Using upgrade coupon eliminates class bonus?
 

I just noticed something odd. On my last several uses of coupons to upgrade from Acela Business to Acela First, the posted points I received included no class bonus at all. I am not sure if the "right" answer is that I should receive a 25% bonus based on the fare I bought or a 50% bonus based on the fare I traveled. But surely it shouldn't revert to a 0% bonus just because I used a coupon, right? Anyone else seen this?

Yeah, I just looked at my last upgrade (Acela BC to FC) which was in May and there was no class bonus of any kind. Weird.

This has happened to me on every Acela trip I have upgraded in the past year (about a dozen). I did call a number of times last year to have the error manually corrected.

Thanks. I am planning to use another coupon this week and then I will give them a call to get them all fixed. Curious, when they corrected it, did you get the business class bonus or first class bonus? I remember under the old iteration of the program, using a coupon for F gave you F earnings, but I was never sure if that was intended.

I got the credit for class paid (business), which is what I think the rules say (can't recall for sure). FWIW, my trips this year were early on during Omicron surge and my fares from NYC to Boston were only $49, so I didn't bother calling as wait times on the phone just were not worth the bother. If felt good enough about Acela F for $49 :)

Ha. I won't disclose the fare I paid, but suffice to say the days of $49 Acela tickets are over.