Points continually not deducted
Oct 21, 2017, 11:45 am
#16
Join Date: Jul 2008
Posts: 1,214
As I mentioned in my post # 7 upthread, I've had some hotels not deduct points at all, while others deduct too many (and no number of calls fixed the latter). So I decided to let both kind of errors sit.
In my case, I go long enough between redemptions that it's very unlikely by the next redemption that a redemption from over a year ago will suddenly be charged. And I try to make sure that I have enough points to cover all the redemptions I made in the past year, just in case.
In my case, I go long enough between redemptions that it's very unlikely by the next redemption that a redemption from over a year ago will suddenly be charged. And I try to make sure that I have enough points to cover all the redemptions I made in the past year, just in case.
Oct 25, 2017, 12:36 pm
#17
Join Date: Jul 2004
Programs: Priority Club Platinum & Ambassdor, Hilton Honors Diamond, SPG Gold, Marriott Gold
Posts: 505
FYI, just stayed at a hotel in the U.S. over 2 weeks ago and hotel has yet to deduct the points. Stayed 2 nights totaling 72,000 points. I really don't have any future plans for the points but do agree with the prior post and that if it goes to 12 months, then I believe I can spend those again and not have to worry about hotel trying to deduct those points afterwards...
Oct 26, 2017, 9:31 am
#19
Join Date: Apr 2008
Posts: 429
Were you checking-in late, checking out early?
According my experience the night shift employers might have problem handling points, promotions - when no manager available to help.
Something similar happend to us a couple of times - we waited 6 months before using the points.
According my experience the night shift employers might have problem handling points, promotions - when no manager available to help.
Something similar happend to us a couple of times - we waited 6 months before using the points.
Oct 26, 2017, 9:51 am
#20
Join Date: Nov 2010
Location: Washington, DC
Posts: 393
Were you checking-in late, checking out early?
According my experience the night shift employers might have problem handling points, promotions - when no manager available to help.
Something similar happend to us a couple of times - we waited 6 months before using the points.
According my experience the night shift employers might have problem handling points, promotions - when no manager available to help.
Something similar happend to us a couple of times - we waited 6 months before using the points.
Oct 26, 2017, 11:08 am
#21
Join Date: Jul 2004
Programs: Priority Club Platinum & Ambassdor, Hilton Honors Diamond, SPG Gold, Marriott Gold
Posts: 505
Were you checking-in late, checking out early?
According my experience the night shift employers might have problem handling points, promotions - when no manager available to help.
Something similar happend to us a couple of times - we waited 6 months before using the points.
According my experience the night shift employers might have problem handling points, promotions - when no manager available to help.
Something similar happend to us a couple of times - we waited 6 months before using the points.
Oct 26, 2017, 11:45 am
#22
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
One of my never-deducted-points stays was a 5-night stay, and another was a 3-night stay. You'd think that during that time, if anyone at the hotel can do it, they would have had someone who could have known how to pull the points at some point during my stay (unless maybe they were on vacation?). 
OTOH, I have stayed, using a BW TravelCard, at one hotel a few times where the night clerk never processes the Travel Card and never lets the morning manager know that there is a Travel Card to be processed, and then when I check out the morning manager discovers the Travel Card printout folded up in my room's folder, and complains once again about that night manger. So that's certainly evidence that some people who work at BW's either don't know how to do all sorts of things on the BW system or just don't bother to do them!
Meanwhile, I presume that it's only a small fraction of stays at most hotels which are on points, and thus the hotels don't realize in their accounting that they are missing a bit of revenue.
OTOH, I have stayed, using a BW TravelCard, at one hotel a few times where the night clerk never processes the Travel Card and never lets the morning manager know that there is a Travel Card to be processed, and then when I check out the morning manager discovers the Travel Card printout folded up in my room's folder, and complains once again about that night manger. So that's certainly evidence that some people who work at BW's either don't know how to do all sorts of things on the BW system or just don't bother to do them!
Meanwhile, I presume that it's only a small fraction of stays at most hotels which are on points, and thus the hotels don't realize in their accounting that they are missing a bit of revenue.
