Avianca Cancelation & Itinerary Change Policy
Feb 13, 2017, 8:18 am
#1
Original Poster
Join Date: Aug 2015
Posts: 24
Avianca Cancelation & Itinerary Change Policy
Hello,
I'm just wondering what "Flex" means when I buy this fare with Avianca. Let's pretend I have to rebook a flight to another day. Before booking a flight you get this overview:
An Itinerary change is possible and marked with a "star". Taking a clother look, there is no further explanation. When taking a look on "More Detail" this page shows up: http://www.avianca.com/en-eu/travel-...e-options.aspx . Again with no further information.
My questions:
- Is it possible to change a flight when booking Flex?
- How much is it?
- How to do?
Even for cancelations it would be good to know how a general procedure looks like.
I'm just wondering what "Flex" means when I buy this fare with Avianca. Let's pretend I have to rebook a flight to another day. Before booking a flight you get this overview:
An Itinerary change is possible and marked with a "star". Taking a clother look, there is no further explanation. When taking a look on "More Detail" this page shows up: http://www.avianca.com/en-eu/travel-...e-options.aspx . Again with no further information.
My questions:
- Is it possible to change a flight when booking Flex?
- How much is it?
- How to do?
Even for cancelations it would be good to know how a general procedure looks like.
Feb 13, 2017, 12:57 pm
#2
Original Poster
Join Date: Aug 2015
Posts: 24
Addendum:
Here http://www.avianca.com/en-ar/faq.aspx#tabs-2 you find the following statement:
But it seems to be a secret how much the change penalty is...
Here http://www.avianca.com/en-ar/faq.aspx#tabs-2 you find the following statement:
4. How can I change my travel date?
Date changes are subject to space availability. Depending on the Fare Type, you must pay a change penalty, which depend on the conditions of each Fare Type. If the original fare is not available you must also pay the different between the current and original fare. To make the date change you can contact our call center.
Date changes are subject to space availability. Depending on the Fare Type, you must pay a change penalty, which depend on the conditions of each Fare Type. If the original fare is not available you must also pay the different between the current and original fare. To make the date change you can contact our call center.
Feb 13, 2017, 1:16 pm
#3
Original Poster
Join Date: Aug 2015
Posts: 24
I used the Avianca chat on their website and got the following answer.
For multi city bookings:
For "normal" flghts here: http://us.avianca.com/en/travel-info.../fare-options/ --> and then you have to choose the location of your flight.
For multi city bookings:
In this case we will be able to tell what would be the restrictions of the ticket (penalty fee plus fare difference that applies) once the ticket has been issued. Since this will be a combination of fares even if you book them all on flexi.
Feb 13, 2017, 1:18 pm
#5
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Even though this may not be a Lifemiles ticket I am sure someone could answer the question in the Cancellation thread. Change penalty on revenue tickets is based on the fare type purchased. What is the fare booking class, and what is the itinerary?
Last edited by djjaguar64; Feb 13, 2017 at 1:25 pm
Feb 13, 2017, 1:58 pm
#6
Original Poster
Join Date: Aug 2015
Posts: 24
Itinerary is CUZ - LIM and LIM - EZE. Full rule text is not available for this fare when booking both flights on one ticket. In the very last step before the final booking I do find the following:
That answers the question I had in the beginning...
Penalties and surcharges
Penalties for adult(s)
1 - psgr p1-2 adt rules display
fare component 1 adt cuzbue av eeo00tig pu 1 s
fcl: eeo00tig trf: 303 rule: vpa2 bk: e
ptc: adt-adult ftc: xex-regular excursion
pe.penalties
between south america and argentina for eeo00tig type fares
originating south america -
cancellations
any time
charge usd 100.00 for refund.
waived for schedule change/illness or death of
passenger or family member.
note -
-family member must be first degree relative.
waiver also applies for traveling companion.
illness/death waivers must be substantiated by a
valid medical/death certificate.
note-
-see /child/infant discount/in fare rule to
determine if applicable.
changes
any time
charge usd 70.00.
waived for schedule change/illness or death of
passenger or family member.
note -
-family member must be first degree relative-
waiver also applies for traveling companion
illness/death waivers must be substantiated by a
valid medical/death certificate.
--------------------------------
note-
-tickets must be reissued when any voluntary
change is made.
-see /child/infant discount/ in fare rule to
determine if applicable.
