How does the damage claims process work?
 

Long story short, I damaged my rental 2 months ago (USA) and haven't heard from Avis since. I filed all the paperwork and info is in the system, but what is the process from here? CSRs have no clue and just tell me to wait for a call from them, but I need to get this resolved ASAP since diners only gives 3 months to file claim. Where do the charges for the repair go?

I wrecked an Avis car on 3/23, and didn't get their damage claim until 6/14.

it's been almost 4 months now and nothing from avis.. i have an extension from diners and they even have sent written requests for estimates and additional paperwork, but so far they have received nothing..

how can Avis be this bad in processing claims? any ideas on who to contact to speed this up? the claims department has no clue and tells me to talk to the avis I rented at and when I call them they tell me to call the claims department..

i'm gonna start using hertz..

Avis treated me well
 

My only experience with a damage claim was five years or so ago. My rental car was broken into in Los Angeles. All I did was take the police report and car back to the Avis office, I filled out a short form, was given the keys to a better car and off I went. About a few months later, I received a very short note indicating that the matter was closed and looked forward to my using Avis again soon. My CC was never hit, my insurance company never informed. All good in my books

araknis,

It took them over 6 months before they sent me any paperwork. I thought they closed the case, but little did I know that they were still on it (moving very slowly). Good thing you contacted Diners. I learned from my first time that you need to notify Diners within a certain number of days from the incident for their coverage to be effective. Diners was absolutely great - they worked with me on this one.

A few years ago my Avis rental was rear-ended turning into a gas station less than a mile from returning the car at DFW. I took the other driver's info, drove the car back to DFW, informed the check-in agent the car had been hit, handed her the other driver's info, spent about two minutes reviewing the form she completed on the accident, and was on my way. The car was covered by my company's LDW provision so that probably helped, but I never heard another thing from Avis, my company, or any insurance companies.

I had a similar incident with a Hertz rental. Actually, it was a hit and run. The car was hit in a parking lot while parked, causing a huge dent in one of the doors. Other driver didn't leave any information. Upon return to Hertz, I spent less than 5 minutes with the manager documenting the incident and never heard from anyone after that. The only thing the manager was unhappy about was that I didn't call the police when I first noticed the dent. Not that it would have done much good, since I'm sure the other driver was long gone.