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online retroclaim *A flights to Asiana Club

online retroclaim *A flights to Asiana Club

Old Nov 8, 18, 1:04 pm
  #1  
Original Poster
 
Join Date: May 2017
Location: LON, HKG, TYO
Programs: OZ *G, CX Silver, BA Blue
Posts: 26
Thumbs down online retroclaim *A flights to Asiana Club

seems Asiana has finally introduced the function to retroclaim Star Alliance flight miles online.

However it also seems to not be working properly. Tried to claim SK flights by submitting e-tix/boarding pass on the website, just keeps getting error message saying: "Unable to earn mileage. Check the details under 'Request History' menu.", while there are no details provided under the mentioned menu... My fare class O is definitely eligible to earn miles as I have some other flights on the same ticket under the same class which have been successfully credited into my account automatically.

Anyone had similar problems?
Victor DSCH is offline  
Old Nov 18, 18, 11:33 am
  #2  
pok
 
Join Date: Feb 2017
Posts: 4
Same problem here. Tried to claim OS flight
pok is offline  
Old Nov 24, 18, 8:12 am
  #3  
 
Join Date: Dec 2007
Location: LON BCN SYD
Programs: A3 *G, BA Gold, former BD *G, OZ Diamond Plus *G, VA Gold, AA, DL, EK, QF, Amex
Posts: 1,072
I claimed two UA flights in two separate claims (both part of a ticket for more journeys where the other sectors had credited ok, some with UA and some with other *A carriers) and the two missing UA sectors they posted instantly - the minute I had finished the claim, my mileage in Asiana club increased. I think maybe when you claim it checks a database of flights, and if it does find a match it's an instant post; but if not, it comes up with an error.
wyvern is offline  
Old Nov 26, 18, 1:49 am
  #4  
 
Join Date: Jan 2017
Location: SFO/SJC/OAK
Programs: OZ Diamond (*G), Hilton Diamond
Posts: 1,113
If the automatic claim doesn't work, try sending an email. That's what did the trick for me to get mileage from a LOT sector this year, although it took over a month to resolve.
zeer0 is offline  
Old Nov 26, 18, 4:14 pm
  #5  
pok
 
Join Date: Feb 2017
Posts: 4
Where can I find the email address or contact form?
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Old Nov 26, 18, 4:40 pm
  #6  
 
Join Date: Jan 2017
Location: SFO/SJC/OAK
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Originally Posted by pok View Post
Where can I find the email address or contact form?
[email protected]
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Old Nov 26, 18, 4:55 pm
  #7  
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Join Date: May 2017
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Programs: OZ *G, CX Silver, BA Blue
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Originally Posted by zeer0 View Post
If the automatic claim doesn't work, try sending an email. That's what did the trick for me to get mileage from a LOT sector this year, although it took over a month to resolve.
UK office seems to be quicker, took me 3 days to get the miles credited into my account. that's taking into account the Korean staffs misunderstanding my emails due to their poor English as well.

Originally Posted by pok View Post
Where can I find the email address or contact form?
FYI the UK office is [email protected]
Victor DSCH is offline  
Old Nov 29, 18, 1:27 am
  #8  
pok
 
Join Date: Feb 2017
Posts: 4
Thanks a lot! I will try if it works
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Old Mar 28, 19, 1:35 am
  #9  
 
Join Date: Jun 2008
Location: China
Programs: OZ*G, Nexus, APEC
Posts: 122
Same problem here with my Shenzhen Airlines claim. When I called the US phone number I was told the Asiana Club office was closed. I asked if they could transfer me to the South Korea office seeing how I'm in China and the time zones are similar. I was warned that they might not be able to speak English before I was transferred. The agent who answered the call couldn't speak English, but she did transfer me to another agent who could.

I was asked to send my boarding pass and e-ticket to [email protected]. Luckily I printed my ticket confirmation as a PDF when I purchased the ticket because Shenzhen Airlines doesn't send anything by email, just an SMS message.

I got a reply to my email within 5 minutes saying that they will check my attachments and reply to me soon.
jiajun is offline  
Old Apr 20, 19, 11:52 am
  #10  
 
Join Date: Nov 2008
Location: EDUU
Programs: Marriott Titanium Elite, HH Diamond, PC Plat Amb, BA EC Gold, Asiana Diamond, TK Elite
Posts: 152
Originally Posted by jiajun View Post
Same problem here with my Shenzhen Airlines claim. When I called the US phone number I was told the Asiana Club office was closed. I asked if they could transfer me to the South Korea office seeing how I'm in China and the time zones are similar. I was warned that they might not be able to speak English before I was transferred. The agent who answered the call couldn't speak English, but she did transfer me to another agent who could.

I was asked to send my boarding pass and e-ticket to [email protected]. Luckily I printed my ticket confirmation as a PDF when I purchased the ticket because Shenzhen Airlines doesn't send anything by email, just an SMS message.

I got a reply to my email within 5 minutes saying that they will check my attachments and reply to me soon.
Used the above email as the online form gave an error that my claim couldn't be processed. Didn't got an answer, but 12 hours later my miles were credited to my account. ^
DaveMidknight is offline  
Old Apr 24, 19, 3:55 am
  #11  
 
Join Date: Apr 2019
Location: MUC
Programs: SQ *G, OZ *G, Hyatt Globalist
Posts: 28
I just tried to claim missing miles using their new online portal for star alliance partners. And I'm surprised that the miles got credited to my account almost immediately.
volutes is offline  
Old Sep 16, 19, 6:38 pm
  #12  
 
Join Date: Jun 2009
Location: TPA
Programs: SPG/Marriott Platinum, OZ Gold
Posts: 50
So where can you find the request history menu

Iíve checked everywhere.
happy to submit by email if necessary but canít find where the request history shows up.
thanks
kellejil is offline  
Old Sep 17, 19, 9:35 pm
  #13  
 
Join Date: Jan 2017
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Originally Posted by kellejil View Post
Iíve checked everywhere.
happy to submit by email if necessary but canít find where the request history shows up.
thanks
[email protected]

Expect it to take about a month to get a response.
zeer0 is offline  
Old Sep 20, 19, 6:29 am
  #14  
 
Join Date: Jun 2009
Location: TPA
Programs: SPG/Marriott Platinum, OZ Gold
Posts: 50
Thanks. I heard back in less than 24 hours and they told me they would post it for me but in future to wait for 14 days to claim mileage as their site often gets error messages if trying to claim prior to that time.
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Old Sep 29, 19, 9:56 pm
  #15  
 
Join Date: Jan 2017
Location: PHX, ICN
Programs: OZ Diamond Plus
Posts: 394
I had missing miles from a PHX-SEA-ICN itinerary, first leg AS. I tried online and kept receiving "another mileage number is already attached to this itinerary" or very similar. I waited about a week and then called OZ to see if the AS number was the issue, but they saw no problems. They said I'd have the miles within 48 hours, but they were there within 5 minutes of the phone call.
SightseeMC is offline  

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