BW new BRG, match lower rate and get $100 travel card [offer is active again]
Oct 3, 2016, 5:33 pm
#181
Join Date: Sep 2016
Posts: 196
I get rejected, they say I book no smoking room and lower price I find does not say NO SMOKING. But hotel is smoke free hotel. This is fair to me????
Oct 14, 2016, 1:27 pm
#186
Join Date: Oct 2011
Programs: Priority Club Platinum Ambassador, Club Carlson Gold
Posts: 264
Best Western BRG is a total scam, when you find a lower rate on another site they say that the rate you find is lower because of a sell an this is the reason for rejection.
If the rate is lower what is the reason is not important.
They say our rate is lowest and if it is not then there is a sell and BRG do not apply.
But for me the entire best western BRG is a marketing gimmick,
they just want their customers to believe that they have the lowest rates and not to check the price of the other sites.
If the rate is lower what is the reason is not important.
They say our rate is lowest and if it is not then there is a sell and BRG do not apply.
But for me the entire best western BRG is a marketing gimmick,
they just want their customers to believe that they have the lowest rates and not to check the price of the other sites.
Last edited by winkny; Dec 23, 2016 at 2:08 pm
Oct 17, 2016, 12:21 pm
#188
Join Date: Jun 2005
Programs: AS MVPG
Posts: 2,205
Virtually ever website besides BestWestern.com had a lower rate. First try was denied due to it non saying non-smoking in the title of the room type, it did say it in the hotel description. Second claim was denied due to it being a "promotional" price because there was another number with a strike through of the dollar amount.
Really seems like this is dead, but they still want to advertise they have a best price guarantee. But they'll deny any price that's lower due to it being a discounted rate, which of course covers every case you'd try to invoke their "guarantee."
Really seems like this is dead, but they still want to advertise they have a best price guarantee. But they'll deny any price that's lower due to it being a discounted rate, which of course covers every case you'd try to invoke their "guarantee."
Nov 13, 2016, 2:49 pm
#189
Join Date: Jan 2009
Posts: 17
Recently got a BRG approved (my first with BW). The travel card code is emailed to me within 1 week of the stay. I'm pretty surprised to see the approval email after reading all the comments here. But it at least is not completely dead yet.
Nov 16, 2016, 2:58 pm
#190
Join Date: Oct 2011
Programs: Priority Club Platinum Ambassador, Club Carlson Gold
Posts: 264
maybe if you try to claim in US property is different, but in europe most likely the claim is handled by milan office and your are out of luck.
I will be very surprised if somebody is approved from that office.
Recently i find the a room for 50 eur when the bw site was over 100 euro,
and they made up same excuse for rejecting the claim.
The bw guarantee is total scam,
if you want a room in the hotel you are looking for just use the site with the lowest rate and dont count on the BRG.
I will be happy just to receive the lowest rate and let say 20-25% off,
but they offer 100 $ because they now , thy will reject almost all the claims.
I will be very surprised if somebody is approved from that office.
Recently i find the a room for 50 eur when the bw site was over 100 euro,
and they made up same excuse for rejecting the claim.
The bw guarantee is total scam,
if you want a room in the hotel you are looking for just use the site with the lowest rate and dont count on the BRG.
I will be happy just to receive the lowest rate and let say 20-25% off,
but they offer 100 $ because they now , thy will reject almost all the claims.
Nov 17, 2016, 10:33 am
#192
Join Date: May 2006
Location: Melbourne, Florida, USA
Posts: 2,983
All my claims I referred here was approved by the Milan office. It's actually very easy if you follow their rules.
Dec 23, 2016, 2:04 pm
#195
Join Date: Oct 2011
Programs: Priority Club Platinum Ambassador, Club Carlson Gold
Posts: 264
How this one claim per 30 days works ?
It says "only one (1) Travel Card per household during any thirty (30) day period"
Is it 30 days after an approved claim or 30 days after the stay or is per calendar month?
It says "only one (1) Travel Card per household during any thirty (30) day period"
Is it 30 days after an approved claim or 30 days after the stay or is per calendar month?