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Lifemiles serious booking problems - Beware (from January 2022 onwards)

Old Jan 17, 2022, 5:12 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: italdesign
Please do your homework before buying Lifemiles. It is what it is... for some that's useful, for others it's not.

Biggest complaints are about
- mixed class bookings are available but now many of the suitable connections dont show
- not being able to book anything that isn't available online (there are work-arounds, see screenshot method below)
- the quality of the call center (English speaking agents are scarce, you might get thrown in a loop with call transfers within their call center)
- no stopovers (>24H) or open jaws, but you can book one way awards
- no reservations on Certain subsidiaries of Star Alliance carriers (Lufthansa Cityline, Germanwings)
- no availability showing at all on the website (try logging out and logging back in)

Problems with ticketing / lack of confirmation screen or email
- write down the confirmation number shown on the screen after confirming your purchase.
check here: http://serviciosenlinea.avianca.com/...doReserva.aspx

Sometimes, even if you cannot see the PNR, the record may have been created, so better to call them and give them flight details you were trying to book. They can find the PNR from those details.
- ticketing usually takes place within 10-15 min of booking
- but it may also take up to 2 days
- if miles have been deducted from your account and a temporary authorization has been placed on your CC, you're probably fine even if you did not see a confirmation screen
- if no e-ticket number is visible on checkmytrip.com after two days, you should contact LifeMiles. You can expedite the ticketing by emailing with your booking reference to: [email protected] after you have booked, especially if you have booked last minute flights, and need ticketing straight away

Screenshot method.
So, on a date you are looking for in the future, there is availability for LAX-NRT and NRT-BKK. But not LAX-NRT-BKK.
It may be a case of the LM system not offering the through connection.

Take three screen shots - two 'available' screen shots for LAX-NRT and NRT-BKK and the 'not available' screen for LAX-BKK.
Send them all off with a scan of your passport page (PDF) and LM will make the booking manually for you.

You need to have 40% of the miles in your account for them to make the booking. On some occasions, credit card points do not transfer over immediately. In such cases also send screenshots of the points being debited from your credit card. In some cases the LM account will immediately show the points transferred in the account activity section. Send a screenshot of that as well.

After a day or two, you will get a reply via email saying the matter has been escalated to an internal area. The next day someone will call you from 305 447 2819 and will process the payment over the phone. You will need to set a PIN which you can do in your online LM account (under the account access section of your online profile).

Send to these two email addresses, and CC yourself (just for your records)
[email protected] (invalid as of July 2022)
[email protected]

Sample email:
====
Email topic: Urgent request for booking Lifemiles Award
====
Dear Sirs,

I have tried several times, over several days, but the following itinerary does not show on the website.
Please see the attached screenshots I took just now.
Please do the manual booking First Class/Business class for xx,000 miles. (*Know how many miles the whole award should cost-here, to avoid surprises once ticketed)

The availability is only 1 seat for this date, so please process this request urgently before it is gone.

Los Angeles (LAX) - Bangkok (BKK)
Saturday August 11th 2018
NH 175 connecting to NH 807
(*Provide the specific flight numbers you want, to avoid surprises once ticketed)

My passport copy (Number xxxx, expiry 20xx/xx/xx, Nationality xxx) is attached in this email.

LifeMiles Number: xxx
First Name: xxx
Last name: xxx
Date of Birth: Month, date, year
Gender: Male/Female
Email: xxxx
Phone Number: +1-xxxx

Regards,
XXX
========



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Lifemiles serious booking problems - Beware (from January 2022 onwards)

Old Aug 13, 2022, 1:20 am
  #301  
 
Join Date: Jan 2017
Location: HNL
Programs: UA Plat, DL Plat, Marriott Lifetime Plat, Hyatt Globalist
Posts: 60
Any tips on OS, Browser, vpn (if used) etc you used to purchase miles?
r_tsunami is offline  
Old Aug 13, 2022, 1:23 am
  #302  
 
Join Date: Mar 2009
Location: Brooklyn, NY
Posts: 1,470
Originally Posted by r_tsunami
Any tips on OS, Browser, vpn (if used) etc you used to purchase miles?
Windows 10, Chrome, not using VPN
greendx is offline  
Old Aug 13, 2022, 8:59 am
  #303  
 
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,172
Originally Posted by hp12c
Sorry, I wasnít implying that you didnít know what youíre doing or that youíre a pints/miles newbie. It was just a general comment that LM is definitely not the first place Iíd steer someone new to the game. And yes, itís even a difficult and annoying program for people with lots of experience due to the fact that there seems to be no consistency in terms of rules, availability, and processes.
Completely agree and did not take any offense to your messaging.

