avis canceled my reservation because my flight was 1.5 hours late??
Jan 23, 2023, 2:46 pm
#1
Original Poster
Join Date: Dec 2000
Location: Seattle, WA USA
Programs: FlyingBlue Silver; Air Canada 25K; Hilton Diamond; Marriott Lifetime Platinum
Posts: 456
avis canceled my reservation because my flight was 1.5 hours late??
Reserved the car on avis.com and provided my flight details (airline and flight number). Flight was about 90 minutes late arriving destination. When I went to the Avis desk to pick up the keys, the agent said she had already "canceled" (I think that was the word she used) my reservation because I was expected to have picked up the cars an hour and a half ago. She was able to "reinstate" the reservation for the same vehicle and same rate, so no harm there, however I'm wondering why I even bothered to input my flight information on Avis.com when making the reservation??? Isn't that exactly why I provide that info...so that Avis knows if my flight is delayed (which I have absolutely zero control over)??
Last edited by ajcopley; Jan 23, 2023 at 3:10 pm
Which of course makes it a bit pointless...
Jan 23, 2023, 3:09 pm
#3
Original Poster
Join Date: Dec 2000
Location: Seattle, WA USA
Programs: FlyingBlue Silver; Air Canada 25K; Hilton Diamond; Marriott Lifetime Platinum
Posts: 456
Yeah I figured a flight delay was the only reason they wanted my flight info....otherwise to your point, why bother???
Jan 29, 2023, 10:48 am
#5
Original Poster
Join Date: Dec 2000
Location: Seattle, WA USA
Programs: FlyingBlue Silver; Air Canada 25K; Hilton Diamond; Marriott Lifetime Platinum
Posts: 456
So your suggestion of NOT providing any flight information would have not helped my situation in any way. I told Avis I'd pick up the car at noon. I didn't pick up the car at noon, so they canceled it. Independent of there being any flight info attached to my reservation.