Last edited by sdsearch; Oct 26, 2017 at 11:53 am
Dec 7, 2017, 3:21 pm
#23
Join Date: Sep 2017
Location: Vancouver, BC, Canada
Posts: 92
I've got a reservation for 3 rooms next week at the Georgian Court in Vancouver. My reservation is showing up with the cash price when I look online. Is that normal? When I called in to BW to book the lady confirmed with me it would cost 30,000 points but the reservation is now showing cash prices. Any tips? I've heard this happen to other people before their points weren't deducted but unsure as to if I'm going to be charged cash or points now.
Dec 7, 2017, 11:25 pm
#24
Join Date: Oct 2015
Posts: 733
I've got a reservation for 3 rooms next week at the Georgian Court in Vancouver. My reservation is showing up with the cash price when I look online. Is that normal? When I called in to BW to book the lady confirmed with me it would cost 30,000 points but the reservation is now showing cash prices. Any tips? I've heard this happen to other people before their points weren't deducted but unsure as to if I'm going to be charged cash or points now.
That said, expect 0 elite benefits. Not even 15 minutes of late checkout.
Dec 9, 2017, 6:41 pm
#25
Join Date: Sep 2017
Location: Vancouver, BC, Canada
Posts: 92
It's normal because the hotel is poorly managed and is new to BW (integrating systems). They'll honor it as pts stay on checkin but they didnt actually deduct my pts (I earned points on the stay instead).
That said, expect 0 elite benefits. Not even 15 minutes of late checkout.
That said, expect 0 elite benefits. Not even 15 minutes of late checkout.
Jul 16, 2018, 2:35 pm
#26
Join Date: Nov 2010
Location: Washington, DC
Posts: 393
10 months after my stay, I got an email today (all in German) stating that, essentially, "we are a new property in Best Western" and we didn't have our sh*t together, so NOW we need to deduct those 84K points. Wouldn't be a problem if I didn't have a redemption (yes, with those 84K pts) starting in 2 days! 
I knew it was too good to be true! Gotta pays for those rooms now, but at least i can use my Barclaycard Arrival+ to offset the cost!
I knew it was too good to be true! Gotta pays for those rooms now, but at least i can use my Barclaycard Arrival+ to offset the cost!
Jul 16, 2018, 5:26 pm
#27
Join Date: Apr 2015
Location: California
Programs: Marriott Gold (1st choice) BW Diamond (2nd)
Posts: 299
10 months after my stay, I got an email today (all in German) stating that, essentially, "we are a new property in Best Western" and we didn't have our sh*t together, so NOW we need to deduct those 84K points. Wouldn't be a problem if I didn't have a redemption (yes, with those 84K pts) starting in 2 days!
I knew it was too good to be true! Gotta pays for those rooms now, but at least i can use my Barclaycard Arrival+ to offset the cost!
I knew it was too good to be true! Gotta pays for those rooms now, but at least i can use my Barclaycard Arrival+ to offset the cost!
Jul 16, 2018, 6:25 pm
#28
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
10 months after my stay, I got an email today (all in German) stating that, essentially, "we are a new property in Best Western" and we didn't have our sh*t together, so NOW we need to deduct those 84K points. Wouldn't be a problem if I didn't have a redemption (yes, with those 84K pts) starting in 2 days!
I knew it was too good to be true! Gotta pays for those rooms now, but at least i can use my Barclaycard Arrival+ to offset the cost!
I knew it was too good to be true! Gotta pays for those rooms now, but at least i can use my Barclaycard Arrival+ to offset the cost!
I maintain enough points to cover if one of them comes back and demands the points "late", but not necessarily if both suddenly do.
Jul 16, 2018, 6:27 pm
#29
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Jul 25, 2018, 8:25 pm
#30
Join Date: May 2015
Location: Jacksonville, AR
Programs: Hilton - Diamond; SPG/Marriott - Gold
Posts: 245
I, too, have had luck with points not being deducted for a BW stay in Nova Scotia. I wish I had happened onto this thread a few months ago. I had a points stay where the front desk attendant told me I owed $30. I corrected her. I didn't pay the $30, but she deducted the 20k points from my account.