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Moving points to CO - advice requested

Moving points to CO - advice requested

Old Nov 12, 08, 2:05 pm
  #1  
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Moving points to CO - advice requested

Hello,

Last year i moved 25k points from my CO account to my Amtrak account. I don't really use Amtrak, but I thought it would be good to have just in case. Now I need the points back in my CO account. Surprisingly, I found out that they no longer allow the transfer from non elite accounts (starting, May 2008 - I never got any notice on the policy change.) Of course, I can get a CC and then be able to transfer it, but I rather not do that too. I called their customer service, but they were very strict and unhelpful.

Any advice?

Thanks.
oresh is offline  
Old Nov 12, 08, 3:25 pm
  #2  
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Originally Posted by oresh View Post
I called their customer service, but they were very strict and unhelpful.
They were unhelpful, or they were just unwilling to break the rules for you?
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Old Nov 12, 08, 7:57 pm
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Originally Posted by oresh View Post
I don't really use Amtrak ... Of course, I can get a CC and then be able to transfer it, but I rather not do that too.
Of course not! Because then you would have to BUY TICKETS and TRAVEL on Amtrak (THE HORRORS ) before you could do the transfer!
I called their customer service, but they were very strict and unhelpful.
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Old Nov 13, 08, 6:58 am
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I'm afraid you're stuck, Oresh.

You could always go over to Coupon Connection and see if there's a way to work out a trade with someone else, but as far as getting those points back into CO, I think you're out of luck.
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Old Nov 13, 08, 8:03 am
  #5  
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Originally Posted by nerd View Post
They were unhelpful, or they were just unwilling to break the rules for you?
I did not ask to break the rules, just bend them a little;0 - seriously - i believe that that's what customer service is supposed to be about - understanding the specific case and applying exceptions when needed. Most companies don't share my view on that, unfortunately.

I believe that by being rigid, they lose much more than they gain. I will now avoid Amtrak whenever I can.
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Old Nov 13, 08, 2:26 pm
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Originally Posted by oresh View Post
I will now avoid Amtrak whenever I can.
I guess that won't be too difficult for you.

Originally Posted by oresh View Post
I don't really use Amtrak, ...
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