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Lifemiles serious booking problems - Beware

Lifemiles serious booking problems - Beware

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Old Aug 2, 18, 2:27 am   -   Wikipost
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Last edit by: Tokyoite
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Please do your homework before buying Lifemiles. It is what it is... for some that's useful, for others it's not.

Biggest complaints are about
- mixed class bookings are available but now many of the suitable connections dont show
- not being able to book anything that isn't available online (there are work-arounds, see screenshot method below)
- the quality of the call center (English speaking agents are scarce, you might get thrown in a loop with call transfers within their call center)
- no stopovers (>24H) or open jaws, but you can book one way awards
- no reservations on Certain subsidiaries of Star Alliance carriers (Lufthansa Cityline, Germanwings)

Problems with ticketing / lack of confirmation screen or email
- write down the confirmation number shown on the screen after confirming your purchase.
check here: http://serviciosenlinea.avianca.com/...doReserva.aspx

Sometimes, even if you cannot see the PNR, the record may have been created, so better to call them and give them flight details you were trying to book. They can find the PNR from those details.
- ticketing usually takes place within 10-15 min of booking
- but it may also take up to 2 days
- if miles have been deducted from your account and a temporary authorization has been placed on your CC, you're probably fine even if you did not see a confirmation screen
- if no e-ticket number is visible on checkmytrip.com after two days, you should contact LifeMiles. You can expedite the ticketing by emailing with your booking reference to: [email protected] after you have booked, especially if you have booked last minute flights, and need ticketing straight away

Screenshot method.
So, on a date you are looking for in the future, there is availability for LAX-NRT and NRT-BKK. But not LAX-NRT-BKK.
It may be a case of the LM system not offering the through connection.

Take three screen shots - two 'available' screen shots for LAX-NRT and NRT-BKK and the 'not available' screen for LAX-BKK.
Send them all off with a scan of your passport page (PDF) and LM will make the booking manually for you.

Send to these two email addresses, and CC yourself (just for your records)
[email protected]
[email protected]

Sample email:
====
Email topic: Urgent request for booking Lifemiles Award
====
Dear Sirs,

I have tried several times, over several days, but the following itinerary does not show on the website.
Please see the three attached screenshots I took just now.
Please do the manual booking First Class/Business class for xx,000 miles. (*Know how many miles the whole award should cost-here, to avoid surprises once ticketed)

The availability is only 1 seat for this date, so please process this request urgently before it is gone.

Los Angeles (LAX) - Bangkok (BKK)
Saturday August 11th 2018
NH 175 connecting to NH 807
(*Provide the specific flight numbers you want, to avoid surprises once ticketed)

My passport copy (Number xxxx, expiry 20xx/xx/xx, Nationality xxx) is attached in this email.

LifeMiles Number: xxx
First Name: xxx
Last name: xxx
Date of Birth: Month, date, year
Gender: Male/Female
Email: xxxx
Phone Number: +1-xxxx

Regards,
XXX
=========
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Old May 9, 18, 5:41 am
  #826  
 
Join Date: Jan 2005
Location: Melbourne, Australia
Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!
Posts: 2,256
It could take days. A reservation may have been created and might not cancel until the ticketing deadline passes. Thanks for removing inventory for others though!
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Old May 9, 18, 9:06 am
  #827  
 
Join Date: Apr 2016
Programs: NH, JL, SQ
Posts: 145
Originally Posted by Lonsinla View Post
Wanted to redeem a ticket and the website crashed before I manage to complete the booking. The same seat has now disappeared. I made a dummy booking for other dates without completing the payment and these seats disappeared as well. Does anyone know how long it would take for these seats to appear back in Avianca's inventory again?
48 hours. the space is held but not ticketed you can call in to complete the booking
merridius is offline  
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Old May 9, 18, 11:00 pm
  #828  
 
Join Date: Aug 2014
Posts: 2,225
Has anyone actually flown an LH F segment booked 2 weeks+ out using LM? I'm just wary of a repeat of the Aeroplan/LX F fiasco where LX refused to honor F bookings. Seems too good to be true that LH is releasing so much F space weeks out.
iluvdoco is online now  
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Old May 16, 18, 12:58 am
  #829  
 
Join Date: Jul 2009
Programs: Krisflyer Gold, Hilton Diamond, SPG Gold, Marriott Gold, Accor Gold
Posts: 241
Originally Posted by merridius View Post
48 hours. the space is held but not ticketed you can call in to complete the booking
actually it took a week for it to be released back into inventory. I tried rebooking again once the seat is showing up again and I realised that there is a booking reference that comes up after u click complete payment. Not sure why but payment failed to be processed again when I tried paying.

