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Canadian funds travel card charged in US funds

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Old Jul 16, 2010, 6:33 pm
  #1  
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Join Date: May 2004
Location: YVR
Programs: AC 50K, WS Gold, Bonvoy Plat
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Thumbs down Canadian funds travel card charged in US funds
Hello

Has anyone experienced buying a Canadian travel card on Bestwestern.com and getting charged in US funds on their credit card? I recently purchased a $150 Canadian travel card which was then emailed to me. Then looking at my AMEX statement I was charged $142.15 in US funds which then converted to $155.22 Canadian. Does not seem right to me. Anyone have any thoughts?
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Old Aug 7, 2010, 11:32 am
  #2  
 
Join Date: Feb 2006
Location: YUL
Posts: 2,115
Originally Posted by beastmaster
Hello

Has anyone experienced buying a Canadian travel card on Bestwestern.com and getting charged in US funds on their credit card? I recently purchased a $150 Canadian travel card which was then emailed to me. Then looking at my AMEX statement I was charged $142.15 in US funds which then converted to $155.22 Canadian. Does not seem right to me. Anyone have any thoughts?
See also here. It seems that this happens when you purchase using an Amex card.

I complained and they smoothed things over by giving me 1000 extra points. Still, it's annoying. Why can all sorts of US-based merchants (e.g. United Airlines) charge a CAD price in CAD on a Canadian credit card (even Amex) yet BW does not?
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Old Sep 17, 2010, 6:27 pm
  #3  
 
Join Date: Feb 2006
Location: YUL
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Originally Posted by okazon69
See also here. It seems that this happens when you purchase using an Amex card.
I can confirm that this does not happen when using a Canadian Visa card for a C$ purchase.
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Old Sep 29, 2010, 9:55 pm
  #4  
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Join Date: May 2004
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Just an update... after emailing back and forth with BW complaining about this discrepancy they mailed me a US$10 travelcard for my troubles. ^
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Old Oct 15, 2010, 8:10 pm
  #5  
 
Join Date: Feb 2006
Location: YUL
Posts: 2,115
Originally Posted by beastmaster
Just an update... after emailing back and forth with BW complaining about this discrepancy they mailed me a US$10 travelcard for my troubles. ^
Yes, I got 1000 points after I complained.... Oh well. Lesson learned; do not use AMEX.
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