a couple of these this week, also both involving a YYZ-USA segment. The old "has cancelled" itinerary got removed after a short time.
EDIT: you should be able to confirm that everything is okay by entering your AC booking reference (available from CMT if you don't already have it) at the AC website.
Last edited by IMH; Oct 14, 2009 at 12:21 pm
Oct 14, 2009, 12:20 pm
#3
Original Poster
Join Date: Apr 2009
Location: Edinburgh
Posts: 214
Nice one, thanks. I'll leave it for now. The "new" times look identical anyway!
If it doesn't sort itself our I'll wait until the 27th (I think) and see if we can get Continental flights from LAS > EWR > EDI. That'll be much easier for us.
Thanks again.
If it doesn't sort itself our I'll wait until the 27th (I think) and see if we can get Continental flights from LAS > EWR > EDI. That'll be much easier for us.
Thanks again.
Oct 14, 2009, 1:59 pm
#4
Join Date: Aug 2004
Location: London, England
Programs: BA Silver
Posts: 3,772
Make sure on CMT that your ticket is still issued for the whole journey. If you are travelling LAS-YYZ-LHR it should say Document 236-xxxxxxxx Las Vegas - London. If it doesn't you need to call bmi to ensure they re-ticket.
Oct 17, 2009, 8:12 am
#6
FlyerTalk Evangelist
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA, AF
Posts: 10,129
If you are sure they have been reissued then you're fine. On CMT.com, you will see that on the top there is "trip summary" and there is also "e-ticket receipt". If you click on e-ticket receipt and there is no dropdown like "view" or your flights are not shown, then call bmi.
Oct 17, 2009, 1:07 pm
#7
Join Date: Jun 2005
Programs: AS MVPG
Posts: 2,206
I have the same issue, but mine is MEL-SIN(stopover)-LAX and the e-ticket only shows SIN-LAX, I should call right? But who do I call, pre-travel or the ICC? Thanks
Last edited by alphaeagle; Oct 17, 2009 at 1:16 pm
Oct 17, 2009, 3:01 pm
#8
Original Poster
Join Date: Apr 2009
Location: Edinburgh
Posts: 214
If you are sure they have been reissued then you're fine. On CMT.com, you will see that on the top there is "trip summary" and there is also "e-ticket receipt". If you click on e-ticket receipt and there is no dropdown like "view" or your flights are not shown, then call bmi.
I'm getting the following........
The following warning(s) occured
Please note that the Airline has cancelled one or more of your selected flights. No ticket can be issued for this reservation. Please modify your reservation, or contact your travel agent for further information. (9115)
Please note that the Airline has cancelled one or more of your selected flights. No ticket can be issued for this reservation. Please modify your reservation, or contact your travel agent for further information. (9115)
I'm still tempted to wait until the 27th and see if we can switch to Continental.
Oct 18, 2009, 5:22 am
#9
Join Date: Aug 2004
Location: London, England
Programs: BA Silver
Posts: 3,772
Yes, call the ICC. As it is SQ I'd call sooner rather than later as well. I assume your MEL-SIN has been changed somewhere along the way and that is why that leg is not ticketed?
Oct 18, 2009, 10:39 am
#10
Original Poster
Join Date: Apr 2009
Location: Edinburgh
Posts: 214
Before I call them, I've had a look at Air Canada's website and the flights that we were booked on still exist and there's no change to the time. There's no apparent reason for the cancellation of our flights. In fact, I deliberately chose those flights because I assumed they would be reliable scheduled flights and this sort of thing wouldn't happen.
Is this something that happens often? Have we just been bumped off these flights because it suits them?
Is this something that happens often? Have we just been bumped off these flights because it suits them?
Oct 18, 2009, 2:10 pm
#11
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
CO will be a very nice addition, but don't expect great award availability -- definitely not something CO is famous for.
Are you saying that AC's website also shows your booking as cancelled? If so, you certainly need to follow up.
Oct 18, 2009, 2:22 pm
#12
Original Poster
Join Date: Apr 2009
Location: Edinburgh
Posts: 214
Are you saying that AC's website also shows your booking as cancelled? If so, you certainly need to follow up.
Oct 18, 2009, 2:44 pm
#13
Join Date: Jun 2005
Programs: AS MVPG
Posts: 2,206
Yep, there was a slight time change/equipment swap. I am kind of worried though since the equipment swap was to a a A380, and I'm now in suites class, would that be an issue?
Oct 18, 2009, 5:01 pm
#14
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
Sorry, my question could have been clearer. What I'm wondering is what you see when you try to access your booking at AC's website, rather than at checkmytrip.com, using the AC booking reference that you got from CMT.
Oct 19, 2009, 4:50 am
#15
Original Poster
Join Date: Apr 2009
Location: Edinburgh
Posts: 214
I can't really make sense of it. The two flights are listed when I use the AC code on the AC website but it says there's a problem. I'm going to call just now.