Anderson brings FCM to Amtrak
Jun 8, 2018, 1:19 pm
#1
Original Poster
Join Date: Jun 2014
Location: PSC
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Anderson brings FCM to Amtrak
Have a ticket booked on 177 tonight BOS-NYP, roughly 3 hours before departure I get a notification from the Amtrak app to upgrade to Business for $19.
Definitely not worth $19 for a a little more legroom and a free can of soda, but interesting idea nonetheless. I snagged a $39 saver fare on the trip and I think Biz was ~2x the price.
Definitely not worth $19 for a a little more legroom and a free can of soda, but interesting idea nonetheless. I snagged a $39 saver fare on the trip and I think Biz was ~2x the price.
Jun 8, 2018, 3:14 pm
#2
Join Date: Jul 2004
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This is actually a great development. Prior to e-ticketing, Amtrak used to offer on-board upgrades for the lowest published accommodation charge bucket, including for sleepers. It was very low-tech as it involved the conductor writing out a paper ticket and calling their operations center to block off the space (or, in the pre-cell-phone era, having the next staffed station's agent do so). Some conductors even made announcements to advertise the availability of paid upgrade space. There were also "phone-based FCM" offers: When inventory management identified rooms that were likely to be perishable inventory, they'd call booked coach pax a day or two before travel and offer upgrades at an unpublished discount. I benefited from both programs many times in the late '90s-'00s.
More recently, with e-ticketing, on-board upgrades were abolished and there were no special offers of any kind. So, upgraded seats/rooms would go unsold even as they priced into high-bucket inventory. Sounds like Amtrak is getting smarter about this. Unlike at Delta, FCM is much less likely to cause elites to miss out on upgrades (unless it rolls out to certain peak Acela departures).
More recently, with e-ticketing, on-board upgrades were abolished and there were no special offers of any kind. So, upgraded seats/rooms would go unsold even as they priced into high-bucket inventory. Sounds like Amtrak is getting smarter about this. Unlike at Delta, FCM is much less likely to cause elites to miss out on upgrades (unless it rolls out to certain peak Acela departures).
Jun 8, 2018, 3:51 pm
#3
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
This is actually a great development. Prior to e-ticketing, Amtrak used to offer on-board upgrades for the lowest published accommodation charge bucket, including for sleepers. It was very low-tech as it involved the conductor writing out a paper ticket and calling their operations center to block off the space (or, in the pre-cell-phone era, having the next staffed station's agent do so). Some conductors even made announcements to advertise the availability of paid upgrade space. There were also "phone-based FCM" offers: When inventory management identified rooms that were likely to be perishable inventory, they'd call booked coach pax a day or two before travel and offer upgrades at an unpublished discount. I benefited from both programs many times in the late '90s-'00s.
More recently, with e-ticketing, on-board upgrades were abolished and there were no special offers of any kind. So, upgraded seats/rooms would go unsold even as they priced into high-bucket inventory. Sounds like Amtrak is getting smarter about this. Unlike at Delta, FCM is much less likely to cause elites to miss out on upgrades (unless it rolls out to certain peak Acela departures).
More recently, with e-ticketing, on-board upgrades were abolished and there were no special offers of any kind. So, upgraded seats/rooms would go unsold even as they priced into high-bucket inventory. Sounds like Amtrak is getting smarter about this. Unlike at Delta, FCM is much less likely to cause elites to miss out on upgrades (unless it rolls out to certain peak Acela departures).
Jun 11, 2018, 7:32 pm
#5
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Join Date: Aug 2010
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"First Class Monetization". It is a term originated by DL passengers upset that DL, a for-profit company, was selling F seats on flights for less than the full fare difference and thus depriving people who wanted freebie UG's.
Here, I guess it is people complaining that if Amtrak sells UG's, they won't be able to use UG certificates. I'm not sure I understand how that is.
For what it's worth, OP may not want to pay $19 for a J seat on a regional, but that's fine. There are tons of people who will.
Here, I guess it is people complaining that if Amtrak sells UG's, they won't be able to use UG certificates. I'm not sure I understand how that is.
