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Lifemiles serious booking problems - Beware (from January 2022 onwards)

Old Jan 17, 2022, 5:12 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: italdesign
Please do your homework before buying Lifemiles. It is what it is... for some that's useful, for others it's not.

Biggest complaints are about
- mixed class bookings are available but now many of the suitable connections dont show
- not being able to book anything that isn't available online (there are work-arounds, see screenshot method below)
- the quality of the call center (English speaking agents are scarce, you might get thrown in a loop with call transfers within their call center)
- no stopovers (>24H) or open jaws, but you can book one way awards
- no reservations on Certain subsidiaries of Star Alliance carriers (Lufthansa Cityline, Germanwings)
- no availability showing at all on the website (try logging out and logging back in)

Problems with ticketing / lack of confirmation screen or email
- write down the confirmation number shown on the screen after confirming your purchase.
check here: http://serviciosenlinea.avianca.com/...doReserva.aspx

Sometimes, even if you cannot see the PNR, the record may have been created, so better to call them and give them flight details you were trying to book. They can find the PNR from those details.
- ticketing usually takes place within 10-15 min of booking
- but it may also take up to 2 days
- if miles have been deducted from your account and a temporary authorization has been placed on your CC, you're probably fine even if you did not see a confirmation screen
- if no e-ticket number is visible on checkmytrip.com after two days, you should contact LifeMiles. You can expedite the ticketing by emailing with your booking reference to: [email protected] after you have booked, especially if you have booked last minute flights, and need ticketing straight away

Screenshot method.
So, on a date you are looking for in the future, there is availability for LAX-NRT and NRT-BKK. But not LAX-NRT-BKK.
It may be a case of the LM system not offering the through connection.

Take three screen shots - two 'available' screen shots for LAX-NRT and NRT-BKK and the 'not available' screen for LAX-BKK.
Send them all off with a scan of your passport page (PDF) and LM will make the booking manually for you.

You need to have 40% of the miles in your account for them to make the booking. On some occasions, credit card points do not transfer over immediately. In such cases also send screenshots of the points being debited from your credit card. In some cases the LM account will immediately show the points transferred in the account activity section. Send a screenshot of that as well.

After a day or two, you will get a reply via email saying the matter has been escalated to an internal area. The next day someone will call you from 305 447 2819 and will process the payment over the phone. You will need to set a PIN which you can do in your online LM account (under the account access section of your online profile).

Send to these two email addresses, and CC yourself (just for your records)
[email protected] (invalid as of July 2022)
[email protected]

Sample email:
====
Email topic: Urgent request for booking Lifemiles Award
====
Dear Sirs,

I have tried several times, over several days, but the following itinerary does not show on the website.
Please see the attached screenshots I took just now.
Please do the manual booking First Class/Business class for xx,000 miles. (*Know how many miles the whole award should cost-here, to avoid surprises once ticketed)

The availability is only 1 seat for this date, so please process this request urgently before it is gone.

Los Angeles (LAX) - Bangkok (BKK)
Saturday August 11th 2018
NH 175 connecting to NH 807
(*Provide the specific flight numbers you want, to avoid surprises once ticketed)

My passport copy (Number xxxx, expiry 20xx/xx/xx, Nationality xxx) is attached in this email.

LifeMiles Number: xxx
First Name: xxx
Last name: xxx
Date of Birth: Month, date, year
Gender: Male/Female
Email: xxxx
Phone Number: +1-xxxx

Regards,
XXX
========



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Lifemiles serious booking problems - Beware (from January 2022 onwards)

Old May 31, 2022, 4:54 pm
  #211  
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Join Date: Dec 2003
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Originally Posted by Statman
Yes, I have checked availability on the LifeMiles site. Economy is available for 70k roundtrip and about $85 USD in taxes.

I was going to transfer Amex Points to my LifeMiles account, but reading this thread got me worried that I'd somehow not be able to book the flights on Asiana and end up stuck with 75k LifeMiles in my account.
How much is a cash ticket on the route?
guv1976 is offline  
Old May 31, 2022, 5:38 pm
  #212  
 
Join Date: May 2005
Location: Los Angeles
Posts: 601
Originally Posted by guv1976
How much is a cash ticket on the route?
$1471 for economy fare.
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Old May 31, 2022, 6:08 pm
  #213  
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Originally Posted by Statman
I am looking to book LAX-ICN on Asiana using Lifemiles for a two week trip in November.

This seems like a relatively straightforward booking so I shouldn't have any issues if I transfer Amex MRs to my Lifemiles account?

