Downgraded from F to J; any recourse?
#1
Original Poster
Join Date: Jun 2004
Posts: 5
Downgraded from F to J; any recourse?
I am booked on an RT award flight on Asiana next summer in F; recently the airline emailed me that they were downgrading the return to J because of an equipment change. Am I entitled to (or is it worth asking for) a refund of the points I used to book in F? If it matters, I booked the award through Avianca LifeMiles. TIA.
#3
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Impossible to answer your question without knowing the route. If, by way of example, the downgraded segment is a departure from the EU, the refund will be different than if it is not.
Complete information will yield a complete answer.
Complete information will yield a complete answer.
#7
Original Poster
Join Date: Jun 2004
Posts: 5
You're correct. Would I ask Asiana or Avianca? Sorry for the newb questions, but this is the first time it's happened. I appreciate all the replies, btw.
#8
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Call the ticketing carrier. Generally, they will reroute you in F if you wish. It may not be convenient. But, if not, you are due a refund of the miles/points for the cabin class flown vs. booked.
#10
Join Date: Jan 2000
Location: Tempe,Az,USA
Posts: 467
Down Grade
Call the Lifemiles service center and ask for the involuntary change department
Believe it or not, They should eventually give you back the difference in mileage for the reservation if you follow their instructions to the tee! Just be patient !
Believe it or not, They should eventually give you back the difference in mileage for the reservation if you follow their instructions to the tee! Just be patient !
Last edited by Sydneyjb; Jan 25, 2019 at 12:04 pm Reason: Spelling error
#12
Join Date: Jun 2006
Location: SJC/SFO
Programs: UA lifetime gold; Hilton Gold; Marriott/SPG Plat; Hyatt Discoverist
Posts: 2,954
I thought LM does not allow you to book round trip in 2 different classes of service
so techincally if you are flying out in F you cannot return in J
will that affect the OP if LM finds out that his routing is now in two different classes?
so techincally if you are flying out in F you cannot return in J
will that affect the OP if LM finds out that his routing is now in two different classes?
#13
Join Date: Oct 2011
Posts: 3,835
I thought one could book mixed classes for a while now...
Last edited by mlqsko; Feb 4, 2019 at 7:24 pm