Last edit by: Tokyoite
Please do your homework before buying Lifemiles. It is what it is... for some that's useful, for others it's not.
Biggest complaints are about
- mixed class bookings are available but now many of the suitable connections dont show
- not being able to book anything that isn't available online (there are work-arounds, see screenshot method below)
- the quality of the call center (English speaking agents are scarce, you might get thrown in a loop with call transfers within their call center)
- no stopovers (>24H) or open jaws, but you can book one way awards
- no reservations on Certain subsidiaries of Star Alliance carriers (Lufthansa Cityline, Germanwings)
Problems with ticketing / lack of confirmation screen or email
- write down the confirmation number shown on the screen after confirming your purchase.
check here: http://serviciosenlinea.avianca.com/...doReserva.aspx
Sometimes, even if you cannot see the PNR, the record may have been created, so better to call them and give them flight details you were trying to book. They can find the PNR from those details.
- ticketing usually takes place within 10-15 min of booking
- but it may also take up to 2 days
- if miles have been deducted from your account and a temporary authorization has been placed on your CC, you're probably fine even if you did not see a confirmation screen
- if no e-ticket number is visible on checkmytrip.com after two days, you should contact LifeMiles. You can expedite the ticketing by emailing with your booking reference to: [email protected] after you have booked, especially if you have booked last minute flights, and need ticketing straight away
Screenshot method.
So, on a date you are looking for in the future, there is availability for LAX-NRT and NRT-BKK. But not LAX-NRT-BKK.
It may be a case of the LM system not offering the through connection.
Take three screen shots - two 'available' screen shots for LAX-NRT and NRT-BKK and the 'not available' screen for LAX-BKK.
Send them all off with a scan of your passport page (PDF) and LM will make the booking manually for you.
Send to these two email addresses, and CC yourself (just for your records)
[email protected]
[email protected]
Sample email:
====
Email topic: Urgent request for booking Lifemiles Award
====
Dear Sirs,
I have tried several times, over several days, but the following itinerary does not show on the website.
Please see the three attached screenshots I took just now.
Please do the manual booking First Class/Business class for xx,000 miles. (*Know how many miles the whole award should cost-here, to avoid surprises once ticketed)
The availability is only 1 seat for this date, so please process this request urgently before it is gone.
Los Angeles (LAX) - Bangkok (BKK)
Saturday August 11th 2018
NH 175 connecting to NH 807
(*Provide the specific flight numbers you want, to avoid surprises once ticketed)
My passport copy (Number xxxx, expiry 20xx/xx/xx, Nationality xxx) is attached in this email.
LifeMiles Number: xxx
First Name: xxx
Last name: xxx
Date of Birth: Month, date, year
Gender: Male/Female
Email: xxxx
Phone Number: +1-xxxx
Regards,
XXX
=========
Biggest complaints are about
- mixed class bookings are available but now many of the suitable connections dont show
- not being able to book anything that isn't available online (there are work-arounds, see screenshot method below)
- the quality of the call center (English speaking agents are scarce, you might get thrown in a loop with call transfers within their call center)
- no stopovers (>24H) or open jaws, but you can book one way awards
- no reservations on Certain subsidiaries of Star Alliance carriers (Lufthansa Cityline, Germanwings)
Problems with ticketing / lack of confirmation screen or email
- write down the confirmation number shown on the screen after confirming your purchase.
check here: http://serviciosenlinea.avianca.com/...doReserva.aspx
Sometimes, even if you cannot see the PNR, the record may have been created, so better to call them and give them flight details you were trying to book. They can find the PNR from those details.
- ticketing usually takes place within 10-15 min of booking
- but it may also take up to 2 days
- if miles have been deducted from your account and a temporary authorization has been placed on your CC, you're probably fine even if you did not see a confirmation screen
- if no e-ticket number is visible on checkmytrip.com after two days, you should contact LifeMiles. You can expedite the ticketing by emailing with your booking reference to: [email protected] after you have booked, especially if you have booked last minute flights, and need ticketing straight away
Screenshot method.
So, on a date you are looking for in the future, there is availability for LAX-NRT and NRT-BKK. But not LAX-NRT-BKK.
It may be a case of the LM system not offering the through connection.
Take three screen shots - two 'available' screen shots for LAX-NRT and NRT-BKK and the 'not available' screen for LAX-BKK.
Send them all off with a scan of your passport page (PDF) and LM will make the booking manually for you.
Send to these two email addresses, and CC yourself (just for your records)
[email protected]
[email protected]
Sample email:
====
Email topic: Urgent request for booking Lifemiles Award
====
Dear Sirs,
I have tried several times, over several days, but the following itinerary does not show on the website.
Please see the three attached screenshots I took just now.
