Change to a booking with surprising outcome
#1
Original Poster
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,203
Change to a booking with surprising outcome
Hi,
contacted LM yesterday to see if I can change a miles ticket on LH to an earlier date (as their Covid rules posted seem to be for paid tickets)
They said they could do it at no cost. I asked about a different routing (same Airline and Start/End but more convenient times for me) and they said asked supervisor cant do as I already spend a lot of time I just moved it to an earlier date.
soon afterward I got the eticket via email.
today I discover that both bookings seem to be active/confirmed as if he just booked another ticket and forgot to cancel the original one.
is that how LM usually works? Will the original booking eventually be cancelled or is the system so bad that I got a free ticket?
contacted LM yesterday to see if I can change a miles ticket on LH to an earlier date (as their Covid rules posted seem to be for paid tickets)
They said they could do it at no cost. I asked about a different routing (same Airline and Start/End but more convenient times for me) and they said asked supervisor cant do as I already spend a lot of time I just moved it to an earlier date.
soon afterward I got the eticket via email.
today I discover that both bookings seem to be active/confirmed as if he just booked another ticket and forgot to cancel the original one.
is that how LM usually works? Will the original booking eventually be cancelled or is the system so bad that I got a free ticket?
#2
Join Date: Oct 2011
Posts: 3,835
Hi,
contacted LM yesterday to see if I can change a miles ticket on LH to an earlier date (as their Covid rules posted seem to be for paid tickets)
They said they could do it at no cost. I asked about a different routing (same Airline and Start/End but more convenient times for me) and they said asked supervisor cant do as I already spend a lot of time I just moved it to an earlier date.
soon afterward I got the eticket via email.
today I discover that both bookings seem to be active/confirmed as if he just booked another ticket and forgot to cancel the original one.
is that how LM usually works? Will the original booking eventually be cancelled or is the system so bad that I got a free ticket?
contacted LM yesterday to see if I can change a miles ticket on LH to an earlier date (as their Covid rules posted seem to be for paid tickets)
They said they could do it at no cost. I asked about a different routing (same Airline and Start/End but more convenient times for me) and they said asked supervisor cant do as I already spend a lot of time I just moved it to an earlier date.
soon afterward I got the eticket via email.
today I discover that both bookings seem to be active/confirmed as if he just booked another ticket and forgot to cancel the original one.
is that how LM usually works? Will the original booking eventually be cancelled or is the system so bad that I got a free ticket?
#3
Original Poster
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,203