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Lifemiles serious booking problems - Beware

Lifemiles serious booking problems - Beware

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Old Aug 2, 18, 2:27 am   -   Wikipost
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Please do your homework before buying Lifemiles. It is what it is... for some that's useful, for others it's not.

Biggest complaints are about
- mixed class bookings are available but now many of the suitable connections dont show
- not being able to book anything that isn't available online (there are work-arounds, see screenshot method below)
- the quality of the call center (English speaking agents are scarce, you might get thrown in a loop with call transfers within their call center)
- no stopovers (>24H) or open jaws, but you can book one way awards
- no reservations on Certain subsidiaries of Star Alliance carriers (Lufthansa Cityline, Germanwings)

Problems with ticketing / lack of confirmation screen or email
- write down the confirmation number shown on the screen after confirming your purchase.
check here: http://serviciosenlinea.avianca.com/...doReserva.aspx

Sometimes, even if you cannot see the PNR, the record may have been created, so better to call them and give them flight details you were trying to book. They can find the PNR from those details.
- ticketing usually takes place within 10-15 min of booking
- but it may also take up to 2 days
- if miles have been deducted from your account and a temporary authorization has been placed on your CC, you're probably fine even if you did not see a confirmation screen
- if no e-ticket number is visible on checkmytrip.com after two days, you should contact LifeMiles. You can expedite the ticketing by emailing with your booking reference to: [email protected] after you have booked, especially if you have booked last minute flights, and need ticketing straight away

Screenshot method.
So, on a date you are looking for in the future, there is availability for LAX-NRT and NRT-BKK. But not LAX-NRT-BKK.
It may be a case of the LM system not offering the through connection.

Take three screen shots - two 'available' screen shots for LAX-NRT and NRT-BKK and the 'not available' screen for LAX-BKK.
Send them all off with a scan of your passport page (PDF) and LM will make the booking manually for you.

Send to these two email addresses, and CC yourself (just for your records)
[email protected]
[email protected]

Sample email:
====
Email topic: Urgent request for booking Lifemiles Award
====
Dear Sirs,

I have tried several times, over several days, but the following itinerary does not show on the website.
Please see the three attached screenshots I took just now.
Please do the manual booking First Class/Business class for xx,000 miles. (*Know how many miles the whole award should cost-here, to avoid surprises once ticketed)

The availability is only 1 seat for this date, so please process this request urgently before it is gone.

Los Angeles (LAX) - Bangkok (BKK)
Saturday August 11th 2018
NH 175 connecting to NH 807
(*Provide the specific flight numbers you want, to avoid surprises once ticketed)

My passport copy (Number xxxx, expiry 20xx/xx/xx, Nationality xxx) is attached in this email.

LifeMiles Number: xxx
First Name: xxx
Last name: xxx
Date of Birth: Month, date, year
Gender: Male/Female
Email: xxxx
Phone Number: +1-xxxx

Regards,
XXX
=========
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Old Sep 18, 17, 1:26 am
  #631  
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Join Date: Jan 2008
Location: Sydney, Australia
Programs: HHD, SPG LTG
Posts: 1,564
Loving the new interface; Searching for Bangkok BKK to Sydney SYD and it gave me
Attached Images  
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Old Sep 18, 17, 1:31 am
  #632  
 
Join Date: Oct 2011
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Originally Posted by alanslegal View Post
Loving the new interface; Searching for Bangkok BKK to Sydney SYD and it gave me
Interesting, but I am unable to replicate your result
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Old Sep 18, 17, 2:03 am
  #633  
 
Join Date: Sep 2011
Location: Brisbane
Programs: QF gold, HH Diamond, VA plat, Aegean Gold
Posts: 547
Originally Posted by alanslegal View Post
Loving the new interface; Searching for Bangkok BKK to Sydney SYD and it gave me
Sorry what am I missing here about why it is so good. Correct no of points or is it just the connections and Asiana flights
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Old Sep 18, 17, 3:17 am
  #634  
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Join Date: Jan 2008
Location: Sydney, Australia
Programs: HHD, SPG LTG
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Originally Posted by mlqsko View Post
Interesting, but I am unable to replicate your result
Yeah I tried again, from a different computer and location, and could not replicate it again either. Oh well.

