Amtrak devaluing points for Thanksgiving travel?
I have a kid in school and having her take a Northeast Corridor train to visit family for Thanksgiving seems like a no-brainer. The fares at Thanksgiving seem sky-high to me -- like at almost a dollar a mile for coach -- but I guess Amtrak is being run more like a business these days. But what I found appalling is that Amtrak seems to be specifically devaluing Guest Rewards points for Thanksgiving travel to a penny a point from almost 3x that. So not only do you have to pay 2x the regular fare, you have to pay 3x that price to use points. It seems absolutely nuts and absolutely disrespectful to their loyal customers. Have they done this before? I assume what I'm seeing is not some sort of glitch.
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This has been a “feature” of AGR since the program was revamped in 2016 (previously peak dates were blacked out for non-elites). See the Blackout Dates section of the wiki on this post: Introducing the next stop for Amtrak Guest Rewards
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Originally Posted by tonei
(Post 31553052)
This has been a “feature” of AGR since the program was revamped in 2016 (previously peak dates were blacked out for non-elites). See the Blackout Dates section of the wiki on this post: Introducing the next stop for Amtrak Guest Rewards
The sticky says the number of points can be increased by up to 100 percent. I'm seeing almost 300%. I think this is absolutely disgraceful. In a revenue-based system, the redemption rate should never change on a fare class, yet alone by 300%! |
It's simply a closed loop currency. Demand up = price up.
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Originally Posted by Often1
(Post 31553620)
It's simply a closed loop currency. Demand up = price up.
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I would recommend trying to make a booking on the Android/iOS app to see if there is a discrepancy in the number of points required. @:-);)
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Makes more sense to me than the way they just devalue points if you want to book the Acela. No idea why redemption rate should change based on the train.
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yikes I've been running the numbers. Normally a point is worth 2.9 cents on a regular train and 1.7 cents on Acela. Thanksgiving weekend on regionals it's ranging between 1.4 cents and 1 for regionals.
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Originally Posted by iahphx
(Post 31553899)
Actually, it's simply a management decision to fleece its customers at peak times by making their points less valuable. It would be like an airline charging 100,000 miles for a one way domestic ticket during Thanksgiving week. It's evil, but so little attention is paid to this program that I guess they think they can get away with it. Heck, they might even not realize how evil they're being.
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seat38a I think there's a case that doing so is more straightforward. Trying to sort out whether blackouts (or other inventory controls) make more sense than this is a fun debate.
As to the bit about the Acela, there's actually a very blunt logic to that: -First, Amtrak functionally offers extra points for paid reservations on the Acela (25%/50% depending on class-of-service), so boosting the underlying points cost isn't absurdly out-of-line. -Second, there's a clear attempt to incentivize the business-heavy Acela crowd to either pay cash on their expense account and/or to burn points for upgrade cards (getting 5 upgrade cards for 10k-points and then converting Acela Business to Acela First on WAS-NYP generally represents a net value of about $750 for the 10k points, so it is a sweet spot for the expense account brigade...though even for some other trips where the coach and business class prices don't move in concert it can be a decent deal if the coach fare is far cheaper than the Business Class fare). A note, by the way: I'm Select Executive (I have been for years). For the Acelas on Thanksgiving Wednesday, I'm "only" showing 78 points per dollar (i.e. a 2:1 penalty) instead of the 117 points per dollar when I'm logged in. |
Originally Posted by GrayAnderson
(Post 31557292)
A note, by the way: I'm Select Executive (I have been for years). For the Acelas on Thanksgiving Wednesday, I'm "only" showing 78 points per dollar (i.e. a 2:1 penalty) instead of the 117 points per dollar when I'm logged in.
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Originally Posted by iahphx
(Post 31553899)
Actually, it's simply a management decision to fleece its customers at peak times by making their points less valuable. It would be like an airline charging 100,000 miles for a one way domestic ticket during Thanksgiving week. It's evil, but so little attention is paid to this program that I guess they think they can get away with it. Heck, they might even not realize how evil they're being.
The time to grab scarce well-priced seats was a good while ago. |
The issue isn't that they are charging more, rather that they are disproportionately charging more to customers using AGR points. If prices for both cash and points went up at the same rate this wouldn't be an issue.
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Originally Posted by danib62
(Post 31558120)
The issue isn't that they are charging more, rather that they are disproportionately charging more to customers using AGR points. If prices for both cash and points went up at the same rate this wouldn't be an issue.
When Amtrak (or other service providers such as air carriers) can sell tickets for cash, they price awards at a disproportionately high level in order to encourage the cash purchases. It is simply a less black and white version of blacking out peak travel times for award travel. E.g., you may still purchase the ticket, but it won't be cheap. |
And just like blackouts infuriate customers so does this, except this is a little more insidious because unless you’re attuned to point valuations (which the average consumer isn’t) you won’t even necessarily realize what is going on.
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