EU261 claim

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Old Aug 13, 19, 10:53 am
  #1  
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Join Date: Feb 2011
Location: SMR
Posts: 183
EU261 claim

I have a ten hour delay to my LHR BOG AV121 flight on 14th Aug. AV just hang up when they answer my call. Has anyone claimed a EU261 compensation directly from the airline ?
lordlucan is offline  
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Old Aug 13, 19, 11:32 am
  #2  
 
Join Date: Jan 2013
Location: ARN
Programs: BA Gold, TK*G, Hilton Gold
Posts: 19
Probably gonna be more than 10h.
We sat on the plane until 3am this morning after 2 unsuccessful repair attempts.
Put in hotel and new departure was 14... Now its 14:30.
Probably gonna be pushed back even further.
Sadly for me i cannot claim the 600 euro since we are going the wrong direction.
But for you. The issue with delay is tech so there is No question about it.
I would just relax about it file it after the trip.

Lets hope we get going in the next 2h
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Old Aug 13, 19, 11:43 am
  #3  
 
Join Date: Apr 2002
Location: NYC
Posts: 7,612
With an Airline like Avianca I would use one of the services that take 25-30%.
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Old Aug 13, 19, 11:56 am
  #4  
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Join Date: Feb 2011
Location: SMR
Posts: 183
AV are not easy to deal with. They have hung on me, twice already. I was told it was a " revision técnica " by one agent. So thanks for the info.
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Old Aug 13, 19, 12:11 pm
  #5  
 
Join Date: Sep 2015
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No way. AV have one of the worse customer services. For simple things i had to ring more than 20 times...
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Old Aug 14, 19, 1:44 am
  #6  
 
Join Date: Jan 2013
Location: ARN
Programs: BA Gold, TK*G, Hilton Gold
Posts: 19
They are a joke. Arrived recently to Heathrow with the delayed flight.
Not sure if they wanted to be funny or not but they rebooked me on a 12h connection (even though there are several flights available earlier). So 15h late is not enough for them?
Managed to get rebooked eventually but first they refused.

First and last Avianca for me.
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Old Aug 14, 19, 12:14 pm
  #7  
 
Join Date: Sep 2015
Programs: A3*G
Posts: 250
i dont blame you. Have they given you a voucher?
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