For what it's worth, OP may not want to pay $19 for a J seat on a regional, but that's fine. There are tons of people who will.
Jun 11, 2018, 7:49 pm
#6
FlyerTalk Evangelist
Join Date: Jun 2002
Location: n.y.c.
Posts: 13,988
"First Class Monetization". It is a term originated by DL passengers upset that DL, a for-profit company, was selling F seats on flights for less than the full fare difference and thus depriving people who wanted freebie UG's.
Here, I guess it is people complaining that if Amtrak sells UG's, they won't be able to use UG certificates. I'm not sure I understand how that is.
For what it's worth, OP may not want to pay $19 for a J seat on a regional, but that's fine. There are tons of people who will.
Here, I guess it is people complaining that if Amtrak sells UG's, they won't be able to use UG certificates. I'm not sure I understand how that is.
For what it's worth, OP may not want to pay $19 for a J seat on a regional, but that's fine. There are tons of people who will.
Jun 12, 2018, 8:01 am
#7
Original Poster
Join Date: Jun 2014
Location: PSC
Programs: Hilton Diamond/IHG Platinum/DL Plutononium
Posts: 1,728
Oh I'm certainly not complaining. Amtrak's going to have to enhance their Business Class on the regional trains to get me to pay $19 for it. It's worth about $5 to me for the (slightly) extra legroom and free non-alc drink. I'd pay about $40 for a BOS-NYP acela upgrade to F since it offers a free meal and 2-1 seating.
Jun 13, 2018, 5:59 pm
#8
Join Date: Mar 2014
Location: NYC
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Has anyone had this happen on the Acela too?
And for a counterpoint, the 19 might be worth it IF the paid upgrade counts as a paid F ticket, allowing for additional TQPs, which can be helpful for status chasers.
Also, would be totally worth it on the ALB-NYP trains as biz class there is 2-1 seating with deep recline
And for a counterpoint, the 19 might be worth it IF the paid upgrade counts as a paid F ticket, allowing for additional TQPs, which can be helpful for status chasers.
Also, would be totally worth it on the ALB-NYP trains as biz class there is 2-1 seating with deep recline
Jun 14, 2018, 5:36 pm
#9
Original Poster
Join Date: Jun 2014
Location: PSC
Programs: Hilton Diamond/IHG Platinum/DL Plutononium
Posts: 1,728
Has anyone had this happen on the Acela too?
And for a counterpoint, the 19 might be worth it IF the paid upgrade counts as a paid F ticket, allowing for additional TQPs, which can be helpful for status chasers.
Also, would be totally worth it on the ALB-NYP trains as biz class there is 2-1 seating with deep recline
And for a counterpoint, the 19 might be worth it IF the paid upgrade counts as a paid F ticket, allowing for additional TQPs, which can be helpful for status chasers.
Also, would be totally worth it on the ALB-NYP trains as biz class there is 2-1 seating with deep recline
Jun 27, 2018, 1:19 pm
#11
Join Date: May 2017
Location: ORD
Posts: 369
Have a ticket booked on 177 tonight BOS-NYP, roughly 3 hours before departure I get a notification from the Amtrak app to upgrade to Business for $19.
Definitely not worth $19 for a a little more legroom and a free can of soda, but interesting idea nonetheless. I snagged a $39 saver fare on the trip and I think Biz was ~2x the price.
Definitely not worth $19 for a a little more legroom and a free can of soda, but interesting idea nonetheless. I snagged a $39 saver fare on the trip and I think Biz was ~2x the price.
Jul 22, 2018, 3:55 pm
#12
Join Date: May 2006
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Posts: 101
That may be one of the very few good things Airline Anderson has done for Amtrak (if he's even responsible for the change).
All Fly Boy has wanted to do is remove each and every amenity which makes train travel special.
Then, when ridership plummets, he can justify discontinuing those trains.
All Fly Boy has wanted to do is remove each and every amenity which makes train travel special.
Then, when ridership plummets, he can justify discontinuing those trains.
