Asiana Club Status Period Extension due to COVID-19?
May 16, 2020, 10:39 am
#61
Join Date: Jan 2013
Programs: Hilton Diamond, working on OZ Diamond, previously AA EXP, UA 1K, AS MVP75
Posts: 255
no response from [email protected]
normally they response in a couple of days but they might be flooded right now
Is there another way to contact Asiana Club? Calling the US umber is no good anything i ask they just tell me "send us an email and we will see", and thats after being on hold for an hour
normally they response in a couple of days but they might be flooded right now
Is there another way to contact Asiana Club? Calling the US umber is no good anything i ask they just tell me "send us an email and we will see", and thats after being on hold for an hour
May 16, 2020, 2:02 pm
#62
Join Date: Mar 2015
Location: YVR
Posts: 1,076
no response from [email protected]
normally they response in a couple of days but they might be flooded right now
Is there another way to contact Asiana Club? Calling the US umber is no good anything i ask they just tell me "send us an email and we will see", and thats after being on hold for an hour
normally they response in a couple of days but they might be flooded right now
Is there another way to contact Asiana Club? Calling the US umber is no good anything i ask they just tell me "send us an email and we will see", and thats after being on hold for an hour
May 20, 2020, 4:15 pm
#63
Join Date: Jan 2013
Programs: Hilton Diamond, working on OZ Diamond, previously AA EXP, UA 1K, AS MVP75
Posts: 255
finally got a response, after 2 weeks waiting and 3 polite emails reminding them....
“Sorry the extension was handled by our headquater. Since you requested the extention we cannot reverse."
I think the person answering the email thought I ASKEd for the extension....
I'm new to Asiana but looks like this might be the most imcompetent airline ground/loyalty service ever
just when you think things couldn't possible be worse than United/Delta/Etihad/insert your last airline here, the airline industry proves you wrong
“Sorry the extension was handled by our headquater. Since you requested the extention we cannot reverse."
I think the person answering the email thought I ASKEd for the extension....
I'm new to Asiana but looks like this might be the most imcompetent airline ground/loyalty service ever
just when you think things couldn't possible be worse than United/Delta/Etihad/insert your last airline here, the airline industry proves you wrong
May 20, 2020, 4:19 pm
#64
Join Date: Jan 2020
Location: YVR/ICN
Programs: OZ Diamond *G/AC 35K *S/Marriott Bonvoy Platinum/Hilton Gold
Posts: 90
finally got a response
“Sorry the extension was handled by our headquater. Since you requested the extention we cannot reverse."
I think the person answering the email thought I ASKEd for the extension....
I'm new to Asiana but looks like this might be the most imcompetent airline ground/loyalty service ever
just when you think things couldn't possible be worse than United/Delta/Etihad/insert your last airline here, the airline industry proves you wrong
“Sorry the extension was handled by our headquater. Since you requested the extention we cannot reverse."
I think the person answering the email thought I ASKEd for the extension....
I'm new to Asiana but looks like this might be the most imcompetent airline ground/loyalty service ever
just when you think things couldn't possible be worse than United/Delta/Etihad/insert your last airline here, the airline industry proves you wrong
or find a korean friend that could call for you and reach a much more competent agent
May 20, 2020, 5:03 pm
#65
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,885
finally got a response, after 2 weeks waiting and 3 polite emails reminding them....
“Sorry the extension was handled by our headquater. Since you requested the extention we cannot reverse."
I think the person answering the email thought I ASKEd for the extension....
I'm new to Asiana but looks like this might be the most imcompetent airline ground/loyalty service ever
just when you think things couldn't possible be worse than United/Delta/Etihad/insert your last airline here, the airline industry proves you wrong
“Sorry the extension was handled by our headquater. Since you requested the extention we cannot reverse."
I think the person answering the email thought I ASKEd for the extension....
