Grab to take over Uber's operations in SE Asia - announcement
Apr 15, 2018, 7:36 am
#31
Join Date: Dec 2007
Location: Harrogate
Programs: BA, KL, DL
Posts: 996
Anyway, back on topic. Currently in KL and trying to get a Grab driver to accept a ride request is no easy task. Since the Grab driver sees your destination upon request (unlike Uber), it sure seems that the drivers here aren't willing to pick up fares for anything lower than a certain price level. I've resorted to choosing the "premium" car a couple of times just to get a ride - the price of that car is comparable to the "premium" blue taxi fares, so not really saving any money by using a ride sharing service as a result.
Apr 15, 2018, 11:12 pm
#32
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
I've been living in Kuala Lumpur for the past 6 months, and I've never had that problem with Grab. I often take short rides (less than 2 km) costing under RM 5 and a driver always accepts. They get bonuses awarded, for example by taking 100 rides in 1 week, and short rides are actually attractive to most drivers.
Apr 16, 2018, 1:15 am
#33
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,018
Apr 16, 2018, 6:14 am
#34
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
This may be because these are not ride sharing services unless you are using the ‘hitch’ or ‘pool’ options. These drivers aren’t sharing their ride with you, they are simply on-demand transportation providers or some such. In some countries the cars must be rented by the driver in the same way as hacks rent taxis, just that the drivers are renting from someone other than Uber or Grab.
https://gridwise.io/rideshare/top-6-rideshare-services/
Apr 23, 2018, 1:23 am
#36
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Apr 23, 2018, 12:51 pm
#38
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
Apr 23, 2018, 5:35 pm
#40
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Grab has practicallly no customer service and many of their drivers are simply cowboys making up their own rules. And a sizable chunk of their drivers, mainly in Cambodia, demand money and don't understand grabpay or credit card. Completely unorganized, poor training, poor CS, drivers are not held accountable for major screwups.
I had a driver accept my ride and stated time was 1 minute away, he was two blocks away. Five minutes later the car hadn't moved. I called, he said 5 more minutes so I walked over, the guy was having lunch. What's the penalty for him? nothing. I had another guy recently, messages his plate number because it's different than that stated on the app. Yeah, different car to so I told him to cancel and he got upset. Uber took this kind of garbage very seriously. Grab? "we banned him and reeducated after." What does that even mean?
Additionally, discounts are issued when they enter a market and thereafter only to 'new' users; prices increase otherwise.
I had a driver accept my ride and stated time was 1 minute away, he was two blocks away. Five minutes later the car hadn't moved. I called, he said 5 more minutes so I walked over, the guy was having lunch. What's the penalty for him? nothing. I had another guy recently, messages his plate number because it's different than that stated on the app. Yeah, different car to so I told him to cancel and he got upset. Uber took this kind of garbage very seriously. Grab? "we banned him and reeducated after." What does that even mean?
Additionally, discounts are issued when they enter a market and thereafter only to 'new' users; prices increase otherwise.
Apr 23, 2018, 6:23 pm
#41
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
Grab has practicallly no customer service and many of their drivers are simply cowboys making up their own rules. And a sizable chunk of their drivers, mainly in Cambodia, demand money and don't understand grabpay or credit card. Completely unorganized, poor training, poor CS, drivers are not held accountable for major screwups.
I had a driver accept my ride and stated time was 1 minute away, he was two blocks away. Five minutes later the car hadn't moved. I called, he said 5 more minutes so I walked over, the guy was having lunch. What's the penalty for him? nothing. I had another guy recently, messages his plate number because it's different than that stated on the app. Yeah, different car to so I told him to cancel and he got upset. Uber took this kind of garbage very seriously. Grab? "we banned him and reeducated after." What does that even mean?
Additionally, discounts are issued when they enter a market and thereafter only to 'new' users; prices increase otherwise.
I had a driver accept my ride and stated time was 1 minute away, he was two blocks away. Five minutes later the car hadn't moved. I called, he said 5 more minutes so I walked over, the guy was having lunch. What's the penalty for him? nothing. I had another guy recently, messages his plate number because it's different than that stated on the app. Yeah, different car to so I told him to cancel and he got upset. Uber took this kind of garbage very seriously. Grab? "we banned him and reeducated after." What does that even mean?
Additionally, discounts are issued when they enter a market and thereafter only to 'new' users; prices increase otherwise.
Agreed that the customer service is non-existent.
May 1, 2018, 11:48 pm
#42
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
So I installed Grab app on my phone in view of my future SEA trips. But I am not able to add a credit card, as it seems they do not allow “foreign” credit cards : “sorry, our server reported an error (not supported country = FR for stripe). Please try again later.
What a joke...
What a joke...
May 2, 2018, 2:00 am
#43
Join Date: Sep 2009
Posts: 516
I was able to open a Grab account using my yahoo email. When I tried to set up a grab account (using my US simcard with US number) on my phone with Grab app, I can not complete the set up step. It keeps asking for my gmail or face book account. And it ask me to sign in which using same information I had sign in previously.
I log into my yahoo account and tried to order a taxi thru my yahoo email, the system show it has send me a 6 digit pin code to my cell phone . But I never get it. Then my grab account was suspended due to suspious activity.
I wonder if I can use my US phone number to open another grab account. And if so, how can I sucessfully set up it using Grab app . I do not have a facebook account , only a gmail account.
if someone know how to do it, please kindly show me in detail so that I can have a grab account set up before my next trip to Bali.
Thank you
I log into my yahoo account and tried to order a taxi thru my yahoo email, the system show it has send me a 6 digit pin code to my cell phone . But I never get it. Then my grab account was suspended due to suspious activity.
I wonder if I can use my US phone number to open another grab account. And if so, how can I sucessfully set up it using Grab app . I do not have a facebook account , only a gmail account.
if someone know how to do it, please kindly show me in detail so that I can have a grab account set up before my next trip to Bali.
Thank you
May 2, 2018, 4:09 am
#45
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
So I installed Grab app on my phone in view of my future SEA trips. But I am not able to add a credit card, as it seems they do not allow “foreign” credit cards : “sorry, our server reported an error (not supported country = FR for stripe). Please try again later.
What a joke...
What a joke...
You are located in a "not supported country" because Grab doesn't operate where you are located.....until you are in one of the countries where Grab is operating, you won't be able to complete the set-up/registration. Once you're in Thailand, Vietnam, Malaysia, Singapore, etc., with a local SIM card, you'll be able to add your credit card.