Originally Posted by wtcmor View Post
Sorry what am I missing here about why it is so good. Correct no of points or is it just the connections and Asiana flights
I was looking for Bangkok to Sydney, usually one TG flight, and the search engine instead gave me flights to New York JFK via Seoul.
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Old Sep 18, 17, 3:20 am
  #635  
 
Join Date: Sep 2011
Location: Brisbane
Programs: QF gold, HH Diamond, VA plat, Aegean Gold
Posts: 547
Originally Posted by alanslegal View Post
Yeah I tried again, from a different computer and location, and could not replicate it again either. Oh well.



I was looking for Bangkok to Sydney, usually one TG flight, and the search engine instead gave me flights to New York JFK via Seoul.
I see. What i am finding is if you repeat the search often enough it pops back up.
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Old Sep 18, 17, 4:31 am
  #636  
 
Join Date: Sep 2011
Location: Brisbane
Programs: QF gold, HH Diamond, VA plat, Aegean Gold
Posts: 547
I have noticed LH F 2 to 3 days out is on old website but not new. Bit of a worry
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Old Sep 18, 17, 10:28 am
  #637  
 
Join Date: Jan 2017
Posts: 144
Had problems buying miles online and dialed up the call center dreading it. 9 minutes later, the miles were in my account. If every LifeMiles call goes like this one, I'll be juuuust fine.
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Old Sep 18, 17, 3:12 pm
  #638  
 
Join Date: Dec 2012
Posts: 120
As suggested, I sent the screenshot email yesterday night.
How long is "normal" before one receives a reply email acknowledging receipt of my request, and then how long before any further action?
Thanks in advance.
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Old Sep 18, 17, 7:53 pm
  #639  
 
Join Date: Sep 2008
Posts: 4,239
Originally Posted by wtcmor View Post
I have noticed LH F 2 to 3 days out is on old website but not new. Bit of a worry
I haven't seen it even on old website recently. On United it was showing up, but not on Avianca's.
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Old Sep 18, 17, 8:09 pm
  #640  
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Join Date: Mar 2001
Location: SDF
Programs: former Olympic Airways Gold (yeah - still proud of that!)
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Originally Posted by raghu View Post
As suggested, I sent the screenshot email yesterday night.
How long is "normal" before one receives a reply email acknowledging receipt of my request, and then how long before any further action?
Thanks in advance.
The acknowledgement can be anywhere from a couple hours to overnight, depending how busy they are I guess and how many other emails in the queue. The actual ticketing can take much longer... 3-4 days. Butt he 3-4 days is for the 'specialised department' to review the booking. The actual reservation (and holding the seats) can be much sooner. Just they don't tell us.
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Old Sep 19, 17, 10:47 am
  #641  
 
Join Date: Dec 2012
Posts: 120
I sent the screenshot email on Sunday night, and no reply yet of any kind until now, Tuesday 12:45 PM -- no acknowledgment, nothing.
(I sent the email to [email protected] -- is there a different address to use?)
Anything else to do?
Thanks.
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Old Sep 19, 17, 7:54 pm
  #642  
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Location: SDF
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 13,211
Originally Posted by raghu View Post
I sent the screenshot email on Sunday night, and no reply yet of any kind until now, Tuesday 12:45 PM -- no acknowledgment, nothing.
(I sent the email to [email protected] -- is there a different address to use?)
Anything else to do?
Thanks.
You could try sending it again. For the email address there's also a Spanish spelling of 'support' (sorry I'm out at the moment can check it), but many claim that goes unanswered anyway.
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Old Sep 19, 17, 8:51 pm
  #643  
 
Join Date: Sep 2014
Location: Melbourne, Australia
Posts: 419
[email protected]

There's also "[email protected]" but I have never used it.

Last edited by Guvner067; Sep 19, 17 at 8:58 pm
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Old Sep 24, 17, 12:07 pm
  #644  
 
Join Date: Nov 2006
Programs: *S (TK), Hyatt Explorist, Hilton Diamond, AA Gold
Posts: 2,321
LM.com seems to have no knowledge of my airport of interest (Luang Prabang (LPQ)). Am I screwed?
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Old Sep 24, 17, 2:48 pm
  #645  
 
Join Date: Jan 2010
Location: CGK/LAX/SUB
Programs: KF,JMB, OZ, SPG,AA,UA,AS
Posts: 1,069
Originally Posted by italdesign View Post
LM.com seems to have no knowledge of my airport of interest (Luang Prabang (LPQ)). Am I screwed?
Didn't know that any *Alliance airlines fly into LPQ. Thai Smile is not part of *Alliance.
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