Lifemiles and infant tickets

Old Sep 25, 23, 8:08 pm
Join Date: Sep 2023
Posts: 1
Just wanting to add another datapoint. I followed freqflyersea experience and encountered that it was no problem to add an infant to a direct LH flight SFO-MUC booked with Lifemiles. It took some time to get everything verified and finally receive the payment link but other then that no issue. The booking was updated within a couple minutes on the LH website and I was able to select a basinet seat with the added infant.
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Old Oct 11, 23, 5:53 pm
Join Date: Oct 2023
Posts: 1
Another data point, similar to others. Avianca misquoted me 1000+ for business class travel from NYC to LIS on UA/TP/LX metal. LX portion was the one misquoted, based on Avianca's breakdown of the charges + comparing charges on LX website. LX said they were unable to help since only Avianca can process the added ticket. Succeeded by calling UA CS, and they added the infant w/ correct pricing. It did take some time for their pricing desk to come back with a quote, but that seems to be unavoidable.
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Old Nov 21, 23, 8:16 pm
Join Date: Feb 2006
Posts: 32
Originally Posted by freqflyersea
I just went through this long, excruciating process to add infant to our LH itinerary booked through LifeMiles. Sharing my experience here, hope that helps others in the same situation -

1. After following advice from so many of you, call Lufthansa US (+1 800-645-3880) and emphasize to Purchase a ticket for our infant and add to our reservation. They kept saying since the ticket has been issued by Avianca (LifeMiles), they can't touch the ticket. No matter how patiently I pushed, they just wouldn't budge on this, finally they connected me to their "Miles & More" team who took all the details for our son but in the end, said the same thing that we had to call Avianca.

2. Call Avianca (+1 800-284-2622 Option 2 (English), 3 (LifeMiles), 3 (Manage Reservations)). I explained that while making the booking, I was asked to call the service center to add the infant to our booking. After a couple of transfers, finally got someone knowledgable who was eager to help. He took all the details, repeated names, DoB, email addresses twice and proceeded with "Manual booking" for our son, walking me through the process the entire time.

3. Few mins later I received an email from [email protected] with the updated booking, the agent asked me to confirm all the details before proceeding with the payment.

4. After confirming the details, got another email with payment request for 10% of the adult fare. Made the payment online and within mins, our existing booking was updated to include the infant both on LifeMiles and Lufthansa websites.

While we had success in the end, I would highly recommend going with other Star Alliance partners like United or Air Canada which make this process easy at the time of booking. Wish you luck!
I followed step number 2 and resolved it on my first call. This is after calling like 12 agents. Thank you for saving my sanity. I booked my ticket through LM to fly on Austria Airlines. Added my infant for $505 (ouch.....).
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