Problem with Asiana Miles & Go program
Jul 10, 2019, 9:02 pm
#1
Original Poster
Join Date: Mar 2017
Posts: 1,716
Problem with Asiana Miles & Go program
I am fairly new to Asiana's Miles & Go program and am already experiencing some unwelcome problems: I recently flew on a two sector Business (J) class ticket on a *A carrier and got no mileage for the first sector but got the mileage for the second sector. When I filed a missing mileage claim to Asiana I received a bogus template response denying the miles claiming it could have been an award ticket, non-mileage earning class and so on. How does one escalate this to someone more sensible?
Jul 11, 2019, 7:34 am
#3
Join Date: May 2012
Location: SYD
Programs: OZ Platinum LifeTime; DL PM; QF Gold; VA Gold; HH Diamond; IHG Diamond
Posts: 1,128
What is the "Asiana Miles & Go" program? Never heard of it.
Are you simply talking about the Asiana frequent flyer program? In that case, it's called "Asiana Club"...
Are you simply talking about the Asiana frequent flyer program? In that case, it's called "Asiana Club"...
Jul 11, 2019, 10:49 am
#4
Original Poster
Join Date: Mar 2017
Posts: 1,716
Jul 16, 2019, 2:47 pm
#5
Join Date: Dec 2015
Location: BHM, ATL
Posts: 32
I had a similar situation recently with one of the legs of a Star Alliance flight not crediting. If you are in the US, try e-mailing [email protected] with your Asiana Club number, details of your flight, and a copy of your boarding pass. YMMV, but for me, they turned around with crediting the miles within 1 business day.