Lifemiles and infant tickets

Old Nov 6, 21, 9:30 pm
  #16  
 
Join Date: Aug 2012
Posts: 431
I have done so successfully. A real travel agent with GDS like Sabre can actually just issue the infant ticket very easily, and then attach it to the reservation. Have had that done twice with an agent from Frosch Travel
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Old Nov 9, 21, 11:29 am
  #17  
 
Join Date: Jun 2014
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Originally Posted by cardinalkid1891 View Post
I have done so successfully. A real travel agent with GDS like Sabre can actually just issue the infant ticket very easily, and then attach it to the reservation. Have had that done twice with an agent from Frosch Travel
thanks for adding confidence into me..
was it on LH?
Frosch does corporate but i am sure as you say any TA should be able to do it.
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Old Nov 23, 21, 7:00 pm
  #18  
 
Join Date: Aug 2012
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Sorry for late response...not on FT often these days. But yes mine was with LH only ticket DTW-FRA-ABV, and it was an agent who did it on Sabre. He's affiliated with Frosch (per his signature line on email reservation), but don't know more than that about his relationship with the agency. Was ~$25 fee + mandatory airport/govt taxes/fees
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Old Feb 2, 22, 2:56 pm
  #19  
 
Join Date: Mar 2014
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Originally Posted by cardinalkid1891 View Post
Sorry for late response...not on FT often these days. But yes mine was with LH only ticket DTW-FRA-ABV, and it was an agent who did it on Sabre. He's affiliated with Frosch (per his signature line on email reservation), but don't know more than that about his relationship with the agency. Was ~$25 fee + mandatory airport/govt taxes/fees
can you share the travel agent details? I'm in the same boat. No matter how I word the phrase of buying an infant ticket and linking it with my reservation, LH agents aren't able to / willing to do it
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Old Feb 3, 22, 6:46 pm
  #20  
 
Join Date: Oct 2017
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I am unfortunately in the same position as you. Spent half the morning HUCA w/ Austrian, trying variations of the phrase ("I want to purchase an infant ticket") as they repeatedly told me they can't touch my existing reservation through Lifemiles. Then spent the rest of the day HUCA w/ Lifemiles/Avianca seeing if there was any way they could issue an infant ticket, which was unsuccessful. I guess I am gonna spend tomorrow morning HUCA w/ Austrian until I can reach a supervisor or something. Let me know if you end up getting this resolved, and I'll do the same if I figure it out before you.
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Old Feb 3, 22, 7:41 pm
  #21  
 
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Originally Posted by acesh1gh View Post
I am unfortunately in the same position as you. Spent half the morning HUCA w/ Austrian, trying variations of the phrase ("I want to purchase an infant ticket") as they repeatedly told me they can't touch my existing reservation through Lifemiles. Then spent the rest of the day HUCA w/ Lifemiles/Avianca seeing if there was any way they could issue an infant ticket, which was unsuccessful. I guess I am gonna spend tomorrow morning HUCA w/ Austrian until I can reach a supervisor or something. Let me know if you end up getting this resolved, and I'll do the same if I figure it out before you.
Emphasize you want to buy a REVENUE infant ticket, not a mileage ticket. Had the same issues a few years ago. 900 phone calls, someone at LH actually listened to me and understood what I needed. The problem is they pull up the Lifemiles reservation, see it's a mileage ticket, and then shut down saying they can't do anything and to talk to Lifemiles. Keep on emphasizing that you want a $$$ infant ticket, not a mileage one. Eventually someone will understand.
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Old Feb 3, 22, 7:51 pm
  #22  
 
Join Date: Oct 2017
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Yes, I agree that as soon as they see the Lifemiles reservation, they kind of shut down in a way saying they can't touch it. I just had a lengthy 20 minute conversation with an Austrian agent saying I wanted to purchase a cash ticket, never mentioning an award ticket. They then say that they cannot just sell an individual infant ticket, it needs to be tied to an adult passenger. I then say I have a reservation, give them the reservation number, they pull it up and see the ticket is issued by Avianca, and say they are not allowed do anything with that ticket and to go back to Avianca. They said it's no issue if I had purchased the ticket through Austrian, cash or award, but because it's Lifemiles ticket their hands are tied. I don't know if it is just a matter of HUCA until i get an agent who understands how this process should work.

If I keep running into roadblocks, I am thinking I might try cancelling my ticket with Lifemiles, and just rebooking it through AC or United, where they clearly give you the option to add lap infants during the online booking.
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Old Feb 3, 22, 11:49 pm
  #23  
 
Join Date: Mar 2014
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Originally Posted by acesh1gh View Post
Yes, I agree that as soon as they see the Lifemiles reservation, they kind of shut down in a way saying they can't touch it. I just had a lengthy 20 minute conversation with an Austrian agent saying I wanted to purchase a cash ticket, never mentioning an award ticket. They then say that they cannot just sell an individual infant ticket, it needs to be tied to an adult passenger. I then say I have a reservation, give them the reservation number, they pull it up and see the ticket is issued by Avianca, and say they are not allowed do anything with that ticket and to go back to Avianca. They said it's no issue if I had purchased the ticket through Austrian, cash or award, but because it's Lifemiles ticket their hands are tied. I don't know if it is just a matter of HUCA until i get an agent who understands how this process should work.

