Price discrepancy question
 

Hi all--

Booking a car one way from Austin to Dallas... kept screwing around with it... eventually found full size was listing $140 for 3 days but $30 for a week.. and I could apply my points and pay only $18.. in advance..

https://cimg0.ibsrv.net/gimg/www.fly...e82d0f3685.gif

So I pay, and of course the confirmation screen looks like this......

https://cimg1.ibsrv.net/gimg/www.fly...816ad08fa6.gif

what do people think??

Thanks
YTJK

Ouch! Did you book with a card that has a decent dispute history? If so, I'd keep the screenshot of the original showing points plus $/mi listed. If you return the car and it's more than that, I'd reach out to Avis to be refunded. If they don't, then start a dispute. However, know that disputes against rental companies can cause one to end up on the DNR list, so proceed with caution.

I suggest that the OP reach out to Avis Customer Service now -- not later -- and offer to send them copies of the screenshots.

And don't waste points at the same time as you also pay for miles.

I sent CS an email... lets see what happens... I know some people really enjoy the game of "just show up with the paperwork and fight like hell" but it's not really my deal especially at midnight in texas.....

I'll let you know how/if it resolves. I will either ask them to honor the reservation or give me my $18 back :)

so here it is-- their answer... not really sure what it means are they going to credit me back at some point??

Thank you for contacting Avis Customer Service regarding the reservation
and rate applied. We apologize that the charges displayed in your
reservation records differed from what you were expecting and we will be
pleased to assist with your concerns.

Upon reviewing our records, it appears that the reservation web-page had
a glitch at the time of reservation and a higher rate was applied to
your contract.

at this moment our systems do not allow us to made modifications in
order to modify the amount due that is showing in your reservation.
Because we value your business, we will apply the rate from reservation
xxxxxxxxx, resulting in a no charge since you have already do the
prepayment of $18.91 for the original rate, this will have to be process
until the end of the rental once the system have close the contract and
calculate the amount due in order to do the adjustment. Once the
contract is closed please allow three to five business days for
processing.

It sounds like they're honoring what you booked. But the way they will do it, is you have to complete the rental, and if it charges you the difference, they are saying they will adjust anything above $18.91 away/refund you, and do so within 3-5 business days after the contract is closed.

You could either ask the manager on return to do it, or call and have them do it, or write back to whomever you wrote in to. If I were you, I would message them on Twitter - they are very nice, reply quickly, and are quite competent on Twitter.

Thanks for the tip about twitter I'll give it a shot!

OK well... Update... The credit didn't just "process" in 3-5 days as indicated... Eventually I sent an email to CS, they ignored the first one, sent me back a copy of the invoice on the second one, and I think they actually read the third one.

The answer was a seemingly pre-scripted response which really had nothing to do with the situation, but they processed the credit. So all good on this end.

If you see a good deal somewhere out there, book first and ask questions later. I guess that's the lesson. might work out in the end.

YTJK