Is this your first time? If so transfer a small amount and see if it is instant. See issues here:

Capital One transfer to LM not instant
UA Fan is offline  
Old May 31, 2022, 6:08 pm
  #214  
 
Join Date: Oct 2010
Location: Chicago, IL
Posts: 488
Can't get AC tickets with Lifemiles. Are they doing this on purpose? It's been months with this issues.
IamHungry is offline  
Old May 31, 2022, 7:24 pm
  #215  
 
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,418
Originally Posted by UA Fan
Is this your first time? If so transfer a small amount and see if it is instant. See issues here:

Capital One transfer to LM not instant
Some programs, I do not know if this applies to LifeMiles, will fail on more than one transfer per day so if you need the miles ASAP this may not be ideal. It is a good idea as far as verifying transfers work if you have plenty of time to book and can wait between transfers. Statman's trip is in Economy and there is plenty of Economy availability in that time frame so I might just bite the bullet and transfer the entire 70k at once. Actually, I would look up recent reports on how long an Amex transfer to LifeMiles takes first. According to an OMAAT report updated March 2022 it was instant. According to a TPG report from 2021 it was less than 1 hour.
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Old Jun 1, 2022, 9:13 am
  #216  
 
Join Date: May 2005
Location: Los Angeles
Posts: 601
Originally Posted by skimthetrees
Some programs, I do not know if this applies to LifeMiles, will fail on more than one transfer per day so if you need the miles ASAP this may not be ideal. It is a good idea as far as verifying transfers work if you have plenty of time to book and can wait between transfers. Statman's trip is in Economy and there is plenty of Economy availability in that time frame so I might just bite the bullet and transfer the entire 70k at once. Actually, I would look up recent reports on how long an Amex transfer to LifeMiles takes first. According to an OMAAT report updated March 2022 it was instant. According to a TPG report from 2021 it was less than 1 hour.
The Amex transfer took less than 15 minutes to appear in my LM account so I think I will just go ahead and transfer the rest later today and book the flight. Thank you all for the tips and suggestions.
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Statman is offline  
Old Jun 5, 2022, 10:30 pm
  #217  
 
Join Date: Mar 2007
Posts: 351
Anyone have a sense for how long unticketed EVA inventory might take to return to the system (if ever)? I made the mistake of clicking through to payment on some EVA seats for next year, which apparently caused the seats to disappear from EVERYONEís inventory even though I didnít actually try to purchase them.
KE81 is offline  
Old Jun 6, 2022, 12:45 am
  #218  
 
Join Date: Oct 2011
Posts: 3,860
Originally Posted by KE81
Anyone have a sense for how long unticketed EVA inventory might take to return to the system (if ever)? I made the mistake of clicking through to payment on some EVA seats for next year, which apparently caused the seats to disappear from EVERYONEís inventory even though I didnít actually try to purchase them.
Give it 24 hrs. Should come back
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Old Jun 6, 2022, 1:03 pm
  #219  
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Originally Posted by mlqsko
Give it 24 hrs. Should come back
And at most 72 hoursÖ if the airline has a really generous Ďholdí policy.
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LHR/MEL/Europe FF is offline  
Old Jun 6, 2022, 1:17 pm
  #220  
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Join Date: Aug 2016
Posts: 213
Is there a reason why I have to call after an schedule change on an award ticket? I have a flight booked on Air Canada through LifeMiles and the flight times were changed for the second time. I can accept the new flight online on Aviancas website but it seems that the ticket is not reissued. I had to call them every time to have the ticket reissued. Is there any way to do that completely online?
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Old Jun 6, 2022, 1:32 pm
  #221  
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Originally Posted by Enskie
Is there a reason why I have to call after an schedule change on an award ticket? I have a flight booked on Air Canada through LifeMiles and the flight times were changed for the second time. I can accept the new flight online on Aviancas website but it seems that the ticket is not reissued. I had to call them every time to have the ticket reissued. Is there any way to do that completely online?
Iím not sure if a new ticket is required for a schedule change? Assuming the flight number is the same, but only a time change? This should just require a revalidation of the existing ticketÖ not a new one.

I would probably give them a call to check if you are concerned though.
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Old Jun 8, 2022, 7:18 am
  #222  
 
Join Date: Sep 2012
Location: YYZ (YUL/LHR)
Programs: AC - E50, CX - G, Accor Plat, SPG Gold
Posts: 903
I canít believe that Iím saying this; but, Air Canada appears to be bookable again. Inventory appears correct and it passes through the select traveller page. I havenít tried to issue a ticket yet.
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Old Jun 8, 2022, 8:47 am
  #223  
Formerly doc4science
 
Join Date: Sep 2019
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Originally Posted by markandrew
I canít believe that Iím saying this; but, Air Canada appears to be bookable again. Inventory appears correct and it passes through the select traveller page. I havenít tried to issue a ticket yet.
That's worked for me all along. The problem is once you select next after choosing the person it errors out. As of now it is still erroring when I try to purchase an AC ticket.
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Old Jun 8, 2022, 10:52 am
  #224  
 
Join Date: Mar 2013
Location: Minnesota
Posts: 368
Originally Posted by doc4science
That's worked for me all along. The problem is once you select next after choosing the person it errors out. As of now it is still erroring when I try to purchase an AC ticket.
Same here. Still fails at the same step for me - quite frustrating.
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Old Jun 8, 2022, 8:00 pm
  #225  
 
Join Date: Sep 2012
Location: YYZ (YUL/LHR)
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Posts: 903
Originally Posted by doc4science
That's worked for me all along. The problem is once you select next after choosing the person it errors out. As of now it is still erroring when I try to purchase an AC ticket.
Domestic stand alone inventory has not shown in ten months here. International has but eroded out after selecting pax.. I am now able to get past selecting the pax. I have not issued a ticket but am certainly further in the process than ever since July 2021.
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