have you ever stopped to ask why?

they stick it in there in the hopes that if there is something wrong that you call them first before the CHM desk.

It depends on the airport in my case. I've never had one in DEN, I always get one in MSP. I don't rent enough at other airports to remember...

I have a reservation for tomorrow and called to confirm that I could get a Cadillac, as a CC. I gave her the reservation # and she pulled it and said, "we don't upgrade to Cadillacs. Since you booked mid-size, the most we can give you is a premium." I asked "Even as a Chairman?" and was told that, "Yes, you only get a 2-class upgrade." I explained that First is 1-class, President's Club is two and Chairman is unlimited, except cool cars. She said, "Wow, it seems like you know the system. I'll call and see what I can do."

Why is it that we have to explain the system to their employees?

did you call the reservation or the chairman line? makes a difference as chm rarely call through the regular reservation line.

It's a local, two-employee station (one desk worker and one cleaner/picker-up) that gets their cars from IAH daily. I just called the desk at the local office.

More likely the CHM line rolled over to regular reservations to prevent you from having to wait, and the agent was in error....

Sorry didn't see the above reply before I posted :)

But my point is that non-CHM desk folks, and occasionally those at outstations, are sometimes confused and need educating :p