Coronavirus in the US. What would Amtrak do?
#1
Original Poster
Join Date: May 2000
Location: Knoxville TYS TN
Programs: Hilton (D)
Posts: 256
Coronavirus in the US. What would Amtrak do?
Transportation to Asia is under explicit restriction or experiencing significant passenger decline as a result of personal choice or business policy. If the coronavirus spreads within the US, what would you do as an armchair CEO of Amtrak?
#2
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,016
No use over thinking and/or over reacting to a hypothetical. (as tends to be the way in USA)
Many people on Amtrak today with flu passing that on to other passengers
Many people on Amtrak today with flu passing that on to other passengers
Last edited by Mwenenzi; Jan 31, 2020 at 5:37 pm
#4
Original Poster
Join Date: May 2000
Location: Knoxville TYS TN
Programs: Hilton (D)
Posts: 256
Many US companies established or rewrote their Pandemic policy as a result of SARS. The spread of Coronavirus has already triggered the first stages of Pandemic policy for many of them (sharing with employee's there is a policy, and what next steps would look like). Here's an excerpt from Amtrak's. By our own accounts Amtrak has trouble knowing winter is coming. For the sake of customers and employees, who don't have the option to "work from home", I hope what Amtrak does is early, effective, and visible.
Pandemic Flu Program
Amtrak has been actively working on the potential impact of pandemic flu on passengers, contractors and employees. A Pandemic Flu Task Group was organized in 2005, with representatives from impacted or key departments. During 2009, the company closely monitored the seasonal flu outbreak situation and followed Center for Disease Control and Prevention (CDC) recommendations.
The company had already developed and activated its Pandemic Flu Plan when the Pandemic Emergency was announced in June 2009 by the World Health Organization (WHO) and the CDC.
Steps taken as part of the Pandemic Flu Plan included:
• Promoting healthy habits, like frequent hand washing, one of the primary prevention techniques.
• Providing the seasonal flu vaccine to employees who wish to protect themselves from the seasonal flu.
• Providing non-alcohol-based hand sanitizing wipes for use aboard trains (since a non-alcohol sanitizer is non-flammable and still CDC-acceptable) and alcohol-based hand sanitizers for other locations.
• Monitoring workforce absenteeism patterns and managing headcount to ensure or adjust continuity of operations at the division and department level.
Establishing and communicating protocols for handling customers, passengers and employees who are symptomatic.
• Implementing the Amtrak Serious Communicable Disease Protocol and procedures for employees interfacing with members of the traveling public who are or become ill.
• Providing flu kits (sanitizer, gloves, N95 mask) for on-board service employees, to be deployed at a time determined by the Chief Operating Officer.
• Implementing a Pandemic Leave Policy.
• Determining that current Amtrak cleaning practices using disinfectants for equipment cleaning are effective against flu viruses, including H1N1.
Amtrak provided seasonal flu vaccines to employees free of charge. More than 4,500 Amtrak employees took advantage of this voluntary vaccination program.
Pandemic Flu Program
Amtrak has been actively working on the potential impact of pandemic flu on passengers, contractors and employees. A Pandemic Flu Task Group was organized in 2005, with representatives from impacted or key departments. During 2009, the company closely monitored the seasonal flu outbreak situation and followed Center for Disease Control and Prevention (CDC) recommendations.
The company had already developed and activated its Pandemic Flu Plan when the Pandemic Emergency was announced in June 2009 by the World Health Organization (WHO) and the CDC.
Steps taken as part of the Pandemic Flu Plan included:
• Promoting healthy habits, like frequent hand washing, one of the primary prevention techniques.
• Providing the seasonal flu vaccine to employees who wish to protect themselves from the seasonal flu.
• Providing non-alcohol-based hand sanitizing wipes for use aboard trains (since a non-alcohol sanitizer is non-flammable and still CDC-acceptable) and alcohol-based hand sanitizers for other locations.
• Monitoring workforce absenteeism patterns and managing headcount to ensure or adjust continuity of operations at the division and department level.
Establishing and communicating protocols for handling customers, passengers and employees who are symptomatic.
• Implementing the Amtrak Serious Communicable Disease Protocol and procedures for employees interfacing with members of the traveling public who are or become ill.
• Providing flu kits (sanitizer, gloves, N95 mask) for on-board service employees, to be deployed at a time determined by the Chief Operating Officer.
• Implementing a Pandemic Leave Policy.
• Determining that current Amtrak cleaning practices using disinfectants for equipment cleaning are effective against flu viruses, including H1N1.
Amtrak provided seasonal flu vaccines to employees free of charge. More than 4,500 Amtrak employees took advantage of this voluntary vaccination program.
#5
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When this new virus got hyped up in the media, Amtrak started using a special disinfectant in the on-board toilets before each train leaves home. That's the current response.
