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LM award search engine changes, increased *A blocking

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LM award search engine changes, increased *A blocking

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Old Oct 6, 2017, 2:37 am
  #1  
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Join Date: Mar 2008
Posts: 439
LM award search engine changes, increased *A blocking

Looks to me like LM rolled out additional changes to the award search interface as well as what appears to be to be significantly reduced availability / greater blocking of Star Alliance award inventory.

I haven't experimented exhaustively, but at least on dates/routes I've been watching, X and I awards on UA/LH/LX that were showing up a couple days ago and still show available via UA/AC are no longer appearing. (for example I'm looking at 10/8-11 ZRH-ORD-ZRH in X as well as 1/7/18 ORD-ZRH in I)

Unfortunately, just did a fresh SPG > LM transfer a couple days ago...

Anyone else noticing the same changes?

From an interface perspective, the award search form on https://www.lifemiles.com/index.aspx (via "Air Tickets" button on left of page) actually no longer works in Chrome unless I use an incognito window. The search form on https://www.lifemiles.com/eng/use/red/dynredparbe.aspx doesn't seem to have this issue.
ivk5 is offline  
Old Oct 6, 2017, 4:11 am
  #2  
 
Join Date: Jun 2012
Location: Hong Kong SAR
Programs: OZ & BA Gold, HHonors Diamond, Marriott & Accor Plat
Posts: 295
Saw the same yesterday - old interface seems completely gone - depressing

It almost feels that with the new interface they only show one partner per rout (e.g. PVG-FRA they only show Lufthansa C class and Austrian Y class or for PEK-LAX is only now NH whilst before there was a lot of OZ or UA available too).

Not good at all - already looking to credit my miles elsewhere going forward
Bobdh13 is offline  
Old Oct 6, 2017, 2:25 pm
  #3  
 
Join Date: Jan 2013
Location: Austin, TX
Posts: 169
well this is bad when they just had a 2-for-1 sale last week.
ddjen11 is offline  
Old Oct 7, 2017, 5:34 pm
  #4  
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Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,401
Old booking engine still there by selecting Columbia as the country. New interface comes up by default (with Argentina).
merridius likes this.
LHR/MEL/Europe FF is offline  
Old Oct 7, 2017, 11:05 pm
  #5  
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Join Date: Mar 2008
Posts: 439
Originally Posted by LHR/MEL/Europe FF
Old booking engine still there by selecting Columbia as the country. New interface comes up by default (with Argentina).
With greater availability. Brilliant, thanks. ^
ivk5 is offline  
Old Oct 8, 2017, 1:17 pm
  #6  
 
Join Date: Dec 2012
Posts: 263
Yes, I agree, the new search tool has significantly reduced partner awards showing. Absent totally is Singapore, Air China, Thai. When doing searching for routes that had great availability, e.g. Hong Kong to BKK, Perth to SIN. Now nothing, zero. Glad I didn't buy more miles. I'm burning those I have and then that's it.
loopflyer is offline  
Old Oct 8, 2017, 2:42 pm
  #7  
 
Join Date: Apr 2016
Programs: NH, JL, SQ
Posts: 164
i think for multi segment itineraries the new engine is blocking Y awards... i guess they saw people trying to tack on Y segments to bring the price of the overall itinerary down
merridius is offline  
Old Oct 9, 2017, 9:48 am
  #8  
 
Join Date: Jan 2017
Posts: 192
Has anyone made a successful booking through the old, Colombia-forced GUI?
kpottermn is offline  
Old Oct 9, 2017, 11:21 am
  #9  
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Join Date: Mar 2008
Posts: 439
Originally Posted by kpottermn
Has anyone made a successful booking through the old, Colombia-forced GUI?
Yes - I did one Saturday, traveled without issue Sunday.
ivk5 is offline  
Old Oct 9, 2017, 3:08 pm
  #10  
 
Join Date: Sep 2011
Location: Brisbane
Programs: QF gold, HH Diamond, VA plat, Aegean Gold
Posts: 681
Made one on Saturday. Only issue was no eticket sent but am email to support fixed that within 36 hours
wtcmor is offline  
Old Oct 9, 2017, 5:55 pm
  #11  
 
Join Date: Sep 2014
Location: Melbourne, Australia
Programs: AY Platinum, UA Premier Platinum, OneWorld Emerald, VA Platinum
Posts: 558
Originally Posted by loopflyer
Yes, I agree, the new search tool has significantly reduced partner awards showing. Absent totally is Singapore, Air China, Thai. When doing searching for routes that had great availability, e.g. Hong Kong to BKK, Perth to SIN. Now nothing, zero. Glad I didn't buy more miles. I'm burning those I have and then that's it.
Yep, there's obviously a tactic at play here.

The old search engine has lots of SQ on many routes, the new one not so much.
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Last edited by Guvner067; Oct 9, 2017 at 6:04 pm
Guvner067 is offline  
Old Oct 9, 2017, 6:03 pm
  #12  
 
Join Date: Sep 2014
Location: Melbourne, Australia
Programs: AY Platinum, UA Premier Platinum, OneWorld Emerald, VA Platinum
Posts: 558
Oops, double post
Guvner067 is offline  
Old Oct 10, 2017, 8:32 am
  #13  
 
Join Date: Jan 2017
Posts: 192
Colombia workaround no longer working for me -- New GUI now showing up. Anyone got something else?
kpottermn is offline  
Old Oct 10, 2017, 9:25 am
  #14  
 
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 3,023
Originally Posted by kpottermn
Colombia workaround no longer working for me -- New GUI now showing up. Anyone got something else?
select Colombia b4 logging in.
Tokyoite is offline  
Old Oct 10, 2017, 11:11 am
  #15  
 
Join Date: Jan 2017
Posts: 192
Originally Posted by Tokyoite
select Colombia b4 logging in.
No dice, still getting the new GUI
kpottermn is offline  


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