I called Avianca and the seat will be released back immediately if you call Avianca to cancel that particular booking. I had to complete payment manually over the phone. Does anyone eles have problems paying for the redemption booking online? Pretty frustrating.
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Old May 18, 18, 10:17 pm
  #830  
 
Join Date: Sep 2000
Location: LAX
Programs: UA 1K MM, AS MVPG, SPG PLAT 100
Posts: 1,380
So I had a booking crash in the middle of booking me a trip (just before entering credit card, so no booking code ever appeared on screen) out of my wife's LifeMiles account and of course the space is gone now (TG flight). Can I just call and have them look up the booking code and finish payment by phone? Do they search under my wife's name (her LifeMiles) or mine (the intended traveler)?
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Old May 18, 18, 10:59 pm
  #831  
 
Join Date: Feb 2010
Location: YVR
Posts: 1,404
Originally Posted by KosherKimchee View Post
So I had a booking crash in the middle of booking me a trip (just before entering credit card, so no booking code ever appeared on screen) out of my wife's LifeMiles account and of course the space is gone now (TG flight). Can I just call and have them look up the booking code and finish payment by phone? Do they search under my wife's name (her LifeMiles) or mine (the intended traveler)?
Try calling TG, if the reservation was made then they can look up the code if you give them flight info and traveler info.
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Old May 19, 18, 11:07 am
  #832  
 
Join Date: Sep 2000
Location: LAX
Programs: UA 1K MM, AS MVPG, SPG PLAT 100
Posts: 1,380
Originally Posted by echino View Post
Try calling TG, if the reservation was made then they can look up the code if you give them flight info and traveler info.
That worked, great suggestion. However, only one of the two TG segments got reserved by Avianca. The second segment is still available with miles. On the fence as to whether I should cancel the partial reservation and hope the inventory shows up again, or attempt to add the second segment via the lifemiles call center.
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Old May 19, 18, 3:45 pm
  #833  
 
Join Date: Sep 2011
Location: Brisbane
Programs: QF gold, HH Diamond, VA plat, Aegean Gold
Posts: 491
Originally Posted by KosherKimchee View Post


That worked, great suggestion. However, only one of the two TG segments got reserved by Avianca. The second segment is still available with miles. On the fence as to whether I should cancel the partial reservation and hope the inventory shows up again, or attempt to add the second segment via the lifemiles call center.
usual rule with lifemiles is to keep it simple so i would cancel and start again
wtcmor is online now  
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Old May 19, 18, 4:44 pm
  #834  
 
Join Date: Sep 2000
Location: LAX
Programs: UA 1K MM, AS MVPG, SPG PLAT 100
Posts: 1,380
Originally Posted by wtcmor View Post
usual rule with lifemiles is to keep it simple so i would cancel and start again
Sounds good in theory. Now twice I've made that request and been disconnected by Lifemiles agents when put on hold. Not going to waste any more time, will wait a day or two and hope it auto cancels and returns to inventory.

**further edit** 2nd agent must have actually cancelled when she disconnected me. Inventory immediately returned and was able to book! Great success!

You LifeMiles pros have big bronze cajones. Bought $3600 worth of miles this week and managed to squeeze 3 international F bookings out of it. Probably only suffered minor cardiac damage in the process, totally a nail biting experience.

Last edited by KosherKimchee; May 19, 18 at 5:28 pm
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Old May 21, 18, 9:17 am
  #835  
 
Join Date: Apr 2015
Posts: 57
I have not been able to access lifemiles.com (with any browser) since last night.

Can anyone else confirm that website is down?
grady4 is offline  
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Old May 21, 18, 9:28 am
  #836  
 
Join Date: Sep 2012
Location: MDE
Programs: AA EP, CM PP, AV GM, UA Silver, SPG Gold, Hilton Diamond, Hyatt Plat, Marriott Plat, Accor Plat
Posts: 989
Originally Posted by grady4 View Post
I have not been able to access lifemiles.com (with any browser) since last night.

Can anyone else confirm that website is down?
I can't, either, and I'm in Colombia. Appears to be down.
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Old May 21, 18, 9:33 am
  #837  
 
Join Date: Apr 2015
Posts: 57
Originally Posted by KenInEscazu View Post
I can't, either, and I'm in Colombia. Appears to be down.
Thank you!
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Old May 21, 18, 9:38 am
  #838  
 
Join Date: Nov 2008
Location: New York, NY
Posts: 250
I booked two trips within the last week, have been checking Lifemiles website since early yesterday and it appears down. Have checked from multiple computers and browsers, all showing down.
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Old May 21, 18, 2:24 pm
  #839  
 
Join Date: Apr 2015
Posts: 57
Originally Posted by benjahman View Post
I booked two trips within the last week, have been checking Lifemiles website since early yesterday and it appears down. Have checked from multiple computers and browsers, all showing down.
Back up now after what I'd say was about ~18 hours down, seems to be working fine now.
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Old May 21, 18, 3:09 pm
  #840  
 
Join Date: Jan 2005
Location: Melbourne, Australia
Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!
Posts: 2,256
Originally Posted by grady4 View Post
Back up now after what I'd say was about ~18 hours down, seems to be working fine now.
Nope, it's gone again.
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