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PNH (Phnom Penh) turnaround over a short time.

PNH (Phnom Penh) turnaround over a short time.

Old May 11, 17, 11:21 pm
  #16  
 
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i do remember seeing some Transit sign and a kind of unmanned transfer desk. No idea if they can handle all airlines or if it is even in operation.

Last edited by blandy62; May 12, 17 at 3:04 am
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Old May 12, 17, 2:51 am
  #17  
 
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AH.
If I don't want to pay, and they don't let me transit.
I could be like Tom Hanks in the terminal then...
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Old May 12, 17, 3:03 am
  #18  
 
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Originally Posted by ermen View Post
AH.
If I don't want to pay, and they don't let me transit.
I could be like Tom Hanks in the terminal then...
i guess more like being put in detention for a few hours and then back on the first plane from where you first originated
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Old May 12, 17, 4:01 am
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Originally Posted by blandy62 View Post
i guess more like being put in detention for a few hours and then back on the first plane from where you first originated
But I have an onward ticket.. I would rather they put me onto that plane
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Old May 12, 17, 4:43 am
  #20  
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Originally Posted by blandy62 View Post
i do remember seeing some Transit sign and a kind of unmanned transfer desk. No idea if they can handle all airlines or if it is even in operation.
There used to be but the airport's been completely revamped and I don't believe that door exists anymore.
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Old Jun 12, 17, 8:46 am
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I have a clear update here.
Note this is with a pre-printed OLCI KA BP. Transferring MH to KA.

1. There IS prominant transfer counter/area/signage just before the stairs and lifts that take you to immigration control. There is an unmanned counter, and a manned Xray machine.

2. There IS a sign there that says for transfer issues, speak to the xray machine operator. I spoke to him but he was clueless and insisted he could not let me through unless accompanied by staff. And that I had to go landside to do checkin (why would I want to do that?). The doors to the airside area are only 2m past the xray machine, and that door is mainly used by staff.

3. There is also a transfer desk, but that is also unmanned with no airline staff present.

4. Xray man ended up flagging some random staff down who was totally unhelpful. And said I needed to go out (ie clear immi and pay for that stupid visa which costs US$30). Useless.

5. In the end, there was a lovely lady who worked for the checkin area of the airport (different uniform) whom the xray operator flagged down. I explained to her, she did not seem to think it would work, and said I needed to contact KA staff and go out. ended up speaking to her more, negotiating, begging, explaining. I pointed to my plane which I could see, and said I needed to get onto it. And in the end she agreed to help, took my name, went to the KA counter at the departure gate (25m away).

6. In the end, she came back 3mins later and said I can come through. And xray operator dutifully scanned my luggage and let me through the magical door.

7. Spoke to the lovely lady again and she said that the xray operator doesn't normally know anything, and you need to get someone from checkin. She said the xray man should normally call someone.

So, in typical 3rd world fashion, there is no established process, but seems to rely on hussle and negotiating.

I was tempted to pull out a $5 note or run across that 2m airside and wonder if the xray operator would react... but decided against the possibility of spending time in a PNH jail.

So my tip is, it would be worthwile to get the airline airport contact number, maybe to call if there are issues. Be prepared to hussle for a while. And also be prepared to pay the US$30 voa fee.

That aside, why have a transit process / sign when you do not intend to make it work properly. Just leaves a sour taste and makes me not want to go back to PNH again.

If anyone knows anyone at a senior level at the Cambodian airport management, would be worth giving feedbacking. Or even at a government level, on how this sort of behaviour just ruins the image of the place...
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Old Jun 12, 17, 6:01 pm
  #22  
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Originally Posted by ermen View Post
I have a clear update here.
Note this is with a pre-printed OLCI KA BP. Transferring MH to KA.

....
That's entirely believable sadly.

Questions: The woman who did all the legwork for you, was she wearing a yellow shirt? Those are the airport staff, any other color would indicate airline staff.

