Isochronous

Have some Amigo miles to redeem on *A flights. Have to call to do this - is there any English service when you call or do I need to find a Portuguese speaker to do it for me?

miamiflyer8

Press one for Portuguese, two for Spanish, three for English or something similar.

No one answered on the Spanish line so I had to speak Spanish to to the Portuguese speaking agent only to transfer me to a Spanish speaker in order to solve my issue.

So you should expect something similar to the above.

Isochronous

Thanks for clarifying - will give it a go!

hugolover

It seems that they don't provide email support anymore; an automated email invites you to use the Live Chat, in English, which tells me its unavailable right now-even during operating hours.

I've been trying to get a new card sent out but had no joy.

drvannostren

Wonder if anyone has had this...

I just signed up for Amigo yesterday because I booked an Air New Zealand flight that doesn't really credit anywhere relevant to me, so I figured why not use it for O6. I signed up, which was a bit of a chore in and of itself. At the end of the process, I think everything was successful, no more errors came up and everything was in English so nothing was lost in translation. Except I was never given an Amigo membership number or anything, checked through my emails, nothing there either.

AlexMC

Try to log in your account and click over your name. An option saying "Meus pontos" or my points should appear. Click on it (it will not work on a mobile, in my experience) and then look for the option "Imprimir meu cartăo" on the left bar. You should see your card with your number on it.

Whenever using it, do not forget to mention your FFP is Amigo, for Avianca Brazil. It's still very common check in personnel around the world don't know it. They must use O6 - and not AV - to insert your number in the system. Unfortunately, it's also very common nowadays that other FFPs systems simply don't find it even with the correct information. If that happens, Amigo website will allow you to credit through their website 15 days after your flight. It has always worked for me.

drvannostren

Thanks for the tips!

This whole AV setup is a bit of a mess I feel like, I hope they can make some changes down the line and get everything integrated, including the new Argentina branch. With Aeroplan they can't see AV award space, but for some reason the space from the old TACA flights is still available...or you'll get a boarding pass that says AV123 operated by LACSA on behalf of TACA for Avianca or whatever. It's just a bit messy I think.

everybodyreach

I have Avianca Gold from the status match nearly 2 years ago, expires March 2018. Never used it, but will be flying SQ Business from Stockholm to Sydney in January. Intend to credit points to Amigo, so hoping this will qualify me for a soft landing from Gold to Silver in March

Has anyone had luck getting the physical card mailed out? I've emailed them three times but their replies make little sense, promising to post here (Australia) as soon as possible. Is there an email address for Gold?

I'm travelling economy on a few Star Alliance airlines in December, so hope showing a scan of my card is ok to get lounge access. There is no Amigo app.

miamiflyer8

Your best shot is calling the call center.

danger

I have received a physical card.

miamiflyer8

If you're flying SQ J then Star Gold isn't much help in terms of lounge access. And when in Economy almost no *A carrier requires plastic cards anymore except Swiss Air which happens to have incompetent people.

soy

I have a physical card, requested it using the website tool, and it arrived about 10months later
Not sure its worth asking for one as it may draw eyes to your account. I reckon there is some sort of glitch that is keeping some people gold.

In any case it is what shows on the boarding pass that matters. If your boarding pass says *G you are good. No need to have a card.

barracuda93

Yes, I got the physical card back then.

How did you manage to get status thru 2018 though? I have been downgraded to basic in summer last year.

erik19283

Something similar happened to us. My son, my daughter and I had a status match 2 years ago. My son and I were Diamond until last summer, then downgraded all the way down to Bronze, but somehow my daughter got to keep her status until this spring, when she then was downgraded all the way down too.

hugolover

I am concerned about the bankruptcy of O6. I do hope that if the airline goes tits up, that there will be some kind of Star Alliance match?