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-   -   Call Centre: Somebody in getting something right shocker (https://www.flyertalk.com/forum/bmi-diamond-club/1001947-somebody-getting-something-right-shocker.html)

Tiger_lily Oct 3, 2009 3:37 pm

Somebody in getting something right shocker
 
After my tale of woe with Dennis and the ICC last week (where I canned some bookings and rebooked), I was fully expecting a bun fight to get a refund for the 2 cancelled bookings and having to stump up an extra £2k on my cc bill this month to cover them whilst the refunds were processed.

I was pleasantly surprised to check my cc online yesterday and noticed that the only charges that had hit the card were for the 2 valid bookings. Somehow, they had (I think) voided the original transactions as they had been showing in the pending transactions and never actually hit the card even though the first 2 bookings were ticketed.

So a big ^ to whoever sorted this out, it's nice not to have to stump up the extra cash when things are tighter than usual due to maternity leave :D

FlyingOnceMore Oct 3, 2009 4:11 pm


Originally Posted by Tiger_lily (Post 12504145)
.......when things are tighter than usual due to maternity leave :D

Is that two years or three you're up to now? :p

Tiger_lily Oct 3, 2009 4:13 pm


Originally Posted by FlyingOnceMore (Post 12504483)
Is that two years or three you're up to now? :p

2.5 ;) :p :D


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