BW Hong Kong

Old Sep 10, 16, 11:08 pm
  #1  
FlyerTalk Evangelist
Original Poster
 
Join Date: May 2000
Location: Little dot on map
Programs: AA-PlatLife, BA-Gold, SPG-LTP, HL-DIA
Posts: 25,737
BW Hong Kong

I just booked the BW HK hotel and guaranteed with cc. The hotel called me and said that they cannot get authorisation on the card but I said that since its a debit card, it will not authorise unless I am physically there.

And they tried to give me attitude by saying that there are other people wanting to book the hotel...

Can they release my room even though its guaranteed?
Guy Betsy is offline  
Old Sep 11, 16, 8:56 am
  #2  
FlyerTalk Evangelist
 
Join Date: Jan 2005
Location: home = LAX
Posts: 23,977
Originally Posted by Guy Betsy View Post
I just booked the BW HK hotel and guaranteed with cc. The hotel called me and said that they cannot get authorisation on the card but I said that since its a debit card, it will not authorise unless I am physically there.

And they tried to give me attitude by saying that there are other people wanting to book the hotel...

Can they release my room even though its guaranteed?
Well, what did you (try to) guarantee it with? "CC' stands for credit card, not debit card.

Hotels often need to authorize way bigger an amount than just the room rate on a card, and thus some hotels do not accept debit cards for reservations, only at checkout.

If they did not run a credit card authorization, you're probably not guaranteed.
sdsearch is offline  
Old Sep 11, 16, 10:30 am
  #3  
FlyerTalk Evangelist
Original Poster
 
Join Date: May 2000
Location: Little dot on map
Programs: AA-PlatLife, BA-Gold, SPG-LTP, HL-DIA
Posts: 25,737
Anyway, thanks. Its sorted. Its my first time staying at BW hotels... and it has been interesting...

Bangkok's was welcoming.. and then Beijing's airport property was an experience... "You no have booking, you cannot come here" - even though I have a confirmation number etc.
Guy Betsy is offline  
Old Sep 12, 16, 10:17 am
  #4  
Suspended
 
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
So did they manage to authorise from the debit card? Or you had to give a Credit card number?
When I stayed there - it was fully booked. Or anyway that's what they told me to deny me an upgrade.
benberg2013 is offline  

Thread Tools
Search this Thread