250 bonus miles for e-store purchases in October 2012
#586
Join Date: Feb 2011
Posts: 296
I've had emails in the last day or so asking for receipts and bank statements for each purchase. I've forwarded on receipts, although I dont think bank statements are necessary.
It's beginning to feel somewhat futile and perhaps not worth the effort(/fight). That said I didn't have as many purchases as some others, so fair play to those who feel differently.
It's beginning to feel somewhat futile and perhaps not worth the effort(/fight). That said I didn't have as many purchases as some others, so fair play to those who feel differently.
#587
Join Date: May 2010
Location: SoCal
Programs: SPG PLAT, AA Plat (2MM), BA, UA/CO
Posts: 442
What email address have you been corresponding with and when did you first complain? Thanks.
xlax
#588
Join Date: Feb 2011
Posts: 296
A few post back soonerfanatic suggested using [email protected] which I did and they replied a couple of days later. Not very helpful replies, as all they did was ask for proof which they can surely see from their own portal. Still, replies perhaps better than silence.
Have you tried either using the form on their site or emailing them?
#590
Join Date: May 2010
Location: SoCal
Programs: SPG PLAT, AA Plat (2MM), BA, UA/CO
Posts: 442
#591
Join Date: Feb 2011
Posts: 296
Had another email yesterday advising that they were investigating the transactions that were below $25 with the relevant departments. In addition they advised that I had to be logged into my LM account when I made the purchases and transact through the LM shopping portal to be eligible for the bonus. Seemed strange to mention that, seeing as though the purchases are tracked and listed as "Paid" in their shopping portal.
#592
Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF , EY Gold
Posts: 1,890
I got a response from a cindy and she said :
Dear ....
It is a pleasure to greet you.
Let us inform you that if it is 40 days since you made your purchase via LifeMiles e-Store and your transaction has not appeared on your account, please complete a Missing Transaction inquiry form by accessing on the next link:
<http://shop.lifemiles.com/moreinfo/pgmissing>
Keep in mind, that in order to earn miles while shopping on line, it is necessary to Sign into your LifeMiles account, using your LifeMiles password and number through our web site http://shop.lifemiles.com/ otherwise, the miles can not be accrued.
Thank you for contacting us.
Best Regards.
Dear ....
It is a pleasure to greet you.
Let us inform you that if it is 40 days since you made your purchase via LifeMiles e-Store and your transaction has not appeared on your account, please complete a Missing Transaction inquiry form by accessing on the next link:
<http://shop.lifemiles.com/moreinfo/pgmissing>
Keep in mind, that in order to earn miles while shopping on line, it is necessary to Sign into your LifeMiles account, using your LifeMiles password and number through our web site http://shop.lifemiles.com/ otherwise, the miles can not be accrued.
Thank you for contacting us.
Best Regards.
#596
Join Date: Apr 2004
Programs: AA, UA, SQ, VA, QF, AF, BA
Posts: 2,865
I sent my stuff in a couple of weeks ago. Last week the same email someone else did.
A few days ago, I sent a reminder but no reply to that one.
Let me inform you that we are checking the response of our department in charge, as soon we get the information we will contact you.
Thanks for your comprehension.
Thanks for your comprehension.
#600
Join Date: Apr 2004
Programs: AA, UA, SQ, VA, QF, AF, BA
Posts: 2,865
Nothing since I last emailed them the reminder a week ago. Does anyone here speak Spanish and want to have a go at phoning them?
The annoying thing is I had some purchases that I can use a portal, I would have used this one but I've lost trust in them since they are dragging their feet on this.
The annoying thing is I had some purchases that I can use a portal, I would have used this one but I've lost trust in them since they are dragging their feet on this.