Is LifeMiles down?

Old Dec 21, 19, 6:52 pm
  #1  
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Join Date: Aug 2008
Location: Merida, Yucatan, Mexico
Programs: UA
Posts: 648
Is LifeMiles down?

For the post 8.5 hours when I go to lifemiles.com I get a screen saying:

We're working to give you more benefits!
Currently this service is not available due to maintenance work. We will be back soon, we apologize for the inconvenience. For assistance, contact our Call Center (option 3).
Is everybody else getting that, too? It seems odd that from midday until evening on a Sunday Saturday that the entire site would be down.

OTOH, it would be nice if the message were literal and true and that they are increasing benefits.
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Last edited by 1984SW; Dec 21, 19 at 7:36 pm Reason: correct day of week
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Old Dec 21, 19, 7:30 pm
  #2  
 
Join Date: Oct 2010
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Originally Posted by 1984SW View Post
For the post 8.5 hours when I go to lifemiles.com I get a screen saying:



Is everybody else getting that, too? It seems odd that from midday until evening on a Sunday that the entire site would be down.

OTOH, it would be nice if the message were literal and true and that they are increasing benefits.
Yes down. Yes odd.
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Old Dec 21, 19, 9:35 pm
  #3  
 
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Originally Posted by view-with-a-room View Post
Yes down. Yes odd.
Still down at 23:30 EST 21 Dec 2019

We're working to give you more benefits!

Currently this service is not available due to maintenance work. We will be back soon, we apologize for the inconvenience. For assistance, contact our Call Center (option 3).
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Old Dec 22, 19, 1:24 am
  #4  
 
Join Date: Mar 2008
Location: LAX
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Whew glad it wasn’t just me. Ugh I need to book a last min flight.
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Old Dec 22, 19, 9:23 am
  #5  
 
Join Date: Aug 2014
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The website won't load now. Can't even see the 'down for maintenance' message.
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Old Dec 22, 19, 9:29 am
  #6  
 
Join Date: Sep 2005
Programs: Mileageplus
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Wouldn't load for me either by app or online this morning. There was one saver seat which had finally come up on a UA EWR DUB flight which I had been monitoring for weeks. So I had to end up using my UA miles when I really wanted to use Lifemiles. At least I got the seat but am very disappointed Lifemiles was down.
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Old Dec 22, 19, 11:05 am
  #7  
 
Join Date: Mar 2008
Location: LAX
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I just called to try to book, their system is down too (or they don't even have a separate system...)

they did say sometime today though...
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Old Dec 22, 19, 12:09 pm
  #8  
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Join Date: Aug 2008
Location: Merida, Yucatan, Mexico
Programs: UA
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It has now been 26 hours since I first tried to go to the web site and got the message. It's astounding that even their reservation system for phone call centers is also down.
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Old Dec 22, 19, 12:21 pm
  #9  
 
Join Date: Jan 2011
Posts: 118
This is unreal. I needed a ticket yesterday (which I missed because of the site being down) and now one today. I'm furious. No warning on maintenance . No nothing
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Last edited by Kraut; Dec 22, 19 at 1:05 pm
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Old Dec 22, 19, 1:00 pm
  #10  
 
Join Date: Dec 2017
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Originally Posted by 1kprem View Post
Wouldn't load for me either by app or online this morning. There was one saver seat which had finally come up on a UA EWR DUB flight which I had been monitoring for weeks. So I had to end up using my UA miles when I really wanted to use Lifemiles. At least I got the seat but am very disappointed Lifemiles was down.
TBH they might have done you a favor in making you liquidate your UA miles. Not long before that flight on UA will be 300,000 miles
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Old Dec 22, 19, 3:58 pm
  #11  
 
Join Date: Mar 2008
Location: LAX
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screw it, my united flight went away on saver, gotta book it on UA w/ the extra inventory now... ugh. what awful timing for last min xmas flights... haha
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Old Dec 22, 19, 5:12 pm
  #12  
 
Join Date: Mar 2014
Location: PHL, SIN
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Unbelievable. In the same boat with last min xmas flights. Debating whether to burn 15k on UA or chance it in the next 12 hours...
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Old Dec 22, 19, 7:41 pm
  #13  
 
Join Date: Sep 2018
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could be major change coming.

All loopholes could be closed this time.
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Old Dec 22, 19, 9:08 pm
  #14  
 
Join Date: Aug 2014
Posts: 2,765
I can see the under maintenance message again...an improvement!
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Old Dec 23, 19, 3:27 am
  #15  
 
Join Date: Jul 2007
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ˇEstamos trabajando para ofrecerte más beneficios!

Actualmente el servicio no está disponible debido a trabajos de mantenimiento. Estaremos de regreso pronto, disculpa por el inconveniente. Para asistencia, contacta nuestro Call Center (opción 3)

For three days lifemiles.com is down and the call centers in Colombia, Spain and Salvador can't do anything. What shall I do with 180 K Lifemiles which will expire on december 31th?
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