Old Jan 11, 2014, 10:36 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: TEDisgone
WARNING - The cancellation fee has been increased up to $200 for long haul premium awards as of Feb 2017 .

T&Cs here:
How to cancel a Lifemiles ticket:
  • Lifemiles tickets cannot be canceled or changed online, you need to call the Avianca/TACA call center (+1 800 284 2622) (number updated to +1 866 919 0081 as of February 2024). #2 for English, then enter your Lifemiles number, enter #3 for Lifemiles then #3 again for transactions.
  • The cancellation fee is variable, $50-200. The change-fee is $150. This is per passenger/ticket. If you cancel, you will not get back the $25 booking fee paid when the ticket was issued.
  • The cancellation fee for Awards booked after 20th/2/2017: Award Tickets are reimbursable by paying a fee that varies depending on the redeemed route, the redemption channel and other circumstances, Accurate information of the reimbursement cost shall be informed at the time of redeeming the Award Ticket. If you cancel, you will not get back the $25 booking fee paid when the ticket was issued.
  • You need to set-up a phone PIN to do any changes to tickets on lifemiles.com before or during the call. Do this before you call as doing this while calling can add a couple of minutes to the call
  • Make sure your address and phone number are up to date in your lifemiles account. This will help immensely as spelling out everything letter-by-letter to the phone agent.
  • Your credit card information is collected via an automated system on the phone and not by the agent. The system first asks you for your card number (Visa, Mastercard, or American Express), followed by the expiration month/year in MMYY format, then followed by the Security Code. Press * to correct mistakes in entering numbers.
  • You need to enter/confirm credit card information for every ticket seperately. The process is simpler for remaining tickets as you only need to: first confirm the last 4 digits of the card (1 - Yes; 2 - No); followed by the expiration Month; followed by the expiration Year; followed by the Security code. For AMEX,(and sometimes for visa too ) the whole cared number has to be entered again
  • Similarly if you have used credit cards before, the system keeps information about your credit cards, so even for the first ticket, the process is simpler as you only need to confirm the last four digits of credit card, then expiration month, then expiration year last two digits only followed by the security code
  • Be prepared to spend between 20 minutes and 3 hours on the phone to get your changes / cancellation done, depending on the agent you get, or if you're really unlucky, you may spend days getting it sorted out.
  • Avianca transactions may trigger fraud alerts on your credit card, you may need to contact your bank about this.
  • Miles should be back in your account instantaneously, tax refund can take longer (2-3 weeks)
  • Money paid for miles purchased as part of "more money/less miles" choice will NOT be refunded in cash but as miles.
  • As soon as your flight is ticketed, the refund for a cash & miles booking will be only in miles
  • BE PATIENT: some agents are very knowledgeable and fast, others take hours to get a simple cancellation done
  • TAXES ARE REFUNDABLE: if an agent claims that taxes are non-refundable you may need to write an email to [email protected] to follow-up
  • You should be able to see your cancellation receipts under "Your Lifemiles" - "Print receipts" (Only works with Internet Explorer!)
  • NEW RULE - Ticket cannot be cancelled in the T-48 to T+24 window. Ticket can be cancelled after T+24 as long as ticket is valid, which is up to 365 days after issuance date (not travel date!)

Some agents have stated that the ticket can be cancelled even AFTER the flight dates, as long as the ticket is "open". Confirmed by FTers @ #334, 336, 371 and 445.

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Cancellation of Lifemiles ticket

Old Apr 1, 2024, 11:28 pm
  #1411  
 
Join Date: Apr 2004
Location: CA
Posts: 1,302
I assume if I cancel the ticket within 24 hrs for US departures, the $25 booking fee would be refunded?
kaiotes is online now  
Old Apr 2, 2024, 4:32 pm
  #1412  
 
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,638
Originally Posted by kaiotes
I assume if I cancel the ticket within 24 hrs for US departures, the $25 booking fee would be refunded?
I wouldn't assume anything with LifeMiles. I assume you are referring to award bookings via LifeMiles? If the $25 is important to you, don't book with the expectation of cancellation. Cancellations cannot be completed without calling LifeMiles and you may need to call multiple times over the course of days or weeks to complete a cancellation.
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Old Apr 4, 2024, 8:37 am
  #1413  
 
Join Date: Mar 2019
Posts: 58
T-24 cancellation

Does anyone have any experience cancelling a LM ticket under 24hrs? I've also already checked in (UA). It seems cancellation is possible from previous DPs but not sure if even after being checked in? TIA
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Old Apr 4, 2024, 2:37 pm
  #1414  
 
Join Date: Jan 2022
Posts: 74
Originally Posted by buildingcredit
Does anyone have any experience cancelling a LM ticket under 24hrs? I've also already checked in (UA). It seems cancellation is possible from previous DPs but not sure if even after being checked in? TIA
I've had great luck doing this, even after checking in. They call it annulment though, and have been fast at the refund



Does anyone know about cancellations for avianca awards on Lifemiles? Business on Lifemiles website says no refunds, however that'd be odd if even the partner awards offer refunds at a fee

Last edited by NHarmonia; Apr 4, 2024 at 4:43 pm
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