AVIS won't pay for towing!

Old Jul 6, 17, 11:09 am
  #1  
Original Poster
 
Join Date: Apr 2008
Location: SDF
Programs: DL Silver, DL Million Miler
Posts: 280
AVIS won't pay for towing!

I rented from Avis at Las Vegas airport. I am an Avis Preferred customer.

Driving a Jeep Cherokee and leaving the North Rim of the Grand Canyon. Car stalled and then started again. I drove for another mile or so and engine stopped completely. I pulled to side of the 2 lane road. Car restarted! I drove for another 1/4 mile and engine stopped completely. I pulled to side of road and a warning light showed "Transmission". Car would not start at all!

It was 3:15pm local time when the car broke down!

There was no cell service. I hitchhiked to a Country Store and left my wife and son in the car (very hot day). On a landline I spoke with Avis. They tried to find a car in various towns and finally found a car in Las Vegas. That is over 250 miles and 4 hours away.

I called a tow truck in Kanab, UT (66 miles away and where we were staying). The Avis rep said, as a dispatcher, she could not authorize the towing cost but expected it to be approved. She agreed to send a replacement car to our hotel in Kanab, UT. AVIS then delivered a new car to me in Kanab, UT, at 11:15pm that night.

AVIS now says they will not pay the $329 towing fee. Further, they say they rented the same car later and it was driven to California without incident. They seem to imply that I made the whole thing up!

The tow truck driver thought the transmission might have gotten too hot and, when it cooled, worked OK. If I had gotten the car to start, I would not have trusted the car to continue my vacation!

Does anyone have suggestions on how I might get AVIS to reimburse me?
Policypeddler is offline  
Old Jul 25, 17, 1:18 pm
  #2  
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Join Date: Apr 2008
Location: SDF
Programs: DL Silver, DL Million Miler
Posts: 280
I am a bit disappointed to the lack of response.

Today, AVIS indicated they are sending a check for full reimbursement and added a $50 credit coupon for my next rental.

Sometimes it pays to not take NO for an answer. Thanks, AVIS!
Policypeddler is offline  
Old Jul 25, 17, 1:28 pm
  #3  
 
Join Date: Jun 2005
Location: EWR
Programs: Marriott Bonvoy Lifetime Gold, United Mileage Plus, Avis Preferred
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Congratulations on the positive resolution to your situation. Sorry to hear about your troubles.
JohnneeO is offline  
Old Aug 13, 17, 8:41 am
  #4  
Moderator: Avis and Rental Cars
 
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Moderator's Note

This one is getting off-topic and unnecessary. I'm closing it as the issue was resolved and no further discussion is necessary.
IAHtraveler is offline  

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