#6
Join Date: Mar 2012
Posts: 284
Next!
Last edited by zephyr17; Feb 16, 2020 at 1:12 pm
#7
Join Date: Feb 2020
Posts: 1
The long-distance trains need to be better disinfected. Capital Limited for one. I've traveled on it for years-- coughing passengers, one girl lying on 2 seats, obviously sick, the conductor spoke to her and left her there -- then a man who was either drunk or sick, smelling to high heaven occupying 2 seats for the whole trip. Some of us moved into the observation car and stayed there for the next 8 hours - the bathrooms got so bad we got off in Maryland and took Metro home from there. Another time, a woman wearing a face mask, coughing for hours, right behind me -- People took one look at her and left the car -- I too moved away but it was too late-- I got terribly sick with a bad cold. And then there are the North Carolina (stinky, dirty) trains, and the Florida trains, crowded, stinky, dirty, gross bathrooms. This is all recent, by the way.
#9
FlyerTalk Evangelist
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Just got an email from the Amtrak CMO...
Dear Stimpy,
The safety of our customers and employees is Amtrak's top priority. We are closely monitoring the Covid-19 situation and are taking action based on guidance from public health experts. In order to maintain a safe environment and address customer concerns, we are taking measures including: • Enhanced cleaning protocols. We have increased the frequency of cleaning service on our trains and at our stations. • Additional antibacterial products. We have increased the quantity of sanitizers and disinfectant wipes available for customers and employees throughout our trains and stations. • No change fees on bookings made through April 30, 2020. We are waiving change fees so you can book travel on Amtrak® with confidence, knowing you have the flexibility to change your plans.
We will continue to respond to the latest on Covid‑19 with customer and employee safety top of mind. As always, we will strive to create a safe and enjoyable experience for your Amtrak journey — and we hope to see you on board soon. Thank you for being an Amtrak Guest Rewards® member.
Sincerely,
Roger Harris
Chief Marketing and Revenue Officer
Dear Stimpy,
The safety of our customers and employees is Amtrak's top priority. We are closely monitoring the Covid-19 situation and are taking action based on guidance from public health experts. In order to maintain a safe environment and address customer concerns, we are taking measures including: • Enhanced cleaning protocols. We have increased the frequency of cleaning service on our trains and at our stations. • Additional antibacterial products. We have increased the quantity of sanitizers and disinfectant wipes available for customers and employees throughout our trains and stations. • No change fees on bookings made through April 30, 2020. We are waiving change fees so you can book travel on Amtrak® with confidence, knowing you have the flexibility to change your plans.
We will continue to respond to the latest on Covid‑19 with customer and employee safety top of mind. As always, we will strive to create a safe and enjoyable experience for your Amtrak journey — and we hope to see you on board soon. Thank you for being an Amtrak Guest Rewards® member.
Sincerely,
Roger Harris
Chief Marketing and Revenue Officer
#10
Original Member, Moderator: Hotel Deals and MilesBuzz
Join Date: May 1998
Location: Washington, DC
Posts: 14,257
Amtrak suspends nonstop Acela service between DC and New York due to coronavirus
Amtrak has cancelled its Acela nonstop service between Washington, D.C. and New York as one of its safety measures amid concerns regarding the spread of the coronavirus. The Acela nonstop service will be temporarily suspended starting Tuesday, March 10 until Tuesday, May 26.
https://www.msn.com/en-us/travel/new...us/ar-BB10Sy1g
https://www.msn.com/en-us/travel/new...us/ar-BB10Sy1g
#11
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
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Hilarious that they call the removal of the non-stop train a "safety measure". It is actually safer as all those filthy people from Maryland, Delaware, Pennsylvania and New Jersey can't board the train.
#12
Join Date: Aug 2015
Posts: 311
To be fair, Amtrak's actual press release separates what they're doing for safety (cleaning more, allowing you to change/cancel) and what they're doing for business reasons (suspending the non-stops). The MSN article is morphing them together.
https://media.amtrak.com/2020/03/amt...e-environment/
https://media.amtrak.com/2020/03/amt...e-environment/
#13
Join Date: Jul 2003
Location: Washington DC
Posts: 1,357
Amtrak has cancelled its Acela nonstop service between Washington, D.C. and New York as one of its safety measures amid concerns regarding the spread of the coronavirus. The Acela nonstop service will be temporarily suspended starting Tuesday, March 10 until Tuesday, May 26.
https://www.msn.com/en-us/travel/new...us/ar-BB10Sy1g
https://www.msn.com/en-us/travel/new...us/ar-BB10Sy1g
#14
#15
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,425
What is surprising to me is how quickly they gave up on it. I feel like they just rolled out the nonstop a couple months ago.