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Avis Damage Scam
Rented for a week at Las Vegas 26 April to 2 May, returned 1 May.
I just got a letter (dated 13 May, postmarked 15 May, received 22 May) declaring damage and demanding almost $1300 for a dent. The record included 3 photos (VIN sticker, dashboard/ODO, and steering wheel), none indicating any damage (and horribly low res as well). I tried calling them twice, got bounced around and "our systems are down", opened two tickets via email and the online portal (once it came back up). No damage happened to the car, none was noted at return. Emailed the branch operations manager (who had emailed me with a "follow up/review" email...) My plan is to contact Nevada Consumer Affairs on Wednesday, along with Nevada DMV, and US FTC (where I "know some people, thank God..."), since this seems to be a pattern of behavior https://cimg0.ibsrv.net/gimg/www.fly...35b16afe2a.png https://cimg3.ibsrv.net/gimg/www.fly...2cc2879f11.png https://cimg4.ibsrv.net/gimg/www.fly...ccfa4106e6.png https://cimg6.ibsrv.net/gimg/www.fly...1c8909ee78.png https://cimg8.ibsrv.net/gimg/www.fly...2cd5b58e61.png by rental car agencies. It's on an Amex so I'll just dispute any charges but looks like I'm done with renting from Avis; not merely with "mistaken damage" but how they handle damage/claims generally. But if I can get regulators involved and definitively solve this problem for others, will be quite happy to do so. |
Originally Posted by rdlmitedu
(Post 37764430)
Rented for a week at Las Vegas 26 April to 2 May, returned 1 May.
I just got a letter (dated 13 May, postmarked 15 May, received 22 May) declaring damage and demanding almost $1300 for a dent. The record included 3 photos (VIN sticker, dashboard/ODO, and steering wheel), none indicating any damage (and horribly low res as well). I tried calling them twice, got bounced around and "our systems are down", opened two tickets via email and the online portal (once it came back up). No damage happened to the car, none was noted at return. Emailed the branch operations manager (who had emailed me with a "follow up/review" email...) My plan is to contact Nevada Consumer Affairs on Wednesday, along with Nevada DMV, and US FTC (where I "know some people, thank God..."), since this seems to be a pattern of behavior https://cimg0.ibsrv.net/gimg/www.fly...35b16afe2a.png https://cimg3.ibsrv.net/gimg/www.fly...2cc2879f11.png https://cimg4.ibsrv.net/gimg/www.fly...ccfa4106e6.png https://cimg6.ibsrv.net/gimg/www.fly...1c8909ee78.png https://cimg8.ibsrv.net/gimg/www.fly...2cd5b58e61.png by rental car agencies. It's on an Amex so I'll just dispute any charges but looks like I'm done with renting from Avis; not merely with "mistaken damage" but how they handle damage/claims generally. But if I can get regulators involved and definitively solve this problem for others, will be quite happy to do so. |
Amex
Yes, pass it over to Amex and do make the consumer complaints. They will notice. I i’ve done the same with success.
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I got an email today that it had been reversed/they weren't going to charge me. I will still complain to the relevant regulators and probably avoid Avis (and certainly be much more cautious about recording video of the car before and after drop-off).
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Originally Posted by rdlmitedu
(Post 37766258)
I got an email today that it had been reversed/they weren't going to charge me. I will still complain to the relevant regulators and probably avoid Avis (and certainly be much more cautious about recording video of the car before and after drop-off).
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