Everything "sold out" today
Apr 29, 2014, 8:01 am
#46
Join Date: Nov 2007
Location: FRA
Programs: A3 *G, HH Diamond
Posts: 99
On FB they told me to be flexible with redemption dates. How funny…
Other users commented however that they don`t provide any specific replies to any query, so let´s see where that goes.
Via twitter, they at least asked for additional details.
Other users commented however that they don`t provide any specific replies to any query, so let´s see where that goes.
Via twitter, they at least asked for additional details.
Apr 29, 2014, 11:42 am
#49
Join Date: Jan 2011
Posts: 40
I emailed them last week about the issue and on April 24th I got this email response:
"It is a pleasure to greet you.
Thank you very much for your comments and feedback regarding the situation when booking flights through our website. We have addressed the situation to our internal area for further advice related to this matter. As soon as we get a response from this department, we will contact you back by these same means informing the follow up of your case.
We appreciate your understanding in advance.
Kind regards"
"It is a pleasure to greet you.
Thank you very much for your comments and feedback regarding the situation when booking flights through our website. We have addressed the situation to our internal area for further advice related to this matter. As soon as we get a response from this department, we will contact you back by these same means informing the follow up of your case.
We appreciate your understanding in advance.
Kind regards"
Apr 29, 2014, 12:21 pm
#50
Join Date: May 2003
Programs: UA1k; Bonvoy Titanium; Hilton Gold; IHG Gold; AA Plat Pro
Posts: 1,794
I emailed them last week about the issue and on April 24th I got this email response:
"It is a pleasure to greet you.
Thank you very much for your comments and feedback regarding the situation when booking flights through our website. We have addressed the situation to our internal area for further advice related to this matter. As soon as we get a response from this department, we will contact you back by these same means informing the follow up of your case.
We appreciate your understanding in advance.
Kind regards"
"It is a pleasure to greet you.
Thank you very much for your comments and feedback regarding the situation when booking flights through our website. We have addressed the situation to our internal area for further advice related to this matter. As soon as we get a response from this department, we will contact you back by these same means informing the follow up of your case.
We appreciate your understanding in advance.
Kind regards"
Apr 29, 2014, 1:11 pm
#51
Join Date: Jan 2011
Posts: 40
I emailed [email protected] I basically told them that I thought that they have a technical problem in their system for searching United award availability...specifically domestic flights. I told them how all the other star alliance members are showing United award availability for the flights that I'm searching except for Lifemiles.
Apr 29, 2014, 7:37 pm
#52
Join Date: Oct 2008
Posts: 56
I emailed [email protected] I basically told them that I thought that they have a technical problem in their system for searching United award availability...specifically domestic flights. I told them how all the other star alliance members are showing United award availability for the flights that I'm searching except for Lifemiles.
Apr 30, 2014, 12:51 am
#54
Join Date: Dec 2013
Location: Valencia, Spain
Programs: Pascal and Python, no C++
Posts: 738
And yes, they've been working on the system. I can now see UA direct flights, for instance FRA-EWR, (apparently if there are other flights by other carriers on the same route, though I haven't tested this thoroughly). still can't book them.
And still don't see EWR-IAH.
PS After sending a detailed email about the UA problem to Brian, my new dedicated customer service representative on Facebook, he is going to "escalate" this. If ever you wondered why they were in the top box for customer service at Freddie, too....
And still don't see EWR-IAH.
PS After sending a detailed email about the UA problem to Brian, my new dedicated customer service representative on Facebook, he is going to "escalate" this. If ever you wondered why they were in the top box for customer service at Freddie, too....
Apr 30, 2014, 8:56 am
#58
Join Date: Oct 2008
Posts: 56
Here was their response:
It is a pleasure to greet you.
Thank you very much for reporting to us the inconveniences when booking flights through our website with United. We have addressed the situation to our internal area for further advice and they are currently investigating it. At the moment, we do not have a specific time frame when this matter will be resolved, reason why we kindly ask your valuable time while the appropriate department manages the case.
We appreciate your comprehension in advance.
It is a pleasure to greet you.
Thank you very much for reporting to us the inconveniences when booking flights through our website with United. We have addressed the situation to our internal area for further advice and they are currently investigating it. At the moment, we do not have a specific time frame when this matter will be resolved, reason why we kindly ask your valuable time while the appropriate department manages the case.
We appreciate your comprehension in advance.