If I keep running into roadblocks, I am thinking I might try cancelling my ticket with Lifemiles, and just rebooking it through AC or United, where they clearly give you the option to add lap infants during the online booking.
man I'm with you this ... I even called the australian LH call center like another user suggested but no dice ... its ridiculous how tedious this has become. Does anyone know if I can simply pay for an infant ticket @ the airport? Also acesh1gh have you tried a travel agent? some people mentioned a travel agent ... perhaps if they can share the contact of the travel agent then its less explaining to do as the travel agent should recall the magic words and more $$$ for him/her
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Old Feb 4, 22, 9:15 am
  #24  
 
Join Date: Oct 2017
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Originally Posted by unkn0wns0ldier View Post
man I'm with you this ... I even called the australian LH call center like another user suggested but no dice ... its ridiculous how tedious this has become. Does anyone know if I can simply pay for an infant ticket @ the airport? Also acesh1gh have you tried a travel agent? some people mentioned a travel agent ... perhaps if they can share the contact of the travel agent then its less explaining to do as the travel agent should recall the magic words and more $$$ for him/her
I have not tried a travel agent yet. I'm still skeptical anyone is able to just do this themselves, even a travel agent. I feel like there has to be some interaction with the carrier. And I feel like they are gonna run into the same issues as us when they try and do it. I know travel agents have a lot of experience, but I feel like there can't be many that have ever dealt with LM bookings on international partner awards, let alone trying to add an infant to it.

Just spent another hour on the phone with Austrian this morning, and another 2 hours with Avianca. Still not able to make any progress. I tried asking Austrian to book a new revenue reservation for just myself and my infant, not mentioning my current reservation. They were able to quote me 439 EUR for the ticket, which was exactly 10% of the cash price, so I felt like I was making some progress. When it came time to book the ticket, I asked if they could just issue the infant ticket, and making my ticket a ghost (GK) or passive (PK) segment (Yes, I've been reading through the Amadeus User Manual this morning). They said I need to pay for an adult ticket in order to issue the infant ticket. That's when I mentioned I had a separate booking, they ask for the booking reference, see it is issued by Avianca, and proceed to tell me they are unable to issue the infant ticket, and that Avianca will have to do it. They said they added notes to my booking describing the procedure for Avianca.

Struggled connecting with an agent with Avianca, described the issue, and had multiple agents and supervisor tell me they can't do it. I'm really at a loss.
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Old Feb 4, 22, 11:54 am
  #25  
 
Join Date: Mar 2014
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Originally Posted by acesh1gh View Post
I have not tried a travel agent yet. I'm still skeptical anyone is able to just do this themselves, even a travel agent. I feel like there has to be some interaction with the carrier. And I feel like they are gonna run into the same issues as us when they try and do it. I know travel agents have a lot of experience, but I feel like there can't be many that have ever dealt with LM bookings on international partner awards, let alone trying to add an infant to it.

Just spent another hour on the phone with Austrian this morning, and another 2 hours with Avianca. Still not able to make any progress. I tried asking Austrian to book a new revenue reservation for just myself and my infant, not mentioning my current reservation. They were able to quote me 439 EUR for the ticket, which was exactly 10% of the cash price, so I felt like I was making some progress. When it came time to book the ticket, I asked if they could just issue the infant ticket, and making my ticket a ghost (GK) or passive (PK) segment (Yes, I've been reading through the Amadeus User Manual this morning). They said I need to pay for an adult ticket in order to issue the infant ticket. That's when I mentioned I had a separate booking, they ask for the booking reference, see it is issued by Avianca, and proceed to tell me they are unable to issue the infant ticket, and that Avianca will have to do it. They said they added notes to my booking describing the procedure for Avianca.