Also, you must have come in at gates 5-8 because the other side of stairs/escalator to immigration (gates 9-12) do not have the sign present IIRC.

Happy to hear it worked out for you, TBH I wouldn't have expected it to.


Originally Posted by ermen View Post
Spoke to the lovely lady again and she said that the xray operator doesn't normally know anything.....
Incompetence is everywhere.

Originally Posted by ermen View Post
So, in typical 3rd world fashion, there is no established process, but seems to rely on hussle and negotiating.
We have a winner.

Originally Posted by ermen View Post
If anyone knows anyone at a senior level at the Cambodian airport management, would be worth giving feedbacking. Or even at a government level, on how this sort of behaviour just ruins the image of the place...
Don't waste your time pondering this action another second, they wouldn't care anyway.
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Old Jun 12, 17, 6:58 pm
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thanks for the feedback on your exprience there. That's good to know....

But good ot hear that eventually it all turn well for you
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Old Jun 12, 17, 8:23 pm
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Originally Posted by dsquared37 View Post
That's entirely believable sadly.

Questions: The woman who did all the legwork for you, was she wearing a yellow shirt? Those are the airport staff, any other color would indicate airline staff.

Also, you must have come in at gates 5-8 because the other side of stairs/escalator to immigration (gates 9-12) do not have the sign present IIRC.

Happy to hear it worked out for you, TBH I wouldn't have expected it to.
No I came in gate 9/10. There are 2 official signs + 1 unofficial sign actually (and very clear - so you would have thought it was a properly functioning thing)
(i) when you disembark the plane.
(ii) just before you head down the stairs to immigration.
(iii) Paper notice to ask the x-ray operator on how to transit (just before the stairs to immigration, at the "transit area")

The woman who did the legwork was wearing an light orange/beige blazer. She was really nice actually and i wish i could have tipped her. She seemed to know / work with the KA guy manning the departure gate (he was wearing KA uniform).

At the end of the day, all you needed was someone to flag the agent at the gate, and they will arrange for someone to bring you through.

That said, I was glad to make it through without paying that US$30 voa fee! They used to have transit visas but that seems to have been well and truly gone now (I asked the VOA desk)
And that place doesn't accept APEC cards too


Come to think of it, you can actually do a "turn-around" easily though. At PNH, you almost deplane the same area as the departures. When you walk past the departure holding lounge as you exit the aerobridge, you can easily get the attention of the staff manning the departure gate, I think they will be able to sort you out (for same plane turnaround).

As a fallback, if you are trying to transit, maybe ask those staff at the departure gate to get the attention of the relevant airport staff. @:-) And as a final fall back - pay the US$30!
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Old Jun 12, 17, 8:47 pm
  #25  
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Originally Posted by ermen View Post
No I came in gate 9/10. There are 2 official signs + 1 unofficial sign actually (and very clear - so you would have thought it was a properly functioning thing)
Interesting.

I'm often deplaning in newer terminal area (8-12) and never noticed the signs. Recently we parked at 6 and only then did I see a transit sign.

/shrug
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Old Jan 22, 18, 2:30 am
  #26  
 
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Thumbs up Transfer worked well

In 2018 I transferred TYO-NH-PNH-VN-HAN on one ticket. NH was unable to check me in for VN so I had boarding pass to PNH only. To be on the safe side I had bought a Cambodian e-visa in advance (to save time if I had to go through immigration) but I preferred transferring to save me from security, customs and all.

Upon disembarking I chose the transfer lane where a man (in beige shirt) was waiting. There were a couple of other passengers on my flight who were transfering as well. The other passengers had already received their VN boarding passes so they could go straight through. As I didn't have a boarding pass the man took my passport, escorted me through the simple x-ray and asked me to wait at the gate.

A few minutes later he came back with boarding pass and lounge invitation.

Given what I had read in this thread I was expecting much worse but this process worked very smoothly and took less than 10 minutes. It was a great experience!
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