Ticket refunded months ago - trip still showing on Avianca site?
Dec 6, 2020, 6:49 pm
#1
Original Poster
Join Date: Apr 2017
Posts: 347
Ticket refunded months ago - trip still showing on Avianca site?
Earlier this year I booked an LAX>LIM RT on Avianca, with travel in January.
About 5 months ago, they rescheduled one of the legs (I believe COVID related).
I contacted Avianca for a refund, and ran into a bit of a headache. It took several weeks, multiple calls and emails, a DOT complaint, a chargeback, and a chargeback appeal - but the money was refunded to me about 8 weeks ago. (American Express had issued me a credit while the chargeback was reinvestigated, and once Avianca refunded me AmEx took the statement credit back).
Tonight I got an email from Avianca advising that the times had been changed slightly on the trip. Since I assumed all was cancelled when I got the refund, I hadn't checked Avianca's site previously - but when I log in and check now, it still shows me as having a confirmed reservation.
Any ideas?
About 5 months ago, they rescheduled one of the legs (I believe COVID related).
I contacted Avianca for a refund, and ran into a bit of a headache. It took several weeks, multiple calls and emails, a DOT complaint, a chargeback, and a chargeback appeal - but the money was refunded to me about 8 weeks ago. (American Express had issued me a credit while the chargeback was reinvestigated, and once Avianca refunded me AmEx took the statement credit back).
Tonight I got an email from Avianca advising that the times had been changed slightly on the trip. Since I assumed all was cancelled when I got the refund, I hadn't checked Avianca's site previously - but when I log in and check now, it still shows me as having a confirmed reservation.
Any ideas?
Last edited by Presguy; Dec 6, 2020 at 7:06 pm
Dec 11, 2020, 10:11 am
#2
Original Poster
Join Date: Apr 2017
Posts: 347
A quick followup, in case someone else runs into a similar situation.
I tried calling the US call center at a couple different times, on two different days, and could never get through. After the menus, it would just disconnect in a few seconds.
I sent a WhatApp chat yesterday before noon, and this morning, about 20 hours later, got a reply.
It's a little hard to say, as the rep I was messaging with was clearly struggling with English, and some of her word choices and tenses made it hard to understand what she was referring to.
Essentially, she said even though I had received a refund, the reservation was still "active" - though I couldn't get any more information what what "active" meant. She offered to cancel the ticket (which I'd thought would have been part of the refund I received months ago), and the ticket has now been cancelled.
I tried calling the US call center at a couple different times, on two different days, and could never get through. After the menus, it would just disconnect in a few seconds.
I sent a WhatApp chat yesterday before noon, and this morning, about 20 hours later, got a reply.
It's a little hard to say, as the rep I was messaging with was clearly struggling with English, and some of her word choices and tenses made it hard to understand what she was referring to.
Essentially, she said even though I had received a refund, the reservation was still "active" - though I couldn't get any more information what what "active" meant. She offered to cancel the ticket (which I'd thought would have been part of the refund I received months ago), and the ticket has now been cancelled.