--
1.changes to unused tickets-
use the original fare if applicable to new
itinerary -otherwise- use current fares.
-all other rule data must be verified-
-fares in different rules with the same or
different change fee apply the highest fee of all
changed fare component on the ticket-
-the change fee and any difference in fare
must be collected at the time of change/reissue.
-residual value /if any / will be returned in the
form of a non-refundable voucher valid for
travel on avianca/taca airlines.
--
2. changes to partially used tickets-
use the original fare if applicable to new
itinerary -otherwise- use historical fares.
-all other rule data must be verified-
-fares in different rules with the same or
different chamge fee apply the highest fee of all
changed fare component on the ticket-
-the change fee and any difference in fare
must be collected at the time of change/reissue.
-new ticket value must be of equal or higher
value than the ticketed fare.
originating argentina -
cancellations
any time
charge usd 100.00 for refund.
waived for schedule change/illness or death of
passenger or family member.
note -
tickets sold in argentina may only be refund in
argentina.
note-
-family member must be first degree relative.
waiver also applies for traveling companion.
illness/death waivers must be substantiated by a
valid medical/death certificate.
note-
-see /child/infant discount/in fare rule to
determine if applicable.
changes
any time
charge usd 70.00.
waived for schedule change/illness or death of
passenger or family member.
note -
tickets sold in argentina may only be reissue
argentina.
note-
-family member must be first degree relative-
waiver also applies for traveling companion
illness/death waivers must be substantiated by a
valid medical/death certificate.
--------------------------------
note-
-tickets must be reissued when any voluntary
change is made.
-see /child/infant discount/ in fare rule to
determine if applicable.
--
1.changes to unused tickets-
use the original fare if applicable to new
itinerary -otherwise- use current fares.
-all other rule data must be verified-
-fares in different rules with the same or
different change fee apply the highest fee of all
changed fare component on the ticket-
-the change fee and any difference in fare
must be collected at the time of change/reissue.
-residual value /if any / will be returned in the
form of a non-refundable voucher valid for
travel on avianca/taca airlines.
--
2. changes to partially used tickets-
use the original fare if applicable to new
itinerary -otherwise- use historical fares.
-all other rule data must be verified-
-fares in different rules with the same or
different chamge fee apply the highest fee of all
changed fare component on the ticket-
-the change fee and any difference in fare
must be collected at the time of change/reissue.
-new ticket value must be of equal or higher
value than the ticketed fare.
Surcharges for adult(s)
1 - psgr p1-2 adt rules display
fare component 1 adt cuzbue av eeo00tig pu 1 s
fcl: eeo00tig trf: 303 rule: vpa2 bk: e
ptc: adt-adult ftc: xex-regular excursion
su.surcharges
between argentina and peru
if infant under 02 without a seat.
or - inclusive tour infant without a seat under 02.
there is no charge for travel per fare component.
originating argentina -
a fuel surcharge of usd 47.00 per fare component will be
added to the applicable fare.
note -
the fuel surcharge applies in addition to all
other charges and is not subject to any discount.
when a fuel surcharge is collected it must be
denoted as a -q- charge on each ticket accordingly
originating peru -
a fuel surcharge of usd 47.00 per fare component will be
added to the applicable fare.
note -
the fuel surcharge applies in addition to all
other charges and is not subject to any discount.
when a fuel surcharge is collected it must be
denoted as a -q- charge on each ticket accordingly
Penalties for adult(s)
1 - psgr p1-2 adt rules display
fare component 1 adt cuzbue av eeo00tig pu 1 s
fcl: eeo00tig trf: 303 rule: vpa2 bk: e
ptc: adt-adult ftc: xex-regular excursion
pe.penalties
between south america and argentina for eeo00tig type fares
originating south america -
cancellations
any time
charge usd 100.00 for refund.
waived for schedule change/illness or death of
passenger or family member.
note -
-family member must be first degree relative.
waiver also applies for traveling companion.
illness/death waivers must be substantiated by a
valid medical/death certificate.
note-
-see /child/infant discount/in fare rule to
determine if applicable.
changes
any time
charge usd 70.00.
waived for schedule change/illness or death of
passenger or family member.
note -
-family member must be first degree relative-
waiver also applies for traveling companion
illness/death waivers must be substantiated by a
valid medical/death certificate.
--------------------------------
note-
-tickets must be reissued when any voluntary
change is made.
