NER 1-2-3 FREE Good on Acela?

Old Jul 5, 17, 6:23 pm
  #1  
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Join Date: Feb 2004
Location: NYC
Programs: Amtrak Select Plus, Marriott Lifetime Gold, Hilton Silver
Posts: 2,984
NER 1-2-3 FREE Good on Acela?

Just noticed that my 1-2-3 FREE coupons, earned on NER, are showing as valid on both NER and Acela. Are others seeing this? Luck? Error?

Don't need to use one yet, so I haven't called to redeem.
vatraveler is offline  
Old Jul 6, 17, 4:38 pm
  #2  
 
Join Date: Aug 2015
Posts: 135
I actually called to ask about this. I was told that no matter what the coupon says, it's only good on how you earned it. I repeated several times, "but it says Acela" and she just kept repeating back to me, "it is only good on the type of train you earned it with." If that's the case it is very poorly worded. I looked at last year's coupon and there was no mention of Acela.

I will actually be booking a trip in the next day or two and we'll see if they allow it for Acela but if the rep was correct, it won't work. It's all very strange.
musicalbox is offline  
Old Jul 6, 17, 6:17 pm
  #3  
 
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 2,984
It's not strange at all. This is from the T&C in the original offer email:

Take six qualifying one-way trips on Acela from January 3, 2017 12:00:00am CST through February 28, 2017 11:59:59pm CST and get two free one-way Acela trips.
Take six qualifying one-way trips on Northeast Regional from January 3, 2017 12:00:00am CST through February 28, 2017 11:59:59pm CST and get two free one-way Northeast Regional trips.
physioprof is offline  
Old Jul 6, 17, 6:33 pm
  #4  
 
Join Date: Aug 2015
Posts: 135
My passes last year were earned on NER and the coupons said "good for NER."

My passes this year were earned on NER and the coupons say "good for Acela or NER."

I consider that odd.


Edited to add:
I just went back to check the exact language and they've been switched! They now just say NER, nothing about the Acela. So I guess that was indeed a mistake.
musicalbox is offline  
Old Jul 7, 17, 6:16 am
  #5  
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It was absolutely strange (and stupid). Worst coupon wording ever. Glad they corrected it.
vatraveler is offline  

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