Regards
scubadu is offline  
Old Aug 13, 2022, 4:29 pm
  #304  
 
Join Date: Jun 2010
Location: Boston, MA
Programs: EK Gold, A3 *G, AB Gold, Jetblue Mosaic
Posts: 1,395
Originally Posted by greendx
Ready to book. Purchased miles 2 hours ago. Received confirmation email for the purchase. Can see mile purchase with the correct amount in my Account Statement section of the website yet my balance is still 0 and I am unable to book anything while I wait. Are miles no longer posting instantly now or is this just more of the fun we all love with this program?
Same thing happened to me. Took about 12 hours for miles to be deposited
kq747 is offline  
Old Aug 16, 2022, 10:11 pm
  #305  
 
Join Date: Jun 2012
Posts: 12
Hi all, will screenshot method work on this case?
LAX - GRU on AV for 15,000
CGH - SSA on G3 for 8,000
Will it price at 15,000 or only benefit is saving $25 booking fee?
Thanks.
Kualoa is offline  
Old Aug 18, 2022, 5:35 am
  #306  
 
Join Date: Mar 2014
Location: SJC/BUR
Programs: Hyatt Diamond, IHG Platinum, Hilton Gold, Club Carlson Gold, Starwood Gold
Posts: 1,113
Originally Posted by kq747
Same thing happened to me. Took about 12 hours for miles to be deposited
going on 15 hours and still no miles. They appear in the transaction page but still not usable.
stvr is offline  
Old Aug 18, 2022, 7:18 am
  #307  
 
Join Date: May 2016
Location: Cape Town
Programs: TK E+ *G, AA Gold, A7 *S
Posts: 49
Originally Posted by stvr
going on 15 hours and still no miles. They appear in the transaction page but still not usable.
Same for me. I transferred yesterday from both my Citi and Capital One cards. Miles show in transactions, but not showing as AVAILABLE even after nearly 20 hours.

Clearly the 1am-3am allocations weren't a thing overnight
ttapps is offline  
Old Aug 31, 2022, 11:31 am
  #308  
Original Member
 
Join Date: May 1998
Location: Portland, Oregon
Posts: 252
Something New going on with LifeMiles?????? Not seeing Anything, anywhere even 11months out available, in coach.........

last week lots of seats PDX/YVR, over the next few months, now noting , Strange to say the least, just more of the LifeMiles Crap!!
Marvella is offline  
Old Sep 1, 2022, 6:28 am
  #309  
 
Join Date: Oct 2018
Posts: 1,739
Curious that now when trying to book a ticket with miles + cash, the additional miles are available at full price (3.5cpm). In the past it seemed to be around 1.5cpm depending on the selected amount.

There is yet another mile sale going on now until Sept. 8 of course, but not sure if I want to sink more money into LM ahead of time.
tr3k is online now  
Old Sep 5, 2022, 2:01 pm
  #310  
 
Join Date: Nov 2000
Location: Arlington, VA USA
Posts: 677
Originally Posted by dlflyer00
Seems I am probably screwed here as my ticket has already been flown on the outbound and refunds are not permittedÖ I will call once again, but another representative told me that I cannot cancel nor upgrade at this point.
Is this rule also applied on Avianca only awards?
ArlingtonTraveler is offline  
Old Sep 5, 2022, 2:39 pm
  #311  
FlyerTalk Evangelist
 
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,415
Originally Posted by tr3k
Curious that now when trying to book a ticket with miles + cash, the additional miles are available at full price (3.5cpm). In the past it seemed to be around 1.5cpm depending on the selected amount.

There is yet another mile sale going on now until Sept. 8 of course, but not sure if I want to sink more money into LM ahead of time.
The full price for points + cash has been around for at least a month or so No idea if they ever plan to change back.
LHR/MEL/Europe FF is offline  
Old Sep 11, 2022, 4:21 pm
  #312  
 
Join Date: Oct 2018
Posts: 1,739
Originally Posted by LHR/MEL/Europe FF
The full price for points + cash has been around for at least a month or so No idea if they ever plan to change back.
Well, that's one more strike against LM in my book. They should care - if they don't allow people to buy up reasonably at booking time, they may find it more difficult to sell the miles at those regular "sales". As it stands, I am going to drain the LM account and move on for now. Too many issues.
Cynicor likes this.
tr3k is online now  
Old Sep 11, 2022, 4:39 pm
  #313  
 
Join Date: Sep 2009
Posts: 1,530
How are you going to drain them; too many errors to book! 😂😬
Cynicor is offline  
Old Sep 11, 2022, 4:42 pm
  #314  
 
Join Date: Feb 2009
Location: LAX
Programs: AA EXP.
Posts: 1,332
did they get rid of LH F as an option? havent seen it on the portal in a while
Amil is offline  
Old Sep 11, 2022, 4:42 pm
  #315  
FlyerTalk Evangelist
 
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,415
Originally Posted by tr3k
Well, that's one more strike against LM in my book. They should care - if they don't allow people to buy up reasonably at booking time, they may find it more difficult to sell the miles at those regular "sales". As it stands, I am going to drain the LM account and move on for now. Too many issues.
Iíve drained my account! But to be fair, there arenít many FF programs that allow you to pay for additional miles at 100% bonus. That used to be one of LMís distinctions.
LHR/MEL/Europe FF is offline  

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