-see /child/infant discount/ in fare rule to
determine if applicable.
--
1.changes to unused tickets-
use the original fare if applicable to new
itinerary -otherwise- use current fares.
-all other rule data must be verified-
-fares in different rules with the same or
different change fee apply the highest fee of all
changed fare component on the ticket-
-the change fee and any difference in fare
must be collected at the time of change/reissue.
-residual value /if any / will be returned in the
form of a non-refundable voucher valid for
travel on avianca/taca airlines.
--
2. changes to partially used tickets-
use the original fare if applicable to new
itinerary -otherwise- use historical fares.
-all other rule data must be verified-
-fares in different rules with the same or
different chamge fee apply the highest fee of all
changed fare component on the ticket-
-the change fee and any difference in fare
must be collected at the time of change/reissue.
-new ticket value must be of equal or higher
value than the ticketed fare.
originating argentina -
cancellations
any time
charge usd 100.00 for refund.
waived for schedule change/illness or death of
passenger or family member.
note -
tickets sold in argentina may only be refund in
argentina.
note-
-family member must be first degree relative.
waiver also applies for traveling companion.
illness/death waivers must be substantiated by a
valid medical/death certificate.
note-
-see /child/infant discount/in fare rule to
determine if applicable.
changes
any time
charge usd 70.00.
waived for schedule change/illness or death of
passenger or family member.
note -
tickets sold in argentina may only be reissue
argentina.
note-
-family member must be first degree relative-
waiver also applies for traveling companion
illness/death waivers must be substantiated by a
valid medical/death certificate.
--------------------------------
note-
-tickets must be reissued when any voluntary
change is made.
-see /child/infant discount/ in fare rule to
determine if applicable.
--
1.changes to unused tickets-
use the original fare if applicable to new
itinerary -otherwise- use current fares.
-all other rule data must be verified-
-fares in different rules with the same or
different change fee apply the highest fee of all
changed fare component on the ticket-
-the change fee and any difference in fare
must be collected at the time of change/reissue.
-residual value /if any / will be returned in the
form of a non-refundable voucher valid for
travel on avianca/taca airlines.
--
2. changes to partially used tickets-
use the original fare if applicable to new
itinerary -otherwise- use historical fares.
-all other rule data must be verified-
-fares in different rules with the same or
different chamge fee apply the highest fee of all
changed fare component on the ticket-
-the change fee and any difference in fare
must be collected at the time of change/reissue.
-new ticket value must be of equal or higher
value than the ticketed fare.
Surcharges for adult(s)
1 - psgr p1-2 adt rules display
fare component 1 adt cuzbue av eeo00tig pu 1 s
fcl: eeo00tig trf: 303 rule: vpa2 bk: e
ptc: adt-adult ftc: xex-regular excursion
su.surcharges
between argentina and peru
if infant under 02 without a seat.
or - inclusive tour infant without a seat under 02.
there is no charge for travel per fare component.
originating argentina -
a fuel surcharge of usd 47.00 per fare component will be
added to the applicable fare.
note -
the fuel surcharge applies in addition to all
other charges and is not subject to any discount.
when a fuel surcharge is collected it must be
denoted as a -q- charge on each ticket accordingly
originating peru -
a fuel surcharge of usd 47.00 per fare component will be
added to the applicable fare.
note -
the fuel surcharge applies in addition to all
other charges and is not subject to any discount.
when a fuel surcharge is collected it must be
denoted as a -q- charge on each ticket accordingly
Feb 13, 2017, 2:01 pm
#7
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
So the answers are all listed in the fare rules of your ticket type. Just pick up the phone and call them or visit their closest office. You may have gotten an experienced agent.
changes
any time
charge usd 70.00.
originating argentina -
cancellations
any time
charge usd 100.00 for refund.
originating south america -
cancellations
any time
charge usd 100.00 for refund.
changes
any time
charge usd 70.00.
originating argentina -
cancellations
any time
charge usd 100.00 for refund.
originating south america -
cancellations
any time
charge usd 100.00 for refund.
Last edited by djjaguar64; Feb 13, 2017 at 2:09 pm
Feb 14, 2017, 7:37 pm
#8
Join Date: Jul 2008
Location: YVR
Programs: OZ Diamond, Jiffypark Manhattan Gold
Posts: 4,485
Addendum:
Here http://www.avianca.com/en-ar/faq.aspx#tabs-2 you find the following statement:
But it seems to be a secret how much the change penalty is...
