FRA-ICN
Nov 7, 2012, 5:39 am
#1
Original Poster
Join Date: Jan 2007
Location: HKG
Programs: BA Silver, MU Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 482
FRA-ICN
Some of the flights would be operated by 77L/772 instead of 744, does anyone know why?
I am booked with a O Class ticket and now I am in I on their system, would OZ offer any compensations for downgrading reward pax?
I am booked with a O Class ticket and now I am in I on their system, would OZ offer any compensations for downgrading reward pax?
Nov 7, 2012, 12:08 pm
#2
Join Date: Jul 2012
Location: London, UK
Posts: 139
This is just a guess but it seems that two 747's usually serve this route. Perhaps they are doing some servicing and so they are out of action for a little bit and the only replacements are 777's.
I see in the next couple of weeks there are lots of instances of 77Ls and 772s operating this route.
Perhaps a more clued up person knows if FRA-ICN has a history of aircraft swaps?
I do not know how it works with compensation though, but I would be interested to know for future reference (especially as I have a flight coming up next year on the same route).
I see in the next couple of weeks there are lots of instances of 77Ls and 772s operating this route.
Perhaps a more clued up person knows if FRA-ICN has a history of aircraft swaps?
I do not know how it works with compensation though, but I would be interested to know for future reference (especially as I have a flight coming up next year on the same route).
Nov 8, 2012, 2:00 am
#3
Join Date: May 2005
Location: Near Lichfield, UK
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Posts: 949
I'm not sure what those booking classes are, but I'm assuming O is economy and I is business?
If this is the case and you have been downgraded to economy from business, then I don't understand why. I would have thought that the 747 has fewer business seats than the 777. From memory the 777 (when I've flown it from LHR) has four or five rows with 7 seats in each row. So that's either 28 or 35 business seats. The 747 only has business upstairs and has 6 rows of 4, which is 24 seats.
If this is the case and you have been downgraded to economy from business, then I don't understand why. I would have thought that the 747 has fewer business seats than the 777. From memory the 777 (when I've flown it from LHR) has four or five rows with 7 seats in each row. So that's either 28 or 35 business seats. The 747 only has business upstairs and has 6 rows of 4, which is 24 seats.
Last edited by Doug_1970; Nov 8, 2012 at 4:26 am Reason: spelling
Nov 8, 2012, 2:36 am
#4
Join Date: Jul 2012
Location: London, UK
Posts: 139
And then the issue is that the 777s don't have First at all, hence the downgrade. Even worse is, if you end up on a 772 (rather than 77L) you don't even have new business class.
Last edited by LondonMiles; Nov 8, 2012 at 6:18 am
Nov 14, 2012, 2:32 am
#7
Join Date: Jul 2012
Location: London, UK
Posts: 139
Nov 14, 2012, 6:31 am
#8
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Since the flight is from an EU airport, Reg 261/2004 would apply, which would requite the airline to reimburse 75% of the cost of the ticket in case of downgrade. This applies to award ticket as well as revenue tickets although the technicalities of refunding miles are more complicated since it requires involvement of the FF programme that issued the miles as well as the downgrading airlines.
What OZ woudl do as a matter of commercial policy as distinct from legal obligations, I do not know.
What OZ woudl do as a matter of commercial policy as distinct from legal obligations, I do not know.
Nov 14, 2012, 6:38 am
#9
Join Date: Mar 2008
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Well OZ does offer you compensation because they are required to by EU law 261/2004. You will receive 70% of the F fare as compensation which in this case would be $3113.60 or €2443.77 since they will be paying you in euros. There is no way for them to get out of this unless of course you were contacted and informed of the changes more than 2 weeks in advance.
Nov 14, 2012, 11:15 am
#10
Join Date: Jul 2000
Location: AUH
Posts: 8,266
I'm sure they'd rather pay LH (or god forbid, even KE) to carry the OP in F compared to paying out >2000EUR in cash, and given the similar flight timings (meaning no resulting delay) I think that would get them out of paying 261/2004 compensation.
Nov 14, 2012, 1:04 pm
#11
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Well OZ does offer you compensation because they are required to by EU law 261/2004. You will receive 70% of the F fare as compensation which in this case would be $3113.60 or €2443.77 since they will be paying you in euros. There is no way for them to get out of this unless of course you were contacted and informed of the changes more than 2 weeks in advance.
p.s. I called OZ HKG and BD (a BMI reward,which couldn't be rebooked, but only cancel the whole ticket) for help, but they kept passing the ball to each other
Last edited by ny911; Nov 14, 2012 at 1:26 pm
Nov 14, 2012, 2:56 pm
#12
Join Date: Jul 2004
Location: PMI
Programs: BA,LH,CX,EK SPG,IC mainly and a few others
Posts: 1,862
They swapped equipment without notice last year, I found out two days before departure (the flight was showing 747 a week before, it was pure accident that i checked). No compensation, offered to put me on LH flight.
My itin was MOW-FRA-ICN, so I would not have been covered by EU Regs anyway.
My itin was MOW-FRA-ICN, so I would not have been covered by EU Regs anyway.
Last edited by LonLH; Nov 14, 2012 at 3:03 pm
Nov 14, 2012, 6:01 pm
#13
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
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Well OZ does offer you compensation because they are required to by EU law 261/2004. You will receive 70% of the F fare as compensation which in this case would be $3113.60 or €2443.77 since they will be paying you in euros. There is no way for them to get out of this unless of course you were contacted and informed of the changes more than 2 weeks in advance.
There is also a question as to whether the payment should be pro-rated to the downgraded leg, assuming this is a multi segment and/or return ticket.
Nov 14, 2012, 6:57 pm
#14
Join Date: Feb 2010
Location: SEL
Posts: 57
They swapped equipment without notice last year, I found out two days before departure (the flight was showing 747 a week before, it was pure accident that i checked). No compensation, offered to put me on LH flight.
My itin was MOW-FRA-ICN, so I would not have been covered by EU Regs anyway.
My itin was MOW-FRA-ICN, so I would not have been covered by EU Regs anyway.
My mother also had an aircraft swap last year, went from Upper Deck 747 to QS 772. She was happy.
Nov 15, 2012, 2:57 am
#15
Join Date: Jul 2004
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Why are you not covered by EU regulation? To my understanding Frankfurt is in Europe and as you start some flight there (it doesnt matter where you came from before), that flight FRA-ICN is covered by the regulation. Using the 261/04 regulation every flight is looked at seperately.
My mother also had an aircraft swap last year, went from Upper Deck 747 to QS 772. She was happy.
My mother also had an aircraft swap last year, went from Upper Deck 747 to QS 772. She was happy.
I was given a choice of QS biz, F on OZ next day, and after some prodding, rebooking on LH F the same day.