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"No policy was found for the selected itinerary"

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Old Apr 13, 2018, 11:14 am
  #1  
Original Poster
 
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 514
"No policy was found for the selected itinerary"
Hi all,

I booked a CDG-FRA-ORD business class award on LH connecting to UA using Lifemiles. There's been a few schedule changes but each time I went to both LM and LH sites and accepted the changes. All segments show as "CONFIRMED" on UA, LM, & LH websites as well as Checkmytrip. The only thing that worries me is when checking my trip on Lifemiles site there is a warning of "No policy was found for the selected itinerary". Does anyone know what this warning means? I'm thinking maybe because I haven't imputed my passport number yet, but not sure.

If anyone has any experience with this error please let me know.
chicago747 is offline  
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Old Apr 13, 2018, 2:19 pm
  #2  
 
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
Did you call AV to inquire about this error message?
Air Rarotonga is offline  
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Old Apr 13, 2018, 9:19 pm
  #3  
Original Poster
 
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 514
Originally Posted by Air Rarotonga
Did you call AV to inquire about this error message?
Not yet. I was hoping it was something common that someone here would know what it was. Will try calling tomorrow and see if anyone at AV can tell me.
chicago747 is offline  
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Old Apr 14, 2018, 1:50 am
  #4  
 
Join Date: Dec 2011
Posts: 56
Common message. Got that on many reservations. I suspect it is about baggage policy. You will most propably be good to go without any problems.
nrgetik is offline  
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Old Apr 15, 2018, 1:45 pm
  #5  
Original Poster
 
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 514
Just to report back, I called Lifemiles support and they said the ticket all looked fine. The agent wasn't quite sure what the issue was, but did mention luggage allowances as a possibility without me bringing it up.

I also emailed Lifemiles support with a screenshot of the reservation. They said the record and tickets were fine, but they can only assist with issues through their (Lifemiles) website and not Avianca's website. The screenshot i took was from Avianca.com. Is there anywhere on Lifemiles website I can view a current award ticket? I couldn't seem to locate that part of the Lifemiles website.

Thanks again for the responses.
chicago747 is offline  
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Old Sep 2, 2018, 9:13 am
  #6  
 
Join Date: Nov 2011
Location: Soprano Land / North Jersey
Programs: MSC Diamond, NCL Platinum Plus, RCCL Platinum, IHG Platinum Elite
Posts: 204
Originally Posted by chicago747
Just to report back, I called Lifemiles support and they said the ticket all looked fine. The agent wasn't quite sure what the issue was, but did mention luggage allowances as a possibility without me bringing it up.

I also emailed Lifemiles support with a screenshot of the reservation. They said the record and tickets were fine, but they can only assist with issues through their (Lifemiles) website and not Avianca's website. The screenshot i took was from Avianca.com. Is there anywhere on Lifemiles website I can view a current award ticket? I couldn't seem to locate that part of the Lifemiles website.

Thanks again for the responses.
I have that same error message. What did it mean to you? How did you make out?
Harmoncove is offline  
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Old May 15, 2019, 10:07 am
  #7  
 
Join Date: Apr 2011
Posts: 567
Originally Posted by Harmoncove
I have that same error message. What did it mean to you? How did you make out?
I am getting the same message - nobody in Avianca can help - did anyone fly after this message?
bobby21 is offline  
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Old May 15, 2019, 5:07 pm
  #8  
 
Join Date: Nov 2011
Location: Soprano Land / North Jersey
Programs: MSC Diamond, NCL Platinum Plus, RCCL Platinum, IHG Platinum Elite
Posts: 204
Originally Posted by bobby21
I am getting the same message - nobody in Avianca can help - did anyone fly after this message?
No problems. I actually had this msg on 2 separate trips. Everything was fine.
Harmoncove is offline  
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Old May 22, 2019, 8:17 am
  #9  
 
Join Date: Apr 2011
Posts: 567
Thanks harmoncove. Flying out tomorrow.
bobby21 is offline  
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