Please do the manual booking First Class/Business class for xx,000 miles. (*Know how many miles the whole award should cost-here, to avoid surprises once ticketed)
The availability is only 1 seat for this date, so please process this request urgently before it is gone.
Los Angeles (LAX) - Bangkok (BKK)
Saturday August 11th 2018
NH 175 connecting to NH 807
(*Provide the specific flight numbers you want, to avoid surprises once ticketed)
My passport copy (Number xxxx, expiry 20xx/xx/xx, Nationality xxx) is attached in this email.
LifeMiles Number: xxx
First Name: xxx
Last name: xxx
Date of Birth: Month, date, year
Gender: Male/Female
Email: xxxx
Phone Number: +1-xxxx
Regards,
XXX
=========
Lifemiles serious booking problems - Beware (old legacy thread)
#241
Join Date: Sep 2011
Location: Brisbane
Programs: QF gold, HH Diamond, VA plat, Aegean Gold
Posts: 683
Idea 1: Read the cancelation thread here in FT. http://www.flyertalk.com/forum/avian...es-ticket.html
Idea 2: Wait some hours and try again. There are lots of known problems with the LM computer system.
Idea 3: Send an email. They will call you back and you have to tell them your data....
Idea 2: Wait some hours and try again. There are lots of known problems with the LM computer system.
Idea 3: Send an email. They will call you back and you have to tell them your data....
#242
Join Date: Jun 2012
Programs: LX, BA, SQ, MH
Posts: 333
The booking also shows up as ticketed and confirmed on checkmytrip.com.
Total cost was 990 USD plus 50 USD taxes which is quite a good deal for SQ biz and I have good chances to try out the new J product if there is no change in aircraft.
#243
Join Date: Mar 2004
Location: Las Vegas, NV, USA
Posts: 121
Also, compared to the drama I've been through getting points transferred from Chase to SQ, the LM experience has actually been quite pleasant.
#244
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,735
For SQ I have done only intra-Asia in 'new regional' SQ J (angle-flat) of late. Availability on these type of SQ flights is quite okay if you have some flexibility in dates, but then that is not a secret.
#245
Join Date: Sep 2009
Location: UK
Programs: AF Plat. Ba Gold. SPG Plat. HH Diamond. Miles and Smiles Gold. LH Sen
Posts: 142
Is there a booking failure at this moment? I tried several routes but there is no availability also routes like FRA-LHR and SIN-BKK.. Isn't it strange?
#246
Join Date: May 2003
Programs: UA1k; Bonvoy Titanium; Hilton Gold; IHG Gold; AA Plat Pro
Posts: 1,794
#247
Join Date: Nov 2011
Location: ZRH
Programs: SEN
Posts: 137
EDIT: even some of the easiest to find Intra-European awards show zero availability at the moment.
Last edited by superpointsLXflyer; Jun 14, 2014 at 5:26 am
#249
Join Date: Mar 2008
Location: Melbourne/Bangkok
Programs: A3*G, QF PLATINUM, BA GOLD, VA GOLD, HH DIAMOND
Posts: 2,245
#250
Join Date: May 2003
Programs: UA1k; Bonvoy Titanium; Hilton Gold; IHG Gold; AA Plat Pro
Posts: 1,794
Very frustrating - still broken after several hours. Time to start posting on their Facebook page?
Hope they are not making any "enhancements".
Hope they are not making any "enhancements".
Last edited by 1k650; Jun 14, 2014 at 10:31 am
#251
Join Date: Mar 2013
Location: CDG
Programs: TK Elite
Posts: 1,611
Same here, nothing showing for SIN-TYO SQ
#253
Join Date: Mar 2012
Programs: Marriott & SPG Plat, HH Diamond, Accor Plat, ex-Fairmont Plat, ex-Swissotel Eleva
Posts: 710
I was thinking why there are no seats no matter what routes I used.
Now I see many facing the same problem. Hopefully they resolve it soon.
Now I see many facing the same problem. Hopefully they resolve it soon.
#254
Join Date: Nov 2011
Location: ZRH
Programs: SEN
Posts: 137
From what I can tell the award space is back to where it was 24hrs ago ^
#255
Join Date: Jun 2013
Programs: SPG Plat 100, A3*G
Posts: 678
Redeemed a LH ticket 3 hours ago. PNR created, miles taken from account ...
I can now see the etix numbers on LH.com but not on CheckMyTrip. Is this normal?
also... can't seem to select seats on LH.com. I'm clicking the "select seats" button but nothings happens.
I can now see the etix numbers on LH.com but not on CheckMyTrip. Is this normal?
also... can't seem to select seats on LH.com. I'm clicking the "select seats" button but nothings happens.