Points Stopped Posting Completely?
 

So I ride Acela F 2x/week, have been doing so on the same routes for ~6 months now. In the beginning, points would take ~1 week to post. At some point a couple months ago, it got to where they were posting lightning fast - sometimes inside of 24 hours. Now, however, they've stopped posting altogether - nothing since November, even though I've done 3 or 4 trips since then. My booking tool hasn't changed, and since I use the mobile app to pull my tickets for validation, it's clear that the tickets are tied to my AGR number. Curious if anyone else has had this systemic issue and if they've received any resolution. I'm very close to top tier status (for what that's worth...) and want to at least ensure that all trips count. I don't feel that requesting credit on every individual ride is the best way to achieve this...

I ride several times a week and my last posted points are from 11/26. But that is not unusual in my experience- they seem to take 2-3 weeks to post for me.

I'm in the same boat. Points were posting pretty consistently (and rapidly) this year.

Now, we're back to the old ways - 2-3 weeks.

Thanks, all, much appreciated. Sounds unfortunately systemic - maybe the hamster fell off the wheel after Thanksgiving? And at a bad time for it too - I'm gonna be pretty close on status, to the point where an additional ride to somewhere and back might be worth it if I come up short. But not really any way to know, given that I can't even accurately sort out my starting TQP level, because it seems to fluctuate day to day without any activity posting...

If you go to the transactions page, it will show you the number of TQPs you have earned for each trip. Paste that in Excel, sum it up, and then add the TQPs you will earn from unposted transactions. That should give you a pretty accurate view of how close you are.

Not ideal, but it is a decent workaround I have used before.

I travel so much with Amtrak that I keep a spreadsheet of trips taken/planned, so I know exactly where I am on the TQP radar. :)

Yes, should have been doing manual accounting all along but frankly the system was running so nicely for the last couple months that I got lulled into complacency. Now, half the time I can't even get my profile to load!

Somebody must have gone down there with a plunger and unclogged the pipes because everything is going again.

No points posting for over a few weeks now; trips taken don't even show up in past trips on the my account page.

Amtrak should stop publish these kind of messages on its website if it can't follow through:

After missing points request form has been submitted, the following message is presented:

All lies!

I'm glad to hear I'm not the only one! Points from trip in Acela F never posted and nada after submitting the missing points request. Have you tried calling?

My experience has been that there are customer service reps who can help with this kind of stuff, but cannot be reached by the usual AGR or Amtrak phone numbers, and can only be communicated with via email. If I remember correctly, the AGR phone rep did give me the email address to write to, and I received a pretty quick and on-point reply. Maybe call and ask for the email address to contact "customer support"? OK, I just checked my emails, and I emailed to [email protected], which is the Office of Customer Relations.

Thanks! Just to follow-up on this. I called, and wrote to Amtrak based on the above email as provided - apparently per CS, Amtrak is going through some kind of system migration of its Guest Rewards program. My mid-April trip finally posted 1.5 months later (in early June); although the actual travel date was incorrect.

I sincerely hope Amtrak is not posting these one at a time manually. At this glacial pace, my May trips will probably show up next month...

There was a notification on the Amtrak web site at the page where you fill out the form for missing points that points were currently taking up to 30 days to process. I went back there just now to copy that message for my reply and see that it is now gone. So hopefully they have completed the migration.

I took Amtrak last month, and points for each leg of the trip posted after about three days (which is normal to better than usual given my pre-covid experience.) However, the date of travel for both legs was off by a day. I thought that was weird.

Same. I traveled on April 18, and the posting indicated April 17.

Thanks for the data point. My May travels on Amtrak -> May 2 and May 9 - still nothing as of last night. I am going to check back in a month or so, hopefully it would post by then...I only need one trip posting, really, just to reset my points expiration period.