Here http://www.avianca.com/en-ar/faq.aspx#tabs-2 you find the following statement:
But it seems to be a secret how much the change penalty is...
I'm not gonna look, but you can if you like. Make a mock booking, when you go to pick your flight, highlight over the different booking classes and you SHOULD find the info. It's been a while since I've done that so they may have changed their IT since then, but I remember I had to change a domestic flight once, but the flight was so cheap I just no-showed it instead.
Feb 13, 2020, 1:35 am
#9
Join Date: Jan 2012
Location: Bergen County NJ
Programs: AA EXP, B6 Mosaic 1, Amtrak Select, Marriott Plat , AMEX Plat (noted for club access reference)
Posts: 781
Avianca Cancellation on a Partially Used Ticket
Does anyone know if one can cancel a partially used ticket?
Rules for Intra Peru state cancellation is possible with 100% refund but doesn't clearly say about partially used whether there is a refund.
" CANCELLATIONS
ANY TIME
CANCELLATIONS PERMITTED.
NOTE -
NOTE-
TICKETS SOLD IN ARGENTINA MAY ONLY BE REFUND IN
ARGENTINA.
1.FARES ARE FULLY REFUNDABLE IN SINGLE
FORM OF PAYMENT.
2.RESERVATION CANCELLED RETAINS TICKET
VALUE/LESS APPLICABLE DIFFERENCE IN FARE FOR
FLOWN SEGMENTS UP TO ONE YEAR FROM THE
ORIGINAL DATE OF TICKET ISSUE.
"
I'm assuming this means in the form of a travel credit?
Rules for Intra Peru state cancellation is possible with 100% refund but doesn't clearly say about partially used whether there is a refund.
" CANCELLATIONS
ANY TIME
CANCELLATIONS PERMITTED.
NOTE -
NOTE-
TICKETS SOLD IN ARGENTINA MAY ONLY BE REFUND IN
ARGENTINA.
1.FARES ARE FULLY REFUNDABLE IN SINGLE
FORM OF PAYMENT.
2.RESERVATION CANCELLED RETAINS TICKET
VALUE/LESS APPLICABLE DIFFERENCE IN FARE FOR
FLOWN SEGMENTS UP TO ONE YEAR FROM THE
ORIGINAL DATE OF TICKET ISSUE.
"
I'm assuming this means in the form of a travel credit?
Feb 13, 2020, 7:29 pm
#10
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 3,023
Does anyone know if one can cancel a partially used ticket?
Rules for Intra Peru state cancellation is possible with 100% refund but doesn't clearly say about partially used whether there is a refund.
" CANCELLATIONS
ANY TIME
CANCELLATIONS PERMITTED.
NOTE -
NOTE-
TICKETS SOLD IN ARGENTINA MAY ONLY BE REFUND IN
ARGENTINA.
1.FARES ARE FULLY REFUNDABLE IN SINGLE
FORM OF PAYMENT.
2.RESERVATION CANCELLED RETAINS TICKET
VALUE/LESS APPLICABLE DIFFERENCE IN FARE FOR
FLOWN SEGMENTS UP TO ONE YEAR FROM THE
ORIGINAL DATE OF TICKET ISSUE.
"I'm assuming this means in the form of a travel credit?
Rules for Intra Peru state cancellation is possible with 100% refund but doesn't clearly say about partially used whether there is a refund.
" CANCELLATIONS
ANY TIME
CANCELLATIONS PERMITTED.
NOTE -
NOTE-
TICKETS SOLD IN ARGENTINA MAY ONLY BE REFUND IN
ARGENTINA.
1.FARES ARE FULLY REFUNDABLE IN SINGLE
FORM OF PAYMENT.
2.RESERVATION CANCELLED RETAINS TICKET
VALUE/LESS APPLICABLE DIFFERENCE IN FARE FOR
FLOWN SEGMENTS UP TO ONE YEAR FROM THE
ORIGINAL DATE OF TICKET ISSUE.
"I'm assuming this means in the form of a travel credit?
The info you quote is for fully unused tickets by the way.
Check the section for change/cancel after departure or after first segment flown.
Or, post the full fare basis for your ticket here (E.g. UPA14TFG or something similar in your eticket) and someone may be able to pull up the full fare rules on Expert Flyer.
Or, call your TA/Avianca and ask about the refund amount.