Struggled connecting with an agent with Avianca, described the issue, and had multiple agents and supervisor tell me they can't do it. I'm really at a loss.
damn... .so I think I made some progress but I'm not sure even I can replicate it. I called the Singapore Lufthansa Call Center and explained to them that I wanted to purchase an infant lap seat then they proceeded to ask for the details and then asked me for my booking reference. The agent then gave me the "go talk to avianca" verbage at which point i politely and calmly explained that I already spoke to AV and they don't have access to infant seating on the operating carrier and even in the past it was always Lufthansa who assigned my babys infant seat. The agent was nice enough to go find out and came back after a long time and started asking me for my credit card details and gave my the price quote. He then told me the support staff will finish this up and I should get an email soon. After a few hours, I checked my CC statement and saw the charge was pending so that was a positive however, I didn't receive an email. I manually went to the LH website put in my booking code and saw that the infants name is now reflected along with a ticket number. Still waiting on an email from them to be 100% sure but this was my experience so don't lose hope just yet?
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Old Feb 5, 22, 7:57 am
  #26  
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Originally Posted by unkn0wns0ldier View Post
damn... .so I think I made some progress but I'm not sure even I can replicate it. I called the Singapore Lufthansa Call Center and explained to them that I wanted to purchase an infant lap seat then they proceeded to ask for the details and then asked me for my booking reference. The agent then gave me the "go talk to avianca" verbage at which point i politely and calmly explained that I already spoke to AV and they don't have access to infant seating on the operating carrier and even in the past it was always Lufthansa who assigned my babys infant seat. The agent was nice enough to go find out and came back after a long time and started asking me for my credit card details and gave my the price quote. He then told me the support staff will finish this up and I should get an email soon. After a few hours, I checked my CC statement and saw the charge was pending so that was a positive however, I didn't receive an email. I manually went to the LH website put in my booking code and saw that the infants name is now reflected along with a ticket number. Still waiting on an email from them to be 100% sure but this was my experience so don't lose hope just yet?
Email may never come, but if you see the infant with its own ticket #, you should be good. Especially when you have your card charged. I'd call the operating carrier (other office) again to confirm all is good.
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Old Feb 5, 22, 9:51 am
  #27  
 
Join Date: Mar 2014
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Originally Posted by mlqsko View Post
Email may never come, but if you see the infant with its own ticket #, you should be good. Especially when you have your card charged. I'd call the operating carrier (other office) again to confirm all is good.
Thanks everyone for your timely help as always!
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Old Feb 9, 22, 5:49 am
  #28  
 
Join Date: Oct 2017
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Just as an update, I was never able to get my issue resolved. Tried HUCA Austrian multiple times, different offices around the word, and never was able to get them to agree to purchase a lap infant ticket. Contacted a couple different travel agents, and ended up using one connected with Frosch, I explained the situation and they did a little bit of work seeing if they could resolve the issue from their end. They were not able to and also tried reaching out to Austrian and Avianca, who both refused to budge.

After this, I decided to just rebook one ticket of my reservation (I originally had 4 tickets booked) through a different program, namely Air Canada. At this point, no Business seats (I) were shown as available for booking. I called LM, cancelled one ticket, paid the $200 cancellation fee, and got the LM back in my account instantly. As soon as I cancelled, EF immediately showed up to 9 (I) tickets available for booking. I transferred over some miles to Air Canada, and was able to easily book a ticket for one adult and one lap infant. The lap infant cost an extra 2500 miles.

So I managed to achieve what I needed, just in a very roundabout and frustrating way. I will use this as a lesson to never use LM to book something I want to add a lap infant to. It is just not worth the frustration in my experience.
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Old Feb 9, 22, 6:34 am
  #29  
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Originally Posted by acesh1gh View Post
Just as an update, I was never able to get my issue resolved. Tried HUCA Austrian multiple times, different offices around the word, and never was able to get them to agree to purchase a lap infant ticket. Contacted a couple different travel agents, and ended up using one connected with Frosch, I explained the situation and they did a little bit of work seeing if they could resolve the issue from their end. They were not able to and also tried reaching out to Austrian and Avianca, who both refused to budge.

After this, I decided to just rebook one ticket of my reservation (I originally had 4 tickets booked) through a different program, namely Air Canada. At this point, no Business seats (I) were shown as available for booking. I called LM, cancelled one ticket, paid the $200 cancellation fee, and got the LM back in my account instantly. As soon as I cancelled, EF immediately showed up to 9 (I) tickets available for booking. I transferred over some miles to Air Canada, and was able to easily book a ticket for one adult and one lap infant. The lap infant cost an extra 2500 miles.

So I managed to achieve what I needed, just in a very roundabout and frustrating way. I will use this as a lesson to never use LM to book something I want to add a lap infant to. It is just not worth the frustration in my experience.
You must have been really, really unlucky. Adding an infant is not an easy task but definitely not impossible, but hey at least little one travels in lap for 10% (or less). Enjoy it while it lasts. Mine was infant in lap during the worst of the pandemic (zero travel) and he is +1 seat now.
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Old Feb 9, 22, 8:39 am
  #30  
 
Join Date: Oct 2017
Posts: 11
I don't know if one of the big differences was that I was dealing with Austrian and not Lufthansa. I have seen several DP's of people being able to get through to LH to get a lap infant, but still haven't seen one for an OS flight booked with LM. I know they are all owned by LH, but there seems to be a clear difference in what OS and LH agents are "able" to do.
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