Account disabled (security risk)

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Old May 1, 19, 10:47 am
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Account disabled (security risk)

Anyone have issues with logging into their account after doing B2B transfers or A-B-C-A transfers in the recent promotion?
My account is now showing error code 1104 and unable to log in.
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Old May 1, 19, 5:55 pm
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Originally Posted by Guanran Wang View Post
Anyone have issues with logging into their account after doing B2B transfers or A-B-C-A transfers in the recent promotion? My account is now showing error code 1104 and unable to log in.
Why are you assuming error code 1104 means your account has been disabled by LifeMiles? Google suggests 1104 is a generic error. I'd have thought if your account has been disabled you'd get a specific message to that effect. I did an A-B-A transfer and I can log in fine
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Old May 1, 19, 6:03 pm
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I got an email yesterday from Avanca asking, Te invitamos a conocer el paso a paso para desbloquear tu cuenta. My main accounts seem fine, though.
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Old May 1, 19, 9:18 pm
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Originally Posted by RTWFF View Post
Why are you assuming error code 1104 means your account has been disabled by LifeMiles? Google suggests 1104 is a generic error. I'd have thought if your account has been disabled you'd get a specific message to that effect. I did an A-B-A transfer and I can log in fine
Both (actually all 3) accounts of me and my family member are not accessible. I tried the cannot log in tab to reset the password (the usual to lost password) and there it displays Your account is disabled (security risk), Probably gonna call in today to ask.
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Old May 3, 19, 4:44 am
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Yes happened to three of my accounts as well involved in the recent promo. I transferred to a lot of miles between family members. But that's not the worst part.

They even cancelled tickets which I had issued out of these accounts. One ticket which they cancelled (now a month ago) they haven't refunded anything in spite of multiple emails. A second one was cancelled from another account but refunded right away. And to open all these accounts I was asked to provide passport and a copy of the card used for these tickets. Only then did they open the accounts. It's a real mess!
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Old May 4, 19, 8:21 pm
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Originally Posted by Guanran Wang View Post
Both (actually all 3) accounts of me and my family member are not accessible. I tried the cannot log in tab to reset the password (the usual to lost password) and there it displays Your account is disabled (security risk), Probably gonna call in today to ask.
Any update?
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Old May 5, 19, 2:01 am
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Originally Posted by RTWFF View Post
Any update?
They will reply me in 5 business days. Just sent in my passport copy
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Old May 15, 19, 2:35 am
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Originally Posted by RTWFF View Post
Any update?
I got my account back but my miles that was transferred into my account plus the bonus is GONE. I just emailed them about it, waiting for their reply
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Old May 17, 19, 12:34 am
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Originally Posted by Guanran Wang View Post
I got my account back but my miles that was transferred into my account plus the bonus is GONE. I just emailed them about it, waiting for their reply
Ouch! Did the credit card charges for the transaction also reverse?
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