Unable to add OZ FF# to UA ticket
Dec 3, 2019, 2:47 pm
#1
Original Poster
Join Date: Dec 2014
Programs: OZ Diamond, QR Gold, HH Gold, IHG Plat, Accor Plat
Posts: 669
Unable to add OZ FF# to UA ticket
I am Diamond on OZ and have purchased several UA flights.
However, when I try and add my OZ FF# when checking in, the UA website and app say it is invalid.
At the airport (LAX and ORD), UA staff are also unable to add it. The lounge staff seem to be able to bring up my details though and have let me in.
Is there a trick like having to precede the FF# with a 0 on UA bookings or something?
However, when I try and add my OZ FF# when checking in, the UA website and app say it is invalid.
At the airport (LAX and ORD), UA staff are also unable to add it. The lounge staff seem to be able to bring up my details though and have let me in.
Is there a trick like having to precede the FF# with a 0 on UA bookings or something?
Dec 3, 2019, 7:25 pm
#3
Original Poster
Join Date: Dec 2014
Programs: OZ Diamond, QR Gold, HH Gold, IHG Plat, Accor Plat
Posts: 669
I have tried cutting and pasting as well as entering manually. The UA staff also entered it manually and it still didn't work.
This is my first time flying UA but I have never had problems collecting Asiana Club miles on OZ, BR, TG, SG, LH, SN, TP, SA, ET, TK etc
This is my first time flying UA but I have never had problems collecting Asiana Club miles on OZ, BR, TG, SG, LH, SN, TP, SA, ET, TK etc
Dec 3, 2019, 7:41 pm
#4
Join Date: May 2012
Location: SYD
Programs: OZ Platinum LifeTime; DL PM; QF Gold; VA Gold; HH Diamond; IHG Diamond
Posts: 1,128
I’ve encountered problems with UA not being able to change the original FFP# to something else at a later date.
most recently, they couldn’t change from my SQ # which was included in the original booking to my OZ #. I couldn’t do it myself online, nor by calling prior to flying, nor on checkin...no idea what the issue was but wasn’t too fussed.
most recently, they couldn’t change from my SQ # which was included in the original booking to my OZ #. I couldn’t do it myself online, nor by calling prior to flying, nor on checkin...no idea what the issue was but wasn’t too fussed.
Dec 6, 2019, 9:43 am
#5
Join Date: Jan 2010
Posts: 1,333
I’ve encountered problems with UA not being able to change the original FFP# to something else at a later date.
most recently, they couldn’t change from my SQ # which was included in the original booking to my OZ #. I couldn’t do it myself online, nor by calling prior to flying, nor on checkin...no idea what the issue was but wasn’t too fussed.
most recently, they couldn’t change from my SQ # which was included in the original booking to my OZ #. I couldn’t do it myself online, nor by calling prior to flying, nor on checkin...no idea what the issue was but wasn’t too fussed.
*A has a lot of issues with codeshares, and the actual fare classes are wildly unpredictable. It would seem like these would be simple problems to solve by having some *A brand standards, but I guess that is just too much to hope for.
Dec 6, 2019, 6:03 pm
#7
Join Date: Jul 2019
Location: Tokyo
Programs: *G (NH); OWS (JL); STE (KE)
Posts: 35
I was unable to add my OZ number to a UA reservation online, but was easily done by a call to UA reservations (in my case, to the UA reservations line in Tokyo). No need to add any additional digits to the number. A quick refresh to the reservation later online showed the OZ number recognised and recognition of *A gold status. I hope the OP finds a solution.