I'm new to Asiana but looks like this might be the most imcompetent airline ground/loyalty service ever
just when you think things couldn't possible be worse than United/Delta/Etihad/insert your last airline here, the airline industry proves you wrong
May 20, 2020, 10:13 pm
#66
Join Date: Jan 2013
Programs: Hilton Diamond, working on OZ Diamond, previously AA EXP, UA 1K, AS MVP75
Posts: 255
Try calling the US OZ Club helpline, then move to the Korea OZ Club helpline. If that doesn’t work, try emailing US OZ Club again and finally, use the Voice of Consumers tool on the OZ website to reach the Korean HQ.
or find a korean friend that could call for you and reach a much more competent agent
or find a korean friend that could call for you and reach a much more competent agent
May 23, 2020, 4:25 am
#67
Join Date: Jul 2017
Programs: DL DM/MM, AS MVPG 100K
Posts: 60
On May 14, I sent them a request to extend my status period which was supposed to end 7/31/20 - should be now 1/31/21. They gave me the following response a few hours later - seems like one should wait until a month before end of evaluation period. "Dear customer,
Thank you for contacting Asiana Airlines. We have received your inquiry and would be happy to assist you. It will be reflected on your account around 1 month before your evaluation period ends. If you have any questions or need more information, please do not hesitate to address us.
Thank you for your patronage of Asiana Airlines.
Sincerely,
Asiana Club
Regional Headquarters, the Americas
Asiana Airlines
Tel: 1-800-227-4262
Thank you for contacting Asiana Airlines. We have received your inquiry and would be happy to assist you. It will be reflected on your account around 1 month before your evaluation period ends. If you have any questions or need more information, please do not hesitate to address us.
Thank you for your patronage of Asiana Airlines.
Sincerely,
Asiana Club
Regional Headquarters, the Americas
Asiana Airlines
Tel: 1-800-227-4262
May 28, 2020, 3:12 am
#69
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,885
May 30, 2020, 2:28 pm
#71
Join Date: Jan 2013
Programs: Hilton Diamond, working on OZ Diamond, previously AA EXP, UA 1K, AS MVP75
Posts: 255
Jun 8, 2020, 7:05 am
#72
Join Date: May 2012
Location: BOS, YYZ, HKG, TPE
Programs: OZ Diamond, DL Gold, QF Gold, HH Diamond, Bonvoy Titanium, WoH Explorist, Shangri-la Jade
Posts: 304
Well, looks like something in the back-end went wrong. Qualification period was set to end April 30th 2020. Was extended to October 31st 2020. Account now shows the reset with the new evaluation period ending April 30th 2022.
Jun 8, 2020, 7:54 pm
#73
Join Date: Mar 2015
Location: YVR
Posts: 1,076
Originally had an extension till Oct 31, 2020. Now it's back to April 30, 2022 as well.
Jun 11, 2020, 3:41 am
#74
Join Date: Jul 2016
Programs: Diamond Asiana Cub // FF Miles&More // Diamond HHonors
Posts: 17
On May 14, I sent them a request to extend my status period which was supposed to end 7/31/20 - should be now 1/31/21. They gave me the following response a few hours later - seems like one should wait until a month before end of evaluation period. "Dear customer,
Thank you for contacting Asiana Airlines. We have received your inquiry and would be happy to assist you. It will be reflected on your account around 1 month before your evaluation period ends. If you have any questions or need more information, please do not hesitate to address us.
Thank you for your patronage of Asiana Airlines.
Sincerely,
Asiana Club
Regional Headquarters, the Americas
Asiana Airlines
Tel: 1-800-227-4262
Thank you for contacting Asiana Airlines. We have received your inquiry and would be happy to assist you. It will be reflected on your account around 1 month before your evaluation period ends. If you have any questions or need more information, please do not hesitate to address us.
Thank you for your patronage of Asiana Airlines.
Sincerely,
Asiana Club
Regional Headquarters, the Americas
Asiana Airlines
Tel: 1-800-227-4262
thanks again for sharing this one
Lmqt
Jun 29, 2020, 12:21 pm
#75
Join Date: May 2012
Location: BOS, YYZ, HKG, TPE
Programs: OZ Diamond, DL Gold, QF Gold, HH Diamond, Bonvoy Titanium, WoH Explorist, Shangri-la Jade
Posts: 304
OZ US CS now saying that the extension only applies to members whose Elite Status will be downgraded before the end of their current status period. It seems if you already have enough miles for re-qualification, they are reversing the extension back to your original date.
And I quote from the email
And I quote from the email
But in your case, you already have accumulated 30,000miles to maintain Diamond status, so, it was not necessary for your case.