Point Fraud

Old Sep 1, 17, 9:12 am
  #1  
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Join Date: Aug 2013
Programs: SPG Platinum
Posts: 3
Point Fraud

Heads up ... I got a call from Amtrak last night asking if I had redeemed my points... I had not. Turns out someone changed the email address on my account and tried redeeming all of my points. Strange thing is... I never got the typical "you changed your password" email when the fraudster did this action. I checked Spam.. nothing. I did get one when the AGR agent changed it back to my original email. She also thought that was strange and will be reporting it. This makes me wonder if perhaps they've got some bad apples on the inside of their IT department. Anyways, they are taking corrective action and giving me my points back, but wanted to spread the word in case this is a larger event. Keep an eye out, especially those like me that haven't been using AGR lately.
Blizzysip is offline  
Old Sep 2, 17, 7:27 am
  #2  
 
Join Date: Jun 2014
Location: BOS/PSC - bicoastal at the moment
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Posts: 1,357
Oh man, that's rough. Fortunately my AGR account has been unaffected.
hi55us is offline  
Old Nov 5, 17, 6:03 pm
  #3  
 
Join Date: Nov 2015
Posts: 37
This happened to me a couple of years ago. Someone redeemed all my AGR points for Lowe's giftcards, mailed to an address in Tulare, CA. IIRC they did this in the middle of the night, so I didn't see the emails until the next morning.

Luckily it was a pretty painless process for Amtrak to create a new account for me and credit the points to my new account. I do wonder if the scammers got the Lowe's card though.
lss250 is offline  
Old Nov 6, 17, 8:09 am
  #4  
 
Join Date: Sep 2015
Location: flyover country
Posts: 977
Thanks for the heads-up, Blizzysip. I was past due to check my balance, and you spurred me into action. (Happily for me, the balance was correct.)
serpens is offline  

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