Capital One transfer to LM not instant
#1
Original Poster
Join Date: May 2018
Posts: 12
Capital One transfer to LM not instant
I transferred some CapOne miles to Avianca this morning so I could book an award flight and they are still not there. Anyone aware of known issues with Avianca or CapOne at the moment? Thanks
#6
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 514
Also wondering if anyone has had this issue with an Amex transfer? I see the miles transfer in my activity but the balance is still at 0
#7
Join Date: Mar 2014
Location: SJC/BUR
Programs: Hyatt Diamond, IHG Platinum, Hilton Gold, Club Carlson Gold, Starwood Gold
Posts: 1,079
I'm having this issue now. How did it resolve for you? travelbug007 @chicago747
#8
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 514
I'm having this issue now. How did it resolve for you? travelbug007 @chicago747
#10
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,469
Same with me. Almost 3 days and points still not available for use to book flights, but can be transferred out to another AV member.
For those with this delay, are you doing it for the first time? I am doing it for the first time.
#13
Join Date: May 2005
Location: ONT/NYC
Programs: DL GLD; AA GLD; CO GLD
Posts: 278
I wonder if its a security issue with first time transfers. Tried a Cap One transfer a few days ago (to take advantage of the bonus) and now In the same boat as UA Fan - CapOne says they've sent the miles but theyre not showing up in my Avianca account. I've transferred from other programs - Amex and Brex - with no problem. Crossing my fingers that mine will resolve itself within the next couple of weeks too!
#14
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,469
I wonder if its a security issue with first time transfers. Tried a Cap One transfer a few days ago (to take advantage of the bonus) and now In the same boat as UA Fan - CapOne says they've sent the miles but theyre not showing up in my Avianca account. I've transferred from other programs - Amex and Brex - with no problem. Crossing my fingers that mine will resolve itself within the next couple of weeks too!
Are you able to see miles coming in, in your account transactions view? I was able to see it there and when I try to transfer miles to other LM members.
#15
Join Date: May 2005
Location: ONT/NYC
Programs: DL GLD; AA GLD; CO GLD
Posts: 278
I have a feeling it has something to do with first time transfers. I had to send in a screenshot of my Amex credit card statement showing points being debited to their IT support. Yesterday I did a test transfer of 1,000 miles and it posted instantly.
Are you able to see miles coming in, in your account transactions view? I was able to see it there and when I try to transfer miles to other LM members.
Are you able to see miles coming in, in your account transactions view? I was able to see it there and when I try to transfer miles to other LM members.
Whose IT support did you need to send the info to? Lifemiles